Jobs at TierPoint

Provides customer service and operational support in a 24/7 data center environment. Serves as a point of contact for clients, vendors, and internal teams; coordinates meetings, handles incoming and outgoing shipments, monitors security cameras, escalates urgent issues, and supports facility upkeep. Requires strong communication, organization, judgment, adaptability, and availability for occasional shifts, nights, weekends, and on-call duties.

Provides customer service and administrative support in a 24/7 data center environment. Serves as a contact for clients, vendors, and internal teams; coordinates meetings, manages calendars, prepares reports, meeting minutes, and presentations, and supports cross-functional projects. Requires strong communication, organization, judgment, multitasking, and proficiency with Microsoft Office and Windows applications.

Administers and monitors cloud, storage, and virtualization infrastructure; troubleshoots incidents; performs storage array maintenance, upgrades, provisioning, replication, and quality assurance. Maintains technical documentation, manages tickets and alerts, supports clients, collaborates across teams, develops recurring-issue solutions, contributes to on-call coverage, and mentors or trains others.

Develops and maintains automated identity lifecycle workflows for joiner, change, and leaver processes. Integrates HR, identity, ITSM, endpoint management, and access systems to provision and revoke accounts, licenses, and entitlements securely. Partners with IT, HR, security, architects, and application owners to deliver scalable, auditable solutions. Builds self-service tools, runbooks, documentation, and integrations using PowerShell, APIs, workflow tools, and infrastructure automation platforms.

Protects revenue integrity through customer account reviews, dispute investigations, contract and pricing validation, revenue leakage analysis, financial adjustments, reporting, and root-cause analysis. Supports billing operations by investigating discrepancies, improving processes, maintaining billing and order-to-cash knowledge, and implementing billing controls. Partners with Finance, Billing Operations, Sales, Customer Success, Legal, and Contract Administration.

Lead monthly close activities, including journal entries, reconciliations, financial analysis, and GAAP reporting. Manage an accountant, oversee internal controls, review fixed assets and software-related accounts, support budgeting, forecasting, and external audits, and communicate accounting matters to stakeholders. The role also drives process automation and ensures accurate financial statement preparation in compliance with company policies and U.S. GAAP.

Provides 24/7 monitoring and first-level technical support for internal and external customers. Receives calls and alerts, troubleshoots incidents, creates and documents tickets, escalates critical issues, engages technical resources, and supports incident management. Requires strong customer service, communication, organization, reliability, and basic systems administration skills. The role includes shift, weekend, and holiday coverage in an office or hybrid environment.