The Role
Supports quality assurance for Salesforce Service Cloud applications by executing functional, regression, and integration tests; maintaining automation scripts; validating Salesforce components and integrations; preparing test data; documenting defects in Jira or Copado DevOps; and collaborating with development, business analysis, and product teams in an Agile environment.
Summary Generated by Built In
Job Description – Salesforce QA - Service Cloud Key Responsibilities
Position Title: Salesforce QA - Service Cloud
Location: [Hybrid Remote]
Department: Technology, Media, and Telecom
About the RoleLocation: [Hybrid Remote]
Department: Technology, Media, and Telecom
We are seeking a Salesforce QA Engineer with 1–2 years of experience to support testing efforts for Salesforce Service Cloud applications. This is a junior-level role focused on executing test cases, supporting automation efforts, and ensuring quality across releases under guidance from senior QA team members.
The ideal candidate has foundational knowledge of Salesforce functionality and a strong attention to detail.
- Assist in designing and executing test cases for Salesforce Service Cloud applications and integrations.
- Support regression, functional, and integration testing activities.
- Assist in maintaining automated test scripts using tools such as Selenium, CRT, or similar frameworks.
- Work closely with developers, business analysts, and product owners within an Agile environment to validate requirements.
- Log, document, and track defects using tools such as Jira or Copado DevOps.
- Test Salesforce components including Apex classes, Lightning Web Components (LWC), Visualforce pages, workflows, and flows.
- Support test data preparation and basic test environment setup.
- Contribute to maintaining QA documentation and test artifacts.
- 1–2 years of experience as a QA Engineer or Test Engineer.
- Exposure to testing Salesforce Service Cloud applications.
- Basic understanding of test automation tools such as Selenium, CRT, or similar.
- Experience working in Agile/Scrum environments.
- Familiarity with defect tracking tools such as Jira or Copado DevOps.
- Basic understanding of Salesforce components including Apex, LWC, and automation tools.
- Strong analytical skills and attention to detail.
- Opportunity to lead complex, enterprise-scale Salesforce programs.
- Work in a collaborative environment with exposure to the latest Salesforce innovations.
- Career growth through certifications, leadership opportunities, and cross-cloud learning.
- Be part of a dynamic team shaping digital transformation for our clients.
Skills Required
- 1-2 years of experience as a QA Engineer or Test Engineer
- Exposure to testing Salesforce Service Cloud applications
- Basic understanding of test automation tools such as Selenium, CRT, or similar
- Experience working in Agile/Scrum environments
- Familiarity with defect tracking tools such as Jira or Copado DevOps
- Basic understanding of Salesforce components including Apex, Lightning Web Components, and automation tools
- Strong analytical skills and attention to detail
Ness Digital Engineering Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ness Digital Engineering and has not been reviewed or approved by Ness Digital Engineering.
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Healthcare Strength — Healthcare coverage is often positioned as comprehensive, with medical and dental described as strong in North America. Wellness programs are also emphasized as part of the core package.
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Flexible Benefits — Flexible or remote work options are frequently highlighted as part of the overall rewards experience. Learning and upskilling support is repeatedly framed as a meaningful benefit tied to the employee value proposition.
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Fair & Transparent Compensation — Pay is characterized as generally “okay to good,” with stronger packages appearing for certain senior roles and some U.S. positions. This suggests compensation can be market-aligned when role level and geography are favorable.
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The Company
What We Do
Ness Digital Engineering, acquired by global investment firm KKR in 2022, is a full-lifecycle digital engineering firm offering digital advisory through scaled engineering services. Headquartered in New York, Ness serves our customers across 11 innovation hubs in the US, Eastern Europe, and India. Combining our core competence in engineering with the latest in digital strategy and technology, we seamlessly manage Digital Transformation journeys from strategy through execution to help businesses thrive in the digital economy. For more information, visit www.ness.com
