Sr. Director, Account Management at JLL (Houston, TX)

| Houston, TX
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About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

  • Our Account Directors are visible and influential leaders of talented individuals and teams accountable for delivery of outstanding service and financial provision to clients under the terms and conditions of the contract. Their role is to ensure the delivery of integrated, innovative and differentiated solutions for our clients. They have accountability for all strategic and operational activity including, but not limited to new business development, revenue growth, client satisfaction and managing the team.
  • The AMERICAS Account Director will be accountable for the management of the real estate portfolio across all service lines on the account, including Transaction Management, Portfolio planning and strategy, Project Management and Facilities Management.
  • The portfolio spans across 8 Countries and over 135+ FTE's.
  • 2.2 million sq. ft. under management and will increase through the term of the contract

Develop Strategic Growth Plans
  • Execute the overarching account strategy which effectively conveys the vision and mission of the account and rallies the team around a common purpose.
  • Identify, strategies and communicate opportunities to enhance the customer experience
  • Deliver the account leading best practices and innovations developed across the platform
  • Ensure connectivity of the full account team to the tools and resources of the entire JLL platform and drive the Vested account defined principles

Core Competencies

Build and maintain client relationships
  • Develop, and "own" strong relationships with client's key representatives and local stakeholder
  • Develop, and manage regular localized client meetings and feedback sessions.
  • Build a relationship with the client developing trust and demonstrating ownership and drive of innovation and change management
  • Ensure a pro-active approach to understanding the client's changing priorities.
  • Develops and manages Voice of the Customer (VOC) and "Client Care" programs to regularly gain input and direction from clients ensuring alignment to service level agreement and that JLL is exceeding expectations.
  • Creates and enhances standardized processes and infrastructure in order to provide superior real estate and business solutions for our clients.
  • Understand, listen and reflect on the client's culture

Develop and lead a high performing team
  • Positive impact on people and a force for good in the communities in & around the client's sites
  • Attract, develop and retain a team of talented employees; committed to delivering exceptional client results and demonstrating the JLL values.
  • Understand strengths, opportunities and skill sets of existing support team provide day to day management and coaching to increase productivity. Consider location of resources reporting the account and make appropriate changes over time.
  • Identify any gaps in skill sets or resources required to achieve account goals. Prior to adding headcount, understand capacity of existing team or broader resources across the platform.
  • Develop the account vision and strategy aligned to wider Work Dynamics plans.
  • Align the team with client priorities and the account vision and strategy.
  • Ensure career and succession plans are structured and pro-actively managed to avoid operational disruption.
  • Improve team performance through regular coaching, feedback and training.
  • Advances the firm's diversity and inclusion priorities by focusing on talent moves (e.g., hiring, rotation and promotion)

Achieve financial results
  • Deliver best value, continuously focusing on total cost ownership ensuring the services delivered are fit-for-purpose for the client's ambition and the local business environment
  • Achieve or exceed the agreed financial targets for the account; annual gross margin, revenue and expenses.
  • Work closely with Account Finance team to prepare and present the monthly and quarterly financial reports.
  • Lead the development of the account expense and capital budgets and forecasts in accordance with the financial timetable.
  • Ensure collection of fees from client and tracking of outstanding payments.
  • Implement effective cost and quality controls.

Deliver the contract commitments
  • Increase regional integration and collaboration through the vested culture to drive innovation.
  • Reduce the carbon footprint through energy efficiency and the adoption of renewable energies.
  • Ensure account delivers against contract deliverables - meeting all KPI's, budget targets and project commitments for all service lines.
  • Implement and manage the change control process.
  • Manage the governance process for the account.
  • Ensure the delivery strategy for all engineering and maintenance services.
  • Drive the client's workplace improvement strategies

Compliance and risk management delivery
  • Build on the existing safety culture to drive risk reduction, demonstrate a culture of care and be incident free.
  • Ensure all defined services are completed in accordance with quality operating procedures and statutory requirements.
  • Ensure compliance with company policies - guidelines and values, local laws and the guidelines of client's organization.
  • Ensure there is no, or minimal, downtime of critical services.

Drive integration of services
  • Continuously deliver a reliable environment ensuring it is fit for purpose for local business requirements
  • Ensure regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.
  • Ensure technology systems are effectively implemented.
  • Work with central operations team to drive good practice and innovation across the account ensuring compliance with internal audit requirements.
  • Ensure that key vendor/ partner relationships are maintained, developed and integrated in the account plan.

Contribute to company growth
  • Proactively prepare for and ensure the account is well positioned for successful renewal.
  • Identify opportunities to extend the contractual relationship with the client e.g. expanding the portfolio under management, extending the range of services and work to convert the opportunities to drive further growth.
  • Work with the solutions development team and leverage external networks to develop further sales and support the business development effort.

  • Ability to influence, partner and operate strategically are critical competencies.
  • Energy and drive to develop the account and grow the business.
  • Good understanding of current industry technology and potential future developments.
  • Excellent interpersonal and presentation skills via multiple media.
  • Commercially and financially astute.
  • Strategic thinking and decision making.
  • Able to lead and inspire, guide and coach, and develop the performance of those managed.
  • Sales mindset.
  • Encourages feedback to inform quick decision making.
  • Courage to make tough decisions.
  • Excellent relationship, and stakeholder management skills.
  • Able to work in a complex environment and comfortable with ambiguity.

  • Commercial real estate portfolio management at senior level
  • Account management or similar role.
  • Active member of a relevant industry professional organization.
  • Development of business contacts leading to new business opportunities.
  • Degree in Real Estate, Business Administration, Accounting, Engineering or related field or equivalent experience.


What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected] This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
More Information on JLL
JLL operates in the Financial Services industry. The company is located in Chicago, IL, Seattle, WA, Sacramento, CA, San Francisco, CA, Brea, CA, San Diego, CA, Las Vegas, NV, Phoenix, AZ, Denver, CO, Dallas, TX, Austin, TX, San Antonio, TX, Houston, TX, Miami, FL, Jacksonville, FL, Atlanta, GA, Nashville, TN, Charlotte, NC, Raleigh, NC, Minneapolis, MN, Washington, DC, Baltimore, MD, New York, NY, Boston, MA, Pittsburgh, PA and Columbus, OH. JLL was founded in 2022. It has 66101 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 162 open jobs at JLL, click here.
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