At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.
In the role as a Salesforce Administrator, you will be responsible for ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the Salesforce system keeping in mind the different internal audiences and stakeholders who use Salesforce on a daily basis.
This is a data-driven role where you will leverage your Salesforce expertise with the unique needs of Alertus to deliver an effective user experience as well as align with current business processes. Our ideal candidate is a highly organized individual who thrives in a high-impact role where they will work cross-departmentally to provide strategic insight into the full customer life cycle through Salesforce best practices.
A Day in the Life:
- Acting as an administrator for Salesforce through managing user access, adoption, security, permissions, data integrity, and forecasting accuracy
- Developing relationships with key executives in the Marketing, Sales, Production, Accounting, and Client Services teams as well as the CEO
- Creating standard operating procedures around Salesforce reporting that can be used by all internal users as needed
- Evaluating how Alertus currently uses Salesforce and suggest and implement new processes to improve better meet company objectives
- Understanding the Alertus full customer life cycle from pre-sales to post-implementation feedback to effectively serve our internal and external customers
- Owning the Salesforce training for all internal users as well as periodically providing company-wide system training
- Using your technical expertise in Salesforce to ensure all of Alertus is operating at peak efficiency through establishing consistent protocols and processes
Required Skills:
- Excellent written, verbal, and interpersonal communication skills to both technical and non-technical audiences
- Experience utilizing Salesforce as a sales and marketing analysis tool
- In-depth understanding of the platform, with the ability to build custom apps and objects, formula fields, and custom views
- Extensive experience with reporting and dashboards
- Thorough knowledge of Workflows, Process Builder, and Flows
- Strong understanding of Communities, Knowledge, and Data Categories
- Experience with Sales Cloud and Service Cloud
- Experience with re-engineering and updating an existing SFDC configuration to provide solutions for reporting, workflows, process builders, custom objects, and enhanced functions
- Data Loader experience
Desired Skills:
- Salesforce Advanced Administrator Certification
- Experience with Pardot
Education and Experience:
- Bachelor’s Degree or equivalent experience
- Minimum of 2-4 years of Salesforce Administration experience
- Salesforce Administrator Certification
Alertus Career Advantages:
- Unlimited Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical, Dental, and Vision Plans
- Short-term Disability, Accident, Hospital, and Cancer Insurance
- Live Near Your Work HomeBuying Incentive
- Employee Referral Bonuses
- Flex Scheduling
Additional Information:
Skills Required
- Excellent written, verbal, and interpersonal communication skills for technical and non-technical audiences
- Experience using Salesforce as a sales and marketing analysis tool
- In-depth Salesforce platform knowledge, including custom apps, objects, formula fields, and custom views
- Extensive experience with Salesforce reporting and dashboards
- Thorough knowledge of Workflows, Process Builder, and Flows
- Strong understanding of Communities, Knowledge, and Data Categories
- Experience with Sales Cloud and Service Cloud
- Experience re-engineering and updating existing Salesforce configurations, reporting, workflows, process builders, custom objects, and enhanced functions
- Salesforce Data Loader experience
- Salesforce Administrator Certification
- Bachelor's degree or equivalent experience
- Two to four years of Salesforce Administration experience
- Salesforce Advanced Administrator Certification
- Experience with Pardot
What We Do
Alertus - Redefining Mass Notification for 20+ Years Our Mission is to enable organizations to disseminate information to help protect lives, secure assets, and maintain business continuity. OUR MISSION IS PERSONAL. We are committed to providing customizable, scalable, and cost-effective mass notification solutions because we know even a few seconds of warning can help save lives during an emergency. In 2001, an F3 tornado ripped through the University of Maryland campus. There was no warning, and two students — sisters — were killed. The tornado caused dozens of injuries and millions of dollars in damages. An idea was born to engineer a mass notification solution that can be implemented anywhere and activated quickly to help prevent another tragedy. Alertus was founded in 2002 and has focused its efforts on developing superior lifesaving notification solutions ever since. Alertus' dedicated teams of safety, security, and technology leaders are committed to continuously raising the bar for mass notification. Our technology is state of the art, with interoperable software solutions that help tie legacy systems into our next-generation audible and visual notification hardware. It's not enough for us for our customers to have our products. As their trusted partner in mass notification, we want to ensure customers are at peak readiness with the training and support they need to get critical notifications out at a push of a button. We offer pre-sales professional services, ongoing customer training, and 24/7 customer support.
