Jobs at Sitetracker

Manage a portfolio of 30–35 B2B SaaS customers across North America, driving adoption, retention, renewals, and expansion. Develop success plans, monitor health and usage data, identify risks, deliver business reviews, and create scalable engagement strategies. Partner cross-functionally with Sales and Product while maintaining accurate Salesforce records. Professional English and Spanish fluency is essential.

The Senior Salesforce Administrator designs and delivers scalable Salesforce solutions using declarative configuration, advanced Flow automation, AI systems, data models, security architectures, and Apex diagnostics. The role includes technical discovery, architecture reviews, customer advisory, requirements gathering, solution blueprinting, technical debt remediation, and end-to-end project ownership. The administrator collaborates with developers and QA teams, manages multiple concurrent projects, communicates technical risks, and supports enterprise-grade hybrid code and declarative implementations.

Designs, configures, and maintains scalable Salesforce and Sitetracker solutions, including fault-tolerant Flows, security architectures, AI configurations, data transformations, and modular automations. Translates customer requirements into technical specifications, troubleshoots Apex and platform issues, manages concurrent implementation and support work, trains users, and leads smaller implementations through deployment and go-live.

Drive retention and growth for a US enterprise portfolio by owning strategic relationships, building and executing success/account plans, demonstrating measurable ROI, preventing churn, and partnering cross-functionally to improve customer experience and adoption.

Own end-to-end delivery for a portfolio of recurring client service engagements. Lead client meetings, manage backlogs and competing priorities, gather requirements, identify operational gaps, and translate business needs into Sitetracker configurations. Apply Salesforce concepts to troubleshoot platform issues, improve adoption, maintain service velocity, and build trusted customer relationships. Proactively develop future work opportunities while creating scalable delivery practices and client-facing materials.

Build and ship customer-facing AI features for Scout, including agentic LLM workflows, tool calling, RAG pipelines, evaluations, guardrails, and prompt engineering. Develop full-stack services and interfaces using backend languages, TypeScript, React, and mobile technologies. Deploy scalable, secure systems on AWS and Kubernetes, with monitoring, testing, and CI/CD. Own features end-to-end, collaborate with stakeholders, make product decisions, and contribute to reliable AI infrastructure and engineering practices.

Owns day-to-day delivery for a portfolio of recurring client service engagements. Leads client meetings, gathers requirements, manages backlogs and priorities, identifies operational gaps, and translates business needs into Sitetracker configurations using Salesforce concepts. The role independently manages multiple accounts, drives platform adoption, resolves standard issues, maintains service velocity, builds future work pipelines, and develops trusted client relationships with minimal oversight.

Leads accounting operations, close and consolidation, statutory compliance, tax, payroll, AP, transfer pricing, banking, and financial reporting across seven international entities. The role manages a distributed team, oversees audits and regulatory filings, bridges local GAAP/IFRS with US GAAP, establishes controls, supports international expansion, and modernizes manual workflows through automation. It partners with executive leadership to improve foreign currency management, intercompany processes, cash operations, and scalable global controllership.

Own the Middle East territory as a quota-carrying strategic enterprise seller. Develop territory and account plans, generate pipeline, win complex $300K+ ARR SaaS deals, and guide executive stakeholders through enterprise buying processes. Sell Sitetracker’s AI-native infrastructure lifecycle platform, build ROI cases, use MEDDPICC, and coordinate SDR, engineering, product, delivery, legal, and customer success teams to achieve new-logo and ARR targets.

Own and grow Sitetracker’s strategic enterprise sales territory across the Middle East. Develop territory and account strategies, build pipeline, win complex SaaS deals, and guide executive stakeholders through high-value buying processes. Sell AI-enabled infrastructure lifecycle management solutions to telecom, energy, and adjacent infrastructure companies. Lead cross-functional deal teams, apply MEDDPICC methodology, build ROI cases, and achieve new-logo and ARR targets.

Lead AMER partnerships for Sitetracker by building strategic alliances with SIs, consultancies, and ISVs. Drive partner-sourced and partner-influenced revenue through joint business plans, co-selling, account mapping, GTM enablement, and regional partner activation. The role manages strategic prioritization, governance, escalations, and ecosystem expansion across the US, Canada, and LATAM, with responsibility for achieving ambitious ARR targets and developing Salesforce ecosystem relationships.

Own product marketing for Sitetracker Scout, an Agentic AI solution. Support Sales on active opportunities, develop positioning and value propositions, enable sellers, launch GTM campaigns, drive customer adoption, monitor competitive intelligence, and translate technical capabilities into business value. Partner closely with Product, Sales, and Marketing to build a scalable motion, evolve messaging, support new capability launches, and influence pipeline and commercial outcomes.

Design scalable Salesforce and Sitetracker solutions for enterprise customers. Lead discovery sessions, translate business requirements into technical architectures, document system designs, oversee implementation quality, and guide delivery teams. Present technical decisions and trade-offs to business leaders and executives, identify risks, and establish reusable frameworks and best practices across projects. The role also involves leading multi-day workshops, designing multi-system solutions, and supporting customer adoption through go-live.

Plan and execute phased Salesforce managed-package upgrades across sandbox, UAT, and production environments. Validate configurations, permissions, backups, metadata, and data before and after upgrades; coordinate UAT handoffs, smoke testing, governance checkpoints, and customer communications. Troubleshoot regressions and upgrade issues while building reusable scripts, automated validation, regression tests, and AI-assisted workflows to make platform upgrades more predictable, scalable, and efficient.

Lead and build a new Bangalore Demo Engineering team supporting sales and presales. Responsibilities include hiring, coaching, work-queue management, delivery reporting, architecture and quality oversight, Salesforce and Sitetracker demo organization administration, and hands-on development of deal-critical solutions. Translate business requirements into compelling demos, partner with Sales Engineers, oversee agentic AI workflows, and create reusable demo assets, scripts, and training materials.

Build and maintain agentic AI demo workflows and a reusable demo agent library for the Scout product. Create prospect-specific agents, keep demo templates and data current, analyze POC usage, diagnose issues, tune agents/configurations, and produce documentation to enable Sales Engineers and drive deal closures.

Design, instrument, and evaluate agentic UX for enterprise workflows using statistical rigor and ML fluency. Build offline/online evals, run experiments (A/B, holdouts), ship production code and instrumentation, run customer pilots, mentor others, and influence product decisions to improve agent behavior and commercial outcomes.