Salesforce QA - EDS

The Skill Set

• 5+ years of experience in software quality assurance, preferably in a SaaS implementation or customer-facing role.
• Strong analytical and problem-solving skills, with the ability to quickly understand customer processes and translate them into effective test cases.
• Excellent communication and collaboration skills, with the ability to work effectively across teams, including customers, implementation consultants, and technical resources.
• High attention to detail with a focus on ensuring quality in custom deployments.
• Experience working in Agile or Scrum environments is beneficial, especially Preferred Qualifications: Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform Developer)
• Experience working with the Salesforce platform, with a focus on testing configurations, workflows, and integrations.
• Experience in telecommunications, utilities, or energy industries.
• Knowledge of performance and security testing.

Within 90 Days, You'll:

• Gain a deep understanding of the Sitetracker platform, its implementation process, and its key features
• Build foundational knowledge of the Salesforce platform, focusing on the specific customizations and workflows Sitetracker implements for clients.
• Shadow experienced Solution Architects and Solution Analysts and contributed to test planning, test case creation, and test execution for smaller projects or portions of larger implementations.
• Begin to understand the unique business requirements of Sitetracker’s key clients by reviewing project documentation and attending customer meetings.
• Collaborate with implementation and engineering resources to gain insight into how Sitetracker's custom implementations are executed

Within 180 Days, You'll:

• Be completely autonomous in driving QA efforts from test planning to execution and bug tracking. You will be responsible for ensuring that the EDS delivery meets the customer’s acceptance criteria.
• Contribute to the refinement of QA processes by providing feedback based on your initial experiences. Proactively suggest improvements to test coverage, efficiency, and quality.
• Act as the main point of contact for QA-related queries during the implementation process. You will be expected to communicate test results, bugs, and fixes in a clear, professional manner.
• Balance working on multiple customer implementations, providing QA support for varying project timelines, and managing priorities effectively.
• Begin to identify areas where test automation could be introduced or expanded to improve efficiency in future implementations.

Within 365 Days, You'll:

• Take full ownership of QA on high-profile or complex Sitetracker implementations, working closely with senior stakeholders both internally and externally.
• Become a key contributor to the overall QA strategy within the implementation team, identifying areas of improvement in processes, tools, and collaboration between teams.
• As a seasoned QA Analyst, help onboard and mentor new team members, sharing best practices and lessons learned from your experiences.
• Lead efforts to integrate automated testing for standard Sitetracker implementations, enhancing the overall efficiency and reliability of the QA process.
• Contribute significantly to successful customer go-lives by ensuring that the final product is stable, reliable, and aligned with the customer’s needs via regression and smoke test plans, test case results, automation execution, etc.
• You’ll be recognized as a trusted QA resource both internally and by Sitetracker’s clients.