TechGen is an established technology management firm that has been in business for over 20 years. We are currently looking for a Technical Account Manager to join our team. We are locally owned, and our staff is primarily locally as well. TechGen provides IT solutions to small and medium size businesses that range from non-profit to financial to medical to legal firms.

 Our Technical Account Managers are the bridge between our clients and our technical service team. You will be meeting with business owners and other C-level executives to ensure we are bringing a high level of service to our clients and developing long lasting relationships.

Why we are different:

Our core values define who we are as a company as well as the people who work here. These drive us and are what we get up for every day.

We love helping people
We are friendly, engaging and always leave someone better off from our interaction. We are team players who do everything we can to help others. We serve people through technology. We are people people. 

We are committed to excellence
We see the big picture. We are the experts at what we do, and people depend on us to be professional, timely and knowledgeable. We continually improve ourselves individually and as a group and always put forth our best effort.

We are forward thinking
We act proactively. We anticipate the impact of our actions and make decisions to maximize positive results.

The Position: 

• Perform high level meetings with clients on a regular basis
• Deliver strategic technology plans that incorporate hardware, software, and projects
• Participate in highly structured internal team meetings 
• Evaluate client performance by analyzing and interpreting data and metrics 
• Preparing and presenting reports to internal teams
• Reviewing client accounts and creating reports
• Developing account information for use by internal technical staff

Experience and Education: 

• Associates degree required, higher level degree preferred
• 1+ years of account management/client management experience

Additional knowledge, skills, and responsibilities: 

• Solid understanding of client management and business strategies 
• Excellent problem-solving and critical-thinking skills 
• Superior communication and interpersonal skills
• Exceptional written and verbal communication skills 
• Experience and demonstrated success working with structured deadlines
• Ability to adapt and learn quickly
• High level of organization and attention to detail
• Desire to follow and improve processes 

HR details: 

• Medical benefits 
  
  • Company pays portion of employee; option to add spouse/family at employee cost
• 15 days of PTO, increasing with tenure
• 401K with 3% match after 90 days of employment 
• Annual profit sharing bonuses 
• Benefits available after 30 days of employment 
• In office position, with flex options after onboarding/training
• $45,000-$65,000, negotiable with experience