Technical Account Manager - Advanced Cluster Security at Red Hat (Remote)

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About the job
The Red Hat Advanced Cluster Security for Kubernetes (RHACS) team is looking for an enterprise-level engineer with a background in containerization technologies to join us as a Technical Account Manager in the western U.S. or Canada. In this role, you'll work with a small set of key enterprise customers to provide practical technical and architectural guidance for Red Hat Advanced Cluster Security for Kubernetes. Powered by deep integrations with Kubernetes, Red Hat Advanced Cluster Security for Kubernetes is an enterprise-ready, Kubernetes-native container security solution that enables enterprise customers to securely build, deploy, and run cloud-native applications anywhere. At Red Hat, customer support includes far more than just break-fix solutions. Customers get industry-leading resources that enable their technical environments to run efficiently so they can focus on growing their businesses. Technical account management is a premium support offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. You will create relationships with your customers, develop a deep technical understanding of their Red Hat implementation, share technical best practices, and act as point of contact for any major incidents. As a Technical Account Manager, you will manage customer expectations, tailor support for each customer's environment, facilitate collaboration with their other vendors, and advocate on their behalf. You will also partner closely with chief information security officers (CISOs), security architects, DevOps admins, site reliability engineers, as well as the support, product, engineering, and sales teams at Red Hat. Well-qualified, home-based applicants within the Pacific or Mountain time zones will be considered to work remotely in a state or province where Red Hat is registered to do business.
What you will do
  • Lead customer on-boarding, adoption, and expansion
  • Develop a solid partnership with customer stakeholders, influencers, and decision makers
  • Be a customer advocate in influencing product roadmap and improvements
  • Advise customers on how to best use Red Hat Advanced Cluster Security for Kubernetes to secure their OpenShift and Kubernetes environments
  • Identify and escalate problems to the support and engineering teams
  • Gain a deep understanding of typical business challenges faced by our customers to help prioritize the product roadmap
  • Run periodic business reviews with large customers
  • Identify risks to renewals on an ongoing basis, and collaborate internally to remediate customer concerns
  • Establish relationships with customer executive sponsors, with frequent communication cadence to strengthen relationships while uncovering new opportunities

What you will bring
  • Experience in customer facing roles, including presales, account management, customer success, consulting, or similar roles related to managing customer success and adoption
  • Experience with Linux container technologies, including Kubernetes, OpenShift, Docker, etc.
  • Excellent consulting or project management skills, with proven results working as a reliable advisor to increase business value for customers
  • Passionate about managing and tracking a consistent engagement process with all customers in your portfolio
  • Outstanding troubleshooting skills and passion for problem-solving and investigation
  • Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges
  • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

The following will be considered a plus:
  • Experience as a support engineer or in a cloud ops role, e.g., site reliability engineer, ops admin, or Linux sysadmin
  • Experience with DevOps methodologies
  • Familiarity with the container-related service offerings of at least one of the major cloud providers, e.g., Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure
  • Knowledge of technical support systems and tools
  • Bachelor's degree in a technical field, preferably in engineering or computer science

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
More Information on Red Hat
Red Hat operates in the Cloud industry. The company is located in Raleigh, NC. Red Hat was founded in 1993. It has 20000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 147 open jobs at Red Hat, click here.
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