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Get Salesforce right. Now, and forever.
The Role
Designs, configures, and deploys scalable Salesforce Service Cloud and Field Service Lightning solutions. The role analyzes client processes, documents requirements, manages complex cases, performs data modeling and migration, supports users, resolves bugs, and delivers enhancements. As a project lead and Salesforce subject matter expert, the administrator oversees projects, escalates issues, mentors team members, and translates technical requirements into business solutions.
Summary Generated by Built In
Salesforce Administrator
Location: Remote (WFH) - Manila, Philippines Metro Area (with availability during US time zones)
Job Summary:
As a Salesforce Administrator, your mastery on functional skill set is required because you will be responsible for strategic engagements with clients, specifically within Salesforce Service Cloud and Salesforce Field Service Lightning. Your "day to day" will include designing and delivering scalable solutions using Salesforce out-of-the-box applications, as well as other third party integrations, along with business process analysis and design, configuration and deployment. You will be assigned as a Project Lead on Accounts and provide oversight on a team of resources, holding responsibility for the general direction of varying projects.
Key Responsibilities:
- Work with clients to understand and analyze their business process
- Collaborate with members to define and document requirements
- Work on and resolve medium to high priority cases within the specified SLAs
- Handle complex administrative functions such as, but not limited to, creating visual flows, implementing data model, data migration etc.
- Provide end user support, working on configuration changes, bug fixes, and minor enhancements
- Be the immediate point of escalation for Associate Consultants, Administrators, and Consultants
- Be a subject matter expert (SME) regarding Salesforce’s capabilities and functionalities
- Act as a mentor and a functional resource to other team members.
Qualifications:
- At least 2 year of Salesforce consulting experience in FSL
- At least 2 years of Business Analyst or equivalent experience related to tasks in Salesforce
- At least 2 Active Salesforce Certifications + willingness to achieve 4 Active Salesforce certifications within your first 6 months of employment
- Required:
- Salesforce Certified Administrator
- Salesforce App Builder
- Preferred:
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Experience Cloud Consultant
- Salesforce Field Service Consultant
- Salesforce Advanced Administrator
- Salesforce Certified AI Associate
- Salesforce Certified AI Specialist
- Willingness to achieve additional certifications on emerging technologies as required per role
- Great work ethic (we talk about our Core Value - Grit a lot!)
- Detail-oriented with the ability to work independently and in a team environment
- Creative mindset, with critical thinking for problem-solving
- Must be adept to work in a fast-paced environment
- Effective communication skills (i.e. able to translate technical requirements into business language)
- Can work efficiently and productively by using time wisely
Why Thunder? Because You Deserve More Than Just a Job.
- A Culture of Builders – We’re a global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
- Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
Perks In Store for You:
- Generous Health Benefits – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
- Ownership & Impact – Every employee plays a part in what we’re building (including our CEO/Founder and bosses). Come make your mark!
- Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
- Celebrating You - Enjoy competitive vacation days, wellness leave, and a 13th-month pay—plus performance bonuses and anniversary rewards to celebrate your impact! And because family matters, we provide maternity and paternity leave to support your journey.
- Work from anywhere (well, almost 😉) - Enjoy the freedom of Permanent Work From Home (WFH), and an annual WFH Stipend - because the best work happens where you’re happiest.
- People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.
- Work Smart, Play Hard - We love to mix work with play – whether it's a casual get-together, a fun virtual activity, or a company celebration, it’s all about connecting and having a good time together.
Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Candidates located and authorized to work in the Philippines are encouraged to apply.
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
Skills Required
- At least 2 years of Salesforce consulting experience in Field Service Lightning
- At least 2 years of Business Analyst or equivalent Salesforce-related experience
- At least 2 active Salesforce certifications
- Salesforce Certified Administrator certification
- Salesforce App Builder certification
- Willingness to achieve 4 active Salesforce certifications within the first 6 months
- Willingness to achieve additional emerging-technology certifications as required
- Effective communication skills and ability to translate technical requirements into business language
- Ability to work independently and in a team environment
- Ability to work efficiently in a fast-paced environment
- Salesforce Certified Sales Cloud Consultant certification
- Salesforce Certified Service Cloud Consultant certification
- Salesforce Certified Experience Cloud Consultant certification
- Salesforce Field Service Consultant certification
- Salesforce Advanced Administrator certification
- Salesforce Certified AI Associate certification
- Salesforce Certified AI Specialist certification
Thunder (thundersf.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thunder (thundersf.com) and has not been reviewed or approved by Thunder (thundersf.com).
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Healthcare Strength — Health coverage is positioned as comprehensive for employees and families, with administration via a recognized benefits platform and employer‑paid life and disability protection noted in postings. Materials emphasize ongoing evaluation to keep offerings best‑in‑class.
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Leave & Time Off Breadth — Time off is described as unlimited with a mandated minimum to ensure people actually take rest. Role listings highlight required floors on PTO usage, creating a safeguard against underutilization.
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Equity Value & Accessibility — Stock options are offered to full‑time teammates across roles, extending total compensation beyond base pay. This broad access to ownership is framed as a core component of the package.
Thunder (thundersf.com) Insights
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The Company
What We Do
Get Salesforce and Amazon Connect right. Now, and forever. Thunder is a trusted Salesforce and Amazon Connect partner. Get GSI-level talent at a boutique consulting partner. We are an all-remote team of seasoned Salesforce and Amazon Connect consultants, based from Hawaii to Brooklyn, NY - and everywhere in-between.
