Salesforce Business Analyst (BA)

This is a remote position.

• Employment Type: Contract
  
• Work Mode: Remote
  
• Location: Offshore
  
• Total Experience Required: 4 to 8 years
  
• Relevant Experience Required: 4+ years of dedicated business analysis experience within the Salesforce ecosystem
  
• Mandatory Certification: Salesforce Certified Business Analyst
  

• Facilitate discovery sessions and workshops with business stakeholders, product owners, and executive sponsors to uncover functional needs.
  
• Translate complex business requirements into detailed technical documentation, including process flow diagrams, user stories, acceptance criteria, and wireframes.
  
• Manage the product backlog by prioritizing user stories in collaboration with Project Managers and Solution Architects using Agile/Scrum methodologies.
  
• Design to-be business processes and map out gap analyses to determine how Salesforce can solve business pain points natively or through customization.
  
• Own the User Acceptance Testing (UAT) phase, including writing comprehensive test scripts, coordinating testing with business users, and managing defect triage.
  
• Develop training materials and conduct enablement sessions for end-users to maximize Salesforce adoption and change management success.
  
• Collaborate closely with developers and QA teams to provide functional clarity during the build and sprint cycles.
  

Requirements

• 4 to 7 years of hands-on experience in Salesforce configuration, with at least 3+ dedicated years implementing Salesforce CPQ and Billing.
  

• Strong proficiency in Salesforce declarative tools (Flows, Custom Objects) alongside technical scripting knowledge in JavaScript and Apex.
  

• Deep understanding of subscription billing models, revenue scheduling, invoicing rules, and tax calculation integrations (e.g., Avalara).
  

• Mandatory certification: Salesforce CPQ Specialist.
  

Preferred Qualifications

• Salesforce Platform Developer I (PD1) or Salesforce Certified Administrator certification.
  

• Prior consulting or enterprise experience managing multi-currency, multi-entity global CPQ and Billing deployments.
  

• 4 to 8 years of hands-on IT experience, with at least 4+ dedicated years working explicitly as a Business Analyst on Salesforce platform implementations.
  
• Strong proficiency in business process mapping tools (e.g., Lucidchart, Miro, Visio) and Agile management software (e.g., Jira, Confluence).
  
• Deep understanding of core Salesforce clouds (Sales Cloud, Service Cloud, or Experience Cloud) and declarative platform capabilities.
  
• Mandatory certification: Salesforce Certified Business Analyst.
  

• Salesforce Certified Administrator or Salesforce Certified Platform App Builder certification.
  
• Prior consulting experience or history working on large-scale global deployments with multi-national user bases.
  
• Excellent verbal and written communication skills with the ability to influence cross-functional stakeholders without direct authority.