Senior Field User Experience Designer at Adobe

| 10001 | Remote
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  • Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

    We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!


     

    The challenge

    Do you thrive on business transformation? Are you passionate about removing friction from CRMs, sales applications and business processes? We'd love to use your skills at analyzing the diverse needs of distributed teams and delivering the best experiences and business value possible.

     

    We in Field Technology & Operations are committed to incorporating design thinking into a multi-year effort to reinvent, replatform, modernize and scale the tools that our Sales and Value Realization teams use to guide customers through their entire journey with Adobe.

     

    We are looking for a Senior Experience Delivery Manager to join our team and facilitate this transition and future large-scale experience and usability initiatives.

     

    What you'll do

    Come help us solve complex usability issues for a large, diverse, highly-matrixed organization.

    • Conduct qualitative and quantitative user research, such as user interviews, field studies, surveys, and usability tests with internal sales teams—and then use this data to prioritize user issues and gaps to inform product roadmaps and provide guidance on address problems effectively and consistently.
    • Facilitate collaborative design sessions with the business, IT, Sales Operations and other key solution contributors. These sessions will focus on contributing user-centered input to functional interaction requirements and user stories.
    • Create design artifacts as needed based on defined business and user needs (e.g., journey maps, information flows, wireframes, mockups, prototypes, navigation models, screen flows).
    • Define and manage standard usability metrics for Field Technology tools and processes.
    • Stay abreast of evolving user experience practices to proactively identify and recommend opportunities to enhance business processes and tools.
    • Facilitate effective onboarding and productivity of design-related temporary staffing (e.g., UI and visual design vendors).
    • Work with Field Product Manager to analyze user research to define and inform Market Problems and combine business and user challenges to create unified view of acceptance criteria.
    • Work with Technical Product Managers to assess user impact of architectural decisions and contribute to information architecture, taxonomy mapping and content management efforts.
    • Work with Product Delivery Managers to prototype, test, implement and validate interaction requirements.

     

    What you need to succeed

    • 8+ years of experience with sales applications and solutions in an enterprise setting
    • Understanding of business processes/models with emphasis on holistic sales processes and strategy (Opportunity Management, Professional Services, Customer Success)
    • Experience with improving and optimizing collaborative user experiences
    • Demonstrated understanding of standard methodologies in user research and interaction design
    • Proficiency at synthesizing diverse and complex needs, communicating them simply to all levels of the organization
    • Demonstrable analytical and problem solving skills
    • Ability to work with teams across multiple geographies
    • Excellent communication and presentation skills, especially the ability to articulate production process and tool needs to a distributed team of both technical and non-technical staff, peers, superiors, and outside parties (e.g. vendors, partners)
    • A passion for operational excellence and a high regard for exceptional user experience
    • An ability to thrive in a fast paced, dynamic, demanding and fluid environment and maintain a can-do attitude
    • Ability to track and coordinate multi-step processes with many details
    • Ability to establish priorities and boundaries, and communicate expectations in a positive manner
    • Ability to multi-task with multiple short-term business critical deadlines
    • Must be self-starter and work effectively with minimal direction
    • Strong leadership and meeting facilitation skills
    • BA/BS degree in a technical (or related) field or comparable experience
    • Able to work non-standard hours when needed to meet project deadlines

     

    At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

     

    If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

     

    Pursuant to the Colorado Fair Pay Act, below is a summary of compensation elements for this role at the company if based in Colorado.

     

    Colorado Starting Salary: $114,400 - $148,600

     

    At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

     

    In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

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Technology we use

  • Engineering
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An Insider's view of Adobe

What are some social events your company does?

We take pride in our culture, and we have a variety of active employee organizations built into the fabric of our site. I personally lead the AdobeProud group for the Austin site, which is the local chapter of our global LGBTQ+ organization. We ensure there are chances all through the year to celebrate Pride, connect, and have fun.

Carissa

Engineering Program Manager, Product Operations

What's the biggest problem your team is solving?

We are working on a greenfield project that is pushing each of us to learn numerous new systems and technologies Whether it's a new Cloud product, CI/CD system or Testing Framework, we tackle them head-on. Thankfully we have a team of brilliant people working together to build something amazing!

John

Software Developer Engineer, Digital Experience

How does the company support your career growth?

My Adobe journey began with little experience and lots of drive. I was recruited through the Adobe Digital Academy Program, and I attribute my success to being placed on inclusive teams where each member offered mentorship. Being supported has allowed my work product to exceed expectations and has been instrumental in my overall career growth.

Ursula

Engineering Program Manager, Customer Engineering

What are Adobe Perks + Benefits

Adobe Benefits Overview

Your happiness inside and outside our walls matters to us. That's why we offer comprehensive benefit plans that make your life easier.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for primary and non-primary caregivers.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Employees with five years at Adobe under their belt can take a four-week sabbatical. Ten-year veterans get a five-week sabbatical. And every five years after accrues a six-week sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Adobe offers employees professional development opportunities like annual individual budget for training, on-site training courses, and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

The Austin office even offers free breakfast every Wednesday - and who doesn't love breakfast tacos? Also, we cover access to some of Austin's nearby gyms and workout studios!

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