Senior Strategic Partner Executive
About Us:
We're here for the hard-working businesses that keep the world turning. They're the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customers' ambitions, whether to grow and transform, or simply become more productive and effective. That's what makes us the essential partners for the world's most essential businesses.
About the Role:
Responsible for developing long-term relationships with each of your assigned customers - connect with key decision makers, stakeholders, and executives inside these customers. Work with the customers to ensure our products are being utilized effectively and efficiently. Identify organic revenue growth opportunities year over year. Provide timely support to internal projects involving Epicor products to ensure successful delivery of the solution.
What You'll Do:

• Build and maintain strong relationships throughout the customer's organization
• Develop a trusted advisor relationship with key stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of programs to both Epicor Automotive Management and key customer stakeholders
• Develop key customer meeting schedule with customer, hold meetings, get appropriate Epicor resources to meeting, document and follow up on action items
• Develop key goals and metrics for each customer
• Assist with high severity requests or issue escalations as needed
• Identify and grow revenue opportunities
• Document management - contracts, billing, rebates (if applicable), etc

What You Need to Succeed:

• Results-driven mentality, with a bias for speed, action, and continuous improvement
• Strong analytical skills, with the ability to translate data/information into an actionable plan
• Comfort in a dynamic environment
• Skilled presenter with ability to create compelling PowerPoint presentations
• Demonstrated time management, planning and organizational skills
• Strong analytical and problem-solving skills

Additional Skills That Could Set You Apart:

• 7+ years progressive experience and demonstrated success/knowledge
• 3+ years of specialized/industry experience
• Bachelors Degree in related field

Why You Should Click Apply:
With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level. Check out what some of our employees are saying about internal mobility at Epicor here.