Jobs at Highspot

Serve as the primary technical contact for mid-to-upper-market customers, driving adoption of Highspot's platform and AI features. Provide hands-on technical guidance, integrations support (SSO, CRM, REST APIs), analyze platform analytics into business outcomes, lead customer meetings, partner with cross-functional teams, and identify product and process improvements to drive retention and expansion.

Drive full sales cycle for mid-market accounts: generate pipeline, qualify opportunities, demo, negotiate, and close deals. Partner with Customer Success, Sales Engineers, and others to drive value realization and expansions. Maintain accurate forecasts and CRM data, use MEDDPICC to qualify deals, and consistently meet or exceed ARR quota while building multi-threaded relationships across accounts.

Lead and manage a centralized product design team to deliver world-class enterprise UX. Drive research-informed design, prototypes, and pixel-perfect implementations. Partner with product and engineering, prioritize user scenarios, evolve UX vision, and advance AI-driven design processes and tooling across the organization.

Identify and qualify sales opportunities within target accounts and manage inbound leads. Research prospects, coordinate personalized multi-channel outreach, engage decision-makers including C-suite, update Salesforce, overcome objections, and consistently meet monthly qualified opportunity quotas to support Account Executives.

Lead and manage end-to-end implementations of the Highspot SaaS platform: design solutions, create and execute project plans, train users, drive adoption, collaborate with account and engineering teams, and act as a trusted advisor to stakeholders.

Lead architecture and delivery of production agentic AI and generative systems for enterprise-scale sales enablement. Build retrieval, ranking, orchestration, evaluation, and observability infrastructure; drive model strategy, cost/latency tradeoffs, platform abstractions, and cross-team AI engineering adoption while ensuring reliability, security, and performance.

Lead design and implementation of a scalable data platform and pipelines (CDC, streaming, batch) to serve analytics, AI, and product features. Own data modeling, query optimization, data quality, schema contracts, observability, and cost governance. Coordinate producers and consumers, and technically lead and mentor a team of data engineers.

Manage end-to-end renewals for SMB and Commercial customers to maximize retention and identify expansion opportunities. Build relationships with stakeholders, collaborate with Sales, Customer Success, Revenue Ops and Finance, use CRM and usage data to forecast renewals, mitigate risk, negotiate renewals, and maintain accurate renewal reporting.

Serve as primary technical contact for mid-to-upper-market customers, provide product expertise and AI adoption guidance, interpret analytics into ROI, drive retention and expansion, coordinate cross-functional teams, and manage integrations and technical deliverables.

Act as primary technical liaison for strategic EMEA customers, providing product expertise, technical guidance, troubleshooting, and best-practice advice. Collaborate with CSMs, Account Managers, Support, Product, and Engineering to drive retention and growth, lead customer meetings, manage expectations and deliverables, and surface product improvement opportunities from customer feedback.