Highspot
Highspot increases the performance of your sales teams.
Remote
Remote

Sr. Account Manager (Enterprise) - Remote

+1 more | Remote
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About Highspot
Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd. 

We are committed to diversity as both a moral and business imperative. 

About the Role
In this role, you will be joining the Account Management team, managing existing strategic customers throughout their journey with Highspot. This is a high impact and high visibility role, where you will represent the company as you work with customers to ensure they realize the full value of Highspot’s solutions. Your role is key to retaining and growing customer and partner relationships.

What You’ll Do

  • Work as a trusted advisor to your customers and ensure they fully realize the value that the Highspot platform provides to their business 
  • Understand and document your customers’ business objectives and work with the customer to hold all parties accountable for progress toward those objectives
  • Work closely with the Services team to ensure the highest level of customer satisfaction and adoption
  • Meet regularly with your customers to provide value at every touchpoint throughout the life of the customer
  • Manage the customer renewal process and work toward expanding the footprint of Highspot at your customer organizations
  • Create and drive revenue across assigned accounts
  • Meet and exceed all quarterly and annual revenue targets
  • Quickly learn new software product(s) and clearly communicate the value proposition
  • Maintain healthy account and opportunity forecasting within our internal SFA system

Your Background

  • 10+ years experience leading Strategic Enterprise Customers (Account Management and/or Customer Success experience welcome)
  • Able to strategically plan with customers, mapping complex business objectives to product use cases
  • Able to demonstrate a sense of urgency, orchestrating customer priorities effectively
  • Effectively manage customer opportunities and risks
  • Able to drive successful renewal, expansion discussions, and agreements 
  • A desire to improve your organization and those around you
  • Strong professional presence
  • Able to work independently as well as part of a team in a fast pace, rapidly evolving environment
  • Salesforce experience strongly preferred

This position is available either in-office or remote, as applicable, at the following locations:

  • Arizona - Remote 
  • Arkansas - Remote
  • California - Remote 
  • Connecticut - Remote 
  • Florida - Remote 
  • Georgia - Remote 
  • Idaho - Remote 
  • Illinois - Remote 
  • Maryland - Remote 
  • Massachusetts - Remote 
  • Michigan - Remote
  • Minnesota - Remote 
  • Missouri - Remote 
  • Montana - Remote 
  • Nevada - Remote
  • New Hampshire - Remote
  • New Jersey - Remote 
  • New York - Remote 
  • North Carolina - Remote 
  • Ohio - Remote 
  • Oregon - Remote 
  • Pennsylvania - Remote 
  • Tennessee - Remote
  • Texas - Remote 
  • Utah - Remote 
  • Virginia - Remote 
  • Washington - Remote 
  • Washington - Seattle
  • Washington, D.C.
  • Wisconsin - Remote
  • #BI-Remote 

Benefits
Comprehensive medical, dental, and vision benefits
401(k) Matching
Paid parental leave 
Flexible work and vacation schedules
Discounted ClassPass membership
2 volunteer days per year
Transportation benefits
Competitive compensation and stock options
Fully-stocked kitchen
Annual company-wide events
Meaningfully contribute to a compelling vision!

Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.

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Candidate Location Eligibility:
Seattle, WA

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ClojureLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ModemizrLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby SinatraFrameworks
    • React.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • MiroDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • XDDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • AirtableManagement
    • WordpressCMS
    • SalesforceCRM
    • GmailEmail
    • MarketoLead Gen
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What are Highspot Perks + Benefits

Highspot Benefits Overview

At Highspot, our people are at the core of everything we do, so we’ve designed a comprehensive benefit plan that includes perks that foster our people-first culture. These include medical, dental, vision and even pet insurance for your furry friends, plus much more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Our ERGs are employee-led groups that fosters inclusivity and builds community. Through proper funding and executive sponsorship they provide personal and professional support to its members.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Highspot will offer voluntary pet insurance with Nationwide, where you can insure your dog, cat, avian or exotic pets with this benefit.
Wellness Programs
Discounts for ClassPass Membership that includes everything from workout classes to massage.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
In the Seattle office we have lunch provided every Monday, Wednesday and Thursday
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of Highspot

How would you describe the company’s work-life balance?

Highspot truly believes in a work-life balance. On multiple occasions my manager has encouraged me to take off days to spend with visiting friends and family or to take advantage of a nice afternoon to get outside and exercise. Highspot also provides 10 "Recharge Friday's" a year which equates to 2 weeks of built in vacation per year.

Tommy

Manager, SMB/Commercial Sales

How do you collaborate with other teams in the company?

My favorite guiding principal is "Collaborate Across Boundaries". People and collaboration is the foundation of the growth of a project, a team and a company. Through various collaborations, resources can be best used and new innovative ideas will come out and thrive. I appreciate this guiding principal as that's the driver of the future.

Daisy

Engineering Manager

What does career growth look like on your team?

The opportunities for career growth was one of the reasons I joined Highspot. On the Services Team you can move all the way up to a Principal Services Executive or a Solution Architect role for those with deep product knowledge and interest. Alternatively, Highspot does a great job of supporting employees on their Managerial journey as well.

Malaika

Services Executive

What is your vision for the company?

Our mission is to transform the way millions of people work by building beautifully designed software with a spark of magic. From Highspot’s beginning, we have focused on building a team of people who collaborate across boundaries and an environment where people are free to bring their full selves to the office every day.

Robert

CEO and Co-Founder

How does the company support your career growth?

Working at Highspot gives me the ability to be strategic and make an immediate impact on our company's success and future. I thrive from the energy of our employees who lead with passion, respect, and cross collaboration. And knowing Highspot is investing in our growing teams.

Kendra

Sr. Manager, Recruiting Operations

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