What You'll Do
Salesforce Administration & Enhancement
- Configure and maintain custom objects, fields, page layouts, Lightning Record Pages, record types, validation rules, profiles, permission sets, custom permissions, and security settings
- Test and validate new features, enhancements, and system changes before deployment
- Partner closely with our third-party Salesforce development team on projects, enhancements, and issue resolution
- Support ongoing platform improvements and CRM optimization initiatives
- Learn and support a highly customized Salesforce environment and unique business processes
- Maintain data quality and support data governance efforts
Reporting & Scorecards
- Manage performance scorecard processes for 500+ sales associates
- Extract data from Salesforce and process, validate, and analyze results using Excel
- Support Power BI reporting and dashboard publication
- Maintain data accuracy and integrity across reporting platforms
Training & Enablement
- Create user documentation, training materials, and job aids
- Deliver training sessions as needed
- Support escalated CRM-related questions and issues
What Makes Someone Successful in This Role?
- Takes ownership and follows through on commitments
- Learns quickly and adapts to new business processes
- Thrives in a fast-paced environment
- Is comfortable working in a highly customized Salesforce environment
- Communicates effectively with business leaders, users, and technical partners
- Is driven, detail-oriented, and accountable for results
- Is willing to learn new ways of working and continuously improve their skills
Additional Information
This role is best suited for candidates with hands-on Salesforce administration experience who enjoy balancing technical platform ownership with reporting, analysis, and business process support. Candidates with both Salesforce administration experience and a strong operational mindset will be particularly successful.
This is not a maintenance-only Salesforce role. We're looking for someone who enjoys learning, improving processes, solving problems, and making a meaningful impact on how the business uses Salesforce.
QualificationsWhat We're Looking For
- 2+ years of Salesforce Administrator experience
- Experience with Salesforce configuration, security, testing, and enhancements
- Experience creating and maintaining custom objects, fields, page layouts, Lightning pages, record types, validation rules, profiles, and permission sets
- Strong Excel skills and experience working with large datasets
- Strong communication, organization, and problem-solving skills
- Ability to manage multiple priorities and consistently meet deadlines in a remote environment
Preferred Qualifications
- Salesforce Administrator Certification
- Power BI experience
- Foodservice, food distribution, sales operations, or CPG industry experience
- Experience creating training materials and user documentation
Skills Required
- 2+ years of Salesforce Administrator experience
- Experience with Salesforce configuration, security, testing, and enhancements
- Experience creating and maintaining custom objects, fields, page layouts, Lightning pages, record types, validation rules, profiles, and permission sets
- Strong Excel skills and experience working with large datasets
- Strong communication, organization, and problem-solving skills
- Ability to manage multiple priorities and consistently meet deadlines in a remote environment
- Salesforce Administrator Certification
- Power BI experience
- Foodservice, food distribution, sales operations, or CPG industry experience
- Experience creating training materials and user documentation
What We Do
Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey. Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.
