The Role
Leads Salesforce platform governance, configuration, enhancements, backlog prioritization, release planning, and roadmap management. Partners with architects, technology teams, business stakeholders, and senior leaders to define requirements, solve complex process problems, mitigate delivery roadblocks, and improve end-to-end business outcomes. Oversees application lifecycle activities, process performance, troubleshooting, root-cause analysis, and solution implementation while providing informal team leadership and strategic guidance.
Summary Generated by Built In
Overview
The Salesforce Platform Lead is the role model for implementing new and break-fix work at TierPoint. The technical lead works closely with the Salesforce architect to shape a vision, set standards, and act as a technical governance gate for all platform configurations and enhancements.
Responsibilities- Responsible for managing and prioritizing the product feature backlog and development for SuccessFactors features and enhancements.
- Work closely with the technology team to develop detailed requirements, ensuring a clear understanding of what is to be implemented or built
- You will actively address roadblocks to ensure the completion of release and sprint goals.
- Lead in product-release plans, setting expectations for delivering new functionalities
- Excel at sharing and documenting your knowledge
- Actively and collaboratively mitigate roadblocks impacting successful completion of release/sprint goals.
- Consult with senior leaders across the company on components of process transformation and value stream management aligning the focus of stakeholders towards a unified experience that serves members’, employees’, and business’ needs.
- Lead business and journey owners through solving large, complex and/or ambiguous business problems while connecting end to end processes together. Delivering an efficient and compliant end to end experience.
- Proactively monitor process performance, establish key performance/risk indicators, mine process data and complete benchmarking efforts to identify root causes to solve complex business problems under the process architecture framework. While identifying realized value , experience performance and gap/problem analysis.
- Provide informal team leadership, including recommendations and reporting on sub-team workload and prioritization.
- Leverage an understanding of the corporate strategy and business landscape to identify Business Process Management opportunities to link business objectives to process management strategy.
- Develop and lead strategy to deliver successful business outcomes in alignment with the overall IT and Business strategy.
- Manage application life cycle, including new implementations, enhancements, upgrades and retirements, and the overall roadmap.
- Work with business stakeholders to define business cases, develop best-fit solutions and support solution project planning and implementation.
- Be an internal advisor that consults across all levels (Executive, Management, End User, Technical) about opportunities and risks with various system approaches.
- Participate in business-wide meetings to represent topics.
- Support the business functions in achieving operational excellence and positive business outcomes.
- Support running the business with troubleshooting of problems, root cause analysis and provision of long-term solutions.
- Provides quality internal and external customer service surrounding the Company values.
- Other duties as assigned.
- Minimum 5 years Salesforce
- Certified Salesforce System Administrator (current)
- Certified Salesforce Developer (current)
- Proven experience in delivering IT process and change management.
- Adequate professional experience and knowledge to perform Job Responsibilities
- Excellent verbal, written, and interpersonal skills
- Ability to prioritize and organize effectively
- Ability to work on multiple projects simultaneously
- Ability to work both independently and with others
- Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
- Proficiency in using MS Office Suite and Windows-based computer applications
Working Conditions
- Remote, Office, or Hybrid environment
Pay TransparencyTierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.
Pay Range $111,716.54 - $167,574.81
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Skills Required
- Minimum 5 years of Salesforce experience
- Current Salesforce System Administrator certification
- Current Salesforce Developer certification
- Experience delivering IT process and change management
- Professional experience and knowledge sufficient to perform the job responsibilities
- Excellent verbal, written, and interpersonal skills
- Ability to prioritize and organize effectively
- Ability to work on multiple projects simultaneously
- Ability to work independently and collaboratively
- Ability to work in a fast-moving, team-oriented environment with tight deadlines
- Proficiency with Microsoft Office Suite and Windows-based computer applications
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The Company
What We Do
We are cloud-forward and data center-strong, a champion for untangling the hybrid complexity of modern IT, so you can free up resources to innovate, exceed customer expectations, and drive revenue.
