Senior Customer Success Business Partner
Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We’re growing fast, constantly innovating, and couldn’t be prouder to help our customers move forward with confidence in a sophisticated and changing world.
We are looking for forward-thinking people who bend over backward to put customers first. Individuals who thrive on challenge and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings unique value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.
Anaplan, the Connected Planning pioneer, is changing the way the world’s most respected companies do business. We believe in clear, open communication enabling teams to overcome obstacles and move forward together. We want you to feel that you belong to a team, you matter, and are able to be your authentic self. We all work together to deliver business value with the power of Connected Planning at every level within every organization, and alongside an ever-growing number of users, a rich partner ecosystem, and an active community.
At Anaplan, our values are key to everything we do! We call it #AnaplanLOVE
At Anaplan these words come to life by making our employees feel empowered and encouraged. Building a strong culture around what we value is an ongoing journey that will continue to be the core of our existence.
Driving and leading customer and partner teams to assess, design, build and deliver high-value Anaplan planning and analytics solutions.
Anaplan’s Connected Planning platform is crafted to span and connect planning processes across multiple use cases and industries. We truly go across the entire business so you’ll need to be flexible and have a solid knowledge of business processes.
Your qualifications, your influence:
- Maintain a deep understanding of your Customer’s desired business outcomes and be a trusted leader with a vision for your customers
- Ability to lead the client, advise on the best way to translate their business process into Anaplan’s planning platform, and ultimately guide the customer to success using established Anaplan methodologies
- Executing work plans in global time zones, both on-site or remote
- Account management experience. The ability to build and manage account plans that lead to renewed and expanded customer relationships.
- Experience running a quarterly business review (QBR) and driving a mutual roadmap with a customer
- Strong communication, presentation, consultative, and leadership skills
Preferred skills and technical familiarity:
- 10+ years of business consulting/implementation experience with enterprise software platforms.
- Experience with financial planning, sales performance management, or supply chain solutions is preferable
- Strong client-facing skills and a successful track record of Account Management engagement management
- Strong understanding of enterprise software architecture (ERP, CRM, HRM) and how those systems relate to enterprise planning systems
#LI-Remote
Our Commitment to Diversity and Inclusion
Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!
COVID-19
Protecting the health and safety of our communities, including our employees and of those considering a career at Anaplan, is our highest priority. We continue to closely monitor the evolving situation and we appreciate your understanding and flexibility with any related changes to our interviewing process.