The Senior Sales Engineer consults and supports the Cox Communities sales teams while partnering with AE's and NAMs, and managed service vendors in selling complex data, wireless, and managed services including IOT & Smart Technology internet bandwidth solutions to the largest and most complex prospective MDU Owners, properties & customers. The Sales Engineer ensures that Cox sells and delivers solutions & applications that best meet customer's needs; they educate and consult with customers about how to select and use Cox services effectively. The Sales Engineer coordinates technical aspects of service delivery with sales & managed service vendors, design consultants, architects, and service managers to help identify, develop, and implement new products and solutions.
This position will work the majority of the time virtually to support sales, manage service vendors & clients; however, travel may be required from time to time to provide support and guidance for large scale portfolios and clients.
Cox Communities is the division of Cox that delivers solutions, value, and trust for MDU & SFU owners, managers, developers, and residents within their communities. The Cox Communities team acts as their client's trusted advisor by supporting them in reaching their business goals of optimizing rents, occupancy, and future proofing their properties.
What You'll Do

• Meets with prospective and existing customers and with members of sales team to collect and analyze information required to assess customers' managed service needs in detail including but not limited to Managed Wi-fi and/or IOT
• Partners w/ sales team members to interface with customers and managed service vendors to develop proposals, SOW and associated technical specifications, and responds to RFPs as needed to ensure technical integrity
• Designs how the customer's needs & network fit w/ best Cox solution network and architecture. Partners w/ manage service vendor to ensure that design and specifications meet customer needs and to ensure network availability/serviceability before orders/SOW are finalized
• Works with product & strategy team as an active member of new strategy & product rollouts to ensure the sales team's understanding of new products and to provide technical feedback to the product and strategy team, as appropriate. Runs pilots to test and ensure feasibility of all new/customer products and solutions where applicable
• Develops and delivers technical presentations to internal/external customers and groups as needed
• Supports the sales organization as the technical subject matter expert. Support may include attending sales calls, delivering technical portions of the sales presentation, explaining why Cox's proposed solution is the right one, and negotiating technical aspects of the proposal, as needed. May attend vendor meetings and perform site survey's, as required
• Coordinates internal technical resources to develop sales proposals and sales presentations, and responds to RFPs (e.g., data ops, equipment vendors) on complex, high-end solutions
• Provides technical assistance to customers, sales team, Order Management, Project Managers, to coordinate cutovers to Cox Services to ensure a smooth and consistent customer installation experience
• Cultivates consulting relationships with sales, customers, and forming relationships at multiple levels to provide appropriate solutions. Meets with customers as needed to review their accounts and solutions. Maintains in-depth knowledge of their business and changing technical needs; makes changes and solved problems as requires. Educates customers
• Maintains documentation of customer's data network, managed solutions, as required.
• Attends job-related training to increase knowledge of Cox and competitor data, managed service solutions, customer premise equipment, networking, consultation, negotiation, and sales skills; attends strategic and/or development meetings w/ Sales, Strategy & product
• Participates in internal meetings to create product packages, communicate, and coordinate sales projects with other internal parties, implement new products, solve problems, and keep up to date with information about Cox and evolving MDU industry

What's In It For You
At Cox, we reward your hard work with meaningful benefits.
First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
Who You Are
Minimum

• BA/BS Degree with 4 years of experience required in related field, OR MS and 2 years' experience, OR PhD with 1 year of experience, OR 8 years' experience with no degree
• 3+ years telecommunications (Data, Video, Telephony) engineer or sales engineer experience
• Strong technical aptitude, including Windows based applications (e.g., Word, PowerPoint, Excel, Outlook)
• Strong negotiation, problem solving, and analytical skills
• Excellent organizational and follow-through skills
• Strong interpersonal and relationship management skills
• Ability to adapt solutions to customer needs and challenges

Preferred

• Visio & Salesforce knowledge
• MDU/Apartment industry knowledge
• Managed Services experience w/ Managed Wi-fi and/or IOT
• Consultative selling experience
• Ability to work virtually as part of a regional or national team

Join the Cox family of businesses and make your mark today!
USD 87,400.00 - 145,600.00 per year
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.