The Role
Gather and document business requirements for Salesforce initiatives, translating them into functional requirements, user stories, acceptance criteria, process flows, and BRDs/FRDs. Lead stakeholder workshops, collaborate with developers, administrators, QA, and project teams, support UAT and defect analysis, manage requirement changes, and recommend improvements to Salesforce processes, integrations, and CRM solutions.
Summary Generated by Built In
HIRING | SALESFORCE BUSINESS ANALYST
Position: Salesforce Business Analyst
Experience: 6+ Years
Work Mode: Remote
Working Hours: IST Timings
Budget: Up to ₹1.3 LPM
Joining: Immediate / Short Notice Preferred
Interview Status: Interviews Ongoing
ROLE OVERVIEWWe are looking for an experienced Salesforce Business Analyst with 6+ years of relevant experience to gather business requirements, translate them into Salesforce functional solutions, and work closely with stakeholders, developers, administrators, QA, and project teams.
• Gather, analyze, and document business requirements
• Translate requirements into Salesforce functional requirements and user stories
• Create BRDs, FRDs, User Stories, Acceptance Criteria & Process Flows
• Conduct requirement workshops and stakeholder discussions
• Work closely with Salesforce Developers, Administrators, QA, and technical teams
• Analyze existing Salesforce processes and recommend improvements
• Support Salesforce implementation, enhancement, and integration projects
• Support UAT, including test scenarios, defect analysis, and business validation
• Manage requirement changes throughout the project lifecycle
• Ensure Salesforce solutions align with business processes and objectives
REQUIRED SKILLS 6+ years of experience as a Business Analyst with strong Salesforce experience
Strong understanding of Salesforce Platform & CRM processes
Experience in requirement gathering, analysis, documentation & stakeholder management
Strong knowledge of Sales Cloud / Service Cloud
Hands-on experience with User Stories, BRD/FRD, Process Flows, Acceptance Criteria & UAT
Understanding of Salesforce configuration and standard functionality
Good understanding of Salesforce Integrations & APIs
Strong communication, analytical & problem-solving skills
Ability to work with both technical and non-technical stakeholders
GOOD TO HAVE Salesforce Administrator / Business Analyst Certification
Agile / Scrum experience
Knowledge of Jira, Confluence & Salesforce
Salesforce Reports, Dashboards, Workflows & Automation
Exposure to Data Migration & Third-Party Integrations
CANDIDATE PREFERENCE Strong hands-on Salesforce BA experience preferred
Immediate / Short Notice Joiners highly preferred
Must be comfortable working in IST timings
Excellent communication & stakeholder management skills required
Interviews: Ongoing — Immediate submissions preferred
Skills Required
- 6+ years of experience as a Business Analyst with strong Salesforce experience
- Strong understanding of the Salesforce platform and CRM processes
- Experience with requirements gathering, analysis, documentation, and stakeholder management
- Strong knowledge of Salesforce Sales Cloud and Service Cloud
- Experience creating user stories, BRDs, FRDs, process flows, acceptance criteria, and UAT materials
- Understanding of Salesforce configuration and standard functionality
- Understanding of Salesforce integrations and APIs
- Strong communication, analytical, and problem-solving skills
- Ability to work with technical and non-technical stakeholders
- Salesforce Administrator or Business Analyst certification
- Agile or Scrum experience
- Knowledge of Jira, Confluence, and Salesforce
- Experience with Salesforce reports, dashboards, workflows, and automation
- Exposure to data migration and third-party integrations
- Immediate or short-notice availability
- Availability to work IST timings
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The Company
What We Do
Vrinda International is a Chandigarh-based recruitment and education consultancy connecting job seekers and employers through domestic and international IT and non-IT hiring. It also supports students with overseas university admissions, visa applications, education guidance, and test preparation for IELTS, PTE, and other programs. Its tech-enabled talent portal provides job matching and career pathways across India and global markets, alongside staffing partnerships.
