NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team.
Position Overview:
NISC is seeking a Salesforce Product Requirements Analyst to join our team. In this role, you will work closely with software developers, system engineers, quality assurance teams, and product managers to translate business needs into detailed technical requirements. You will be responsible for leading the analysis, design, development, and implementation of enhancements within NISC’s software ecosystem, specifically focusing on our Salesforce-powered marketing solutions.
Work Schedule:
- Hybrid (after an initial training period) from one of NISC office locations (Lake Saint Louis, MO, Cedar Rapids, IA or Mandan, ND)
- Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
- Required Days from an Office Location: Tuesday, Wednesday, and Thursday
Essential Duties:
- Elicit, research, and validate complex-level product and/or project requirements.
- Manage ownership of project use cases and requirements.
- Lead stakeholder interviews, document analysis, surveys, site visits, and scenarios.
- Provide direction and leadership on requirements to internal stakeholders.
- Coordinate and manage work with SME’s in the software development life cycle.
- Lead or participate in change review boards regarding proposed enhancements.
- Participate in the ongoing support and improvement of NISC’s software development lifecycle.
- Champion requirements best practices and processes across the company.
- Develop and deliver training to co-workers as assigned. Serve as mentor to team members.
- Commitment to NISC’s Statement of Shared Values.
- Other duties as assigned.
Knowledge, Skills & Abilities Preferred:
- 5+ years of experience preferred
- Salesforce Cerified Business Analyst certification or above
- Moderate to Advanced-level knowledge or experience in the areas of technical documentation and/or marketing software strongly preferred.
- Superior research, critical thinking and problem-solving skills with a strong attention to detail.
- Superior ability to demonstrate initiative and accountability.
- Superior verbal and written communication skills.
- Advanced level knowledge of requirements best practices.
- Advanced knowledge level of business-related software applications and services.
- Excellent ability to organize and prioritize multiple projects.
- Excellent telephone/email etiquette and an ability to communicate effectively with Member/Customers.
- Working level knowledge of project management processes and theories.
- Working level knowledge of end-to-end software development lifecycles.
- Ability to communicate technical information to both technical and non-technical audiences.
- Ability to travel as often as necessary to meet the goals and objectives of the position.
- Excellent ability to mentor others.
Education Preferred:
Bachelor’s Degree in a business-related field or equivalent experience.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
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What We Do
National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers. We deliver advanced solutions, services and support to more than 870 independent telephone companies, electric cooperatives and other public power entities in all 50 states, American Samoa, Palau and Canada. NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom services, third-party integration as well as many other solutions. With facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa, Shawano, Wis., Blacksburg, Va. and Austin, Texas, NISC and its subsidiaries employ more than 1,300 professionals between the six locations and at virtual office sites around the country. Additional information can be found at www.nisc.coop or by calling: 866.999.6472.
