Salesforce Trailblazer and Customer Community Manager

Reposted 23 Days Ago
Rigio, GRC
Hybrid
81K-105K Annually
Mid level
Cloud • Enterprise Web • Logistics • Software
Complex Deliveries Made Simple.
The Role
The role involves optimizing business processes, managing Salesforce operations, and ensuring alignment across Sales, Customer Success, Marketing, and Finance. Focus on operational efficiency, community management, and reporting.
Summary Generated by Built In

At Zenkraft, we’re not just using Salesforce- we’re building native Salesforce solutions that connect the platform with global shipping and logistics providers,
helping hundreds of companies automate shipping, tracking, billing, and logistics workflows.

As we grow, we’re looking for someone who can help us keep our systems, processes, and customer experience running smoothly behind the scenes.

This is a unique role that blends technical expertise with customer-facing collaboration and community management. You’ll be the person who understands how our systems work,
how our teams operate, and how our customers experience the product- and help connect all those pieces.
You’ll partner closely with Sales, Customer Success, Marketing, and Product to simplify complexity, optimize processes, and ensure our customers have the best experience possible.
You’ll serve as a trusted advisor and systems thinker, but also someone who enjoys rolling up their sleeves and solving real operational challenges.

What You’ll Do
Salesforce & RevOps
  • Own Salesforce from a business operations perspective and ensure alignment between systems, processes, and strategy.

  • Improve workflows, automation, and reporting to support revenue growth and operational efficiency.

  • Build dashboards and KPIs that help leadership make data-driven decisions.

  • Translate business requirements into scalable Salesforce solutions, with a heavy focus on Salesforce Flows.

Customer Community

  • Lead and manage our customer community built on Salesforce Experience Cloud.

  • Help streamline business processes surrounding case management, documentation updates, and customer discussion forums.

Salesforce Ecosystem Enablement

  • Create Battlecards, ROI tools, and 1-pagers that help Salesforce AEs and partners showcase Zenkraft in Enterprise deals.

  • Attend Salesforce and partner events across the EU to build connections and raise awareness.

  • Evangelize Zenkraft’s value through the right channels—User Groups, partner events, LinkedIn, and more.

Who You Are
  • You have 5+ years of hands-on Salesforce experience, especially in administration, automation (Flows!), and reporting.

  • You’ve led or managed customer communities, creating engaging, self-service experiences that foster collaboration.
  • You thrive in a cross-functional environment and enjoy partnering with teams across the business.

  • You’re analytical, proactive, and love solving problems both behind the scenes and in customer-facing scenarios.

  • You’re comfortable leading projects end-to-end and can work independently in a distributed team.

  • You’re able to travel up to 15% of the time, with most travel within the EU.
  • You enjoy roles that combine technical depth with real impact on customers.

We care about our people! Here is a glimpse of our benefit package:
  • Home Office Setup: $500 home office equipment allowance
  • Meal Allowance: $100 monthly meal allowance
  • Remote work
  • Expanded vacation day package
  • Wellness Budget: $100 monthly budget for wellness or a sports activity of your choice
  • Health Insurance: Provided after completing the trial period

Top Skills

Salesforce
Salesforce Experience Cloud
Salesforce Knowledge Base
Salesforce Service Cloud

What the Team is Saying

Abhi
Weston
Raquel
Danielle
Stephanie
Jeremy
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The Company
HQ: Chicago, IL
180 Employees
Year Founded: 2013

What We Do

Bringg is the leading Delivery Management Platform -- optimizing last mile delivery, fulfillment, and returns for retailers and carriers worldwide. Bringg transforms delivery into a competitive advantage for 800+ customers, increasing order capacity, reducing costs, and ensuring branded customer experiences, handling over 200 million orders annually.

Why Work With Us

We strive to inspire ourselves, our customers, our partners and even the market to be more. Bringg enables our customers to scale and optimize the last mile experience, using innovative technology and access to a massive connected delivery and fulfillment network. Together, we will continue to differentiate

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Bringg Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: 1 days a week
HQChicago, IL
HQTel Aviv-Yafo, IL
Kyiv, UA
London, GB
Warsaw, PL
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