- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
What You Will Do:
- Benchmarking & Certification: Establish performance benchmarks for the Coupa platform and design, implement, and maintain an automated performance certification test harness.
- AI & Platform Performance Testing: Design load, stress, latency, and concurrency testing suites for AI/LLM workloads (e.g., token generation speed, TTFT—Time to First Token, inference throughput, model server capacity, and retrieval augmented generation/RAG pipeline performance).
- Troubleshooting & Optimization: Troubleshoot complex configuration, infrastructure, networking, application, and AI/ML model deployment problems impacting system performance or capacity.
- Cross-Functional Collaboration: Collaborate with Product Management, Development Engineering, AI/ML Engineering, and Cloud Infrastructure teams to determine optimal ways to scale enterprise applications and underlying infrastructure.
- System Optimization: Provide technical leadership to improve overall system performance, capacity, reliability, cost-efficiency, and scalability (including GPU/CPU compute optimization for AI models).
- Observability & Monitoring: Monitor and manage production performance using modern DevOps tools, continuous automation, and comprehensive AI observability stacks.
- Proactive Analysis: Conduct proactive end-to-end cluster scalability, performance, and exception analysis across multi-cloud environments.
- Root Cause & Latency Analysis: Analyze root causes for latency in individual components, database layer, network hops, and AI pipeline dependencies (e.g., vector database lookups, context window processing).
- Continuous Improvement: Continually evaluate opportunities to modernize our platform, improve process efficiency, and maximize business impact.
- Thought Leadership: Serve as an evangelist for performance engineering best practices, modern load testing tools, and AI performance frameworks across the organization.
What You Will Bring to Coupa:
Experience: 12+ years of hands-on experience in Performance Engineering, Analysis, and troubleshooting of complex production systems.
Domain Expertise: Deep domain expertise in public cloud infrastructure (AWS/Azure), distributed systems, microservices architectures, container orchestration (Kubernetes), and enterprise capacity planning.
AI / ML Performance Engineering:
Systems & Low-Level Fundamentals: Demonstrated knowledge of system software internals; deep understanding of how locking, caching, concurrency, compute (CPU/GPU), memory, and I/O impact software and AI model performance.
End-to-End Tuning: Proven track record of performance tuning across infrastructure, databases, platform layers, and application code.
Observability & APM: Hands-on experience with distributed tracing, logging, and metrics collection using tools like New Relic, Grafana, Kibana, Datadog, and AI-focused observability tools (e.g., LangSmith, Arize, Phoenix, OpenTelemetry).
Tech Stack Proficiency:
Leadership & Communication: Proven ability to bring clarity to ambiguous technical scenarios, facilitate architecture reviews, arbitrate high-stakes technical discussions, and make tough recommendations in a distributed global team environment.
Education: BS or MS degree in Computer Science, Computer Engineering, or a related technical discipline (or equivalent experience).
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Skills Required
- 12+ years of hands-on experience in performance engineering, analysis, and troubleshooting of complex production systems
- Experience with AWS or Azure public cloud infrastructure
- Experience with distributed systems and microservices architectures
- Experience with Kubernetes and enterprise capacity planning
- Knowledge of AI/ML performance engineering and testing methodologies
- Understanding of locking, caching, concurrency, CPU/GPU compute, memory, and I/O performance
- Experience tuning infrastructure, databases, platform layers, and application code
- Hands-on experience with distributed tracing, logging, and metrics collection
- Experience with New Relic, Grafana, Kibana, Datadog, or comparable observability tools
- Experience with AI observability tools such as LangSmith, Arize, Phoenix, or OpenTelemetry
- Ability to lead architecture reviews, resolve technical ambiguity, and make technical recommendations
- BS or MS degree in Computer Science, Computer Engineering, or related technical discipline, or equivalent experience
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Coverage includes medical, dental, and vision for employees and dependents starting Day 1, and plan quality is often characterized as good to very good. Mental‑health and employee‑assistance resources further bolster the offering.
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Leave & Time Off Breadth — Flexible/unlimited-style time off, floating holidays, and 40 hours of paid volunteer time are highlighted across locations. These policies are frequently cited alongside strong overall PTO usability depending on role and workload.
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Parental & Family Support — Paid parental leave and family-support resources (e.g., adoption, surrogacy, and back-to-work assistance) are explicitly included. Recent examples reference multi‑month leave durations for new parents.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
