Sales Operations Manager – Americas (Salt Lake City, UT)

| Salt Lake City, UT
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Company Description

Cricut® makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.

Let’s make.


We believe everyone is born creative. We’re a diverse tapestry of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever and always architects of things.

At Cricut, we place the power of handmade into the hands of all. We give you beautiful, easy-to-master tools so you can make something unique, remarkable, perfect. We surround you with ideas, community, inspiration, and encouragement to take your creativity further than you ever imagined. And as a community, we celebrate the exhilarating act of making every single day.

So, make that handcrafted card that feels like a hug. Design a shirt for fun, for family, or for a full-blown business. Craft with a passion or for a purpose. Make something big and bold, itsy-bitsy, amazingly ambitious, or just plain silly. Whatever you make, just make your heart out. Because here’s the remarkable truth: When we all make together, we make all things possible.

Let’s make.

Job Description

Basic Function:

Support assigned merchandising categories & retailers by maintaining inventory levels appropriate & timely to meet sales objectives. Maximize profitability by meeting inventory turn goals as well as managing the exit of discontinued product. Successful management of orders and flow of goods that align to customer specific requirements (routing guides). Provide reporting on inventory issues and detailed resolution. Efficiently communicate with Sales and Operations to ensure performance and achieve problem resolution.

Primary Responsibilities:

Major Activities:

1. Communicate with Sales, Merchandising & Operations Team to support the accurate

and timely ordering and transfer of goods to retail partner stores, DC’s and .com. 35

2. Analysis – Work closely with sales team to ensure support of out of line space,

multiple locations and promotional activities. Also provide sales analysis for inventory

levels on discontinued product to minimize markdowns while maintaining service goals. 15

3. Communication – Communicate and partner with demand planners, wholesale

management, sales, merchandising and necessary operations team, and product teams

for all inventory related issues. Provide realistic solutions. 

4. Order Management – Working with Cricut order processing team, ensure that

customer purchase orders are executed as per the customer supply chain requirements.

Manage and minimize supply chain related customer chargebacks. 

5. Inventory Management – Working with Sales Director, Sales Support team and

Inventory Management team to review analysis of inventory levels of POG merchandise. 

6. Buying team integration – Actively works with all buying team members to create a

positive and pro-active working environment. 


  • Works closely with sales, sales support and inventory management teams to ensure inventory levels both support financial objectives and meet in stock goals.
  • Maintain proper set up and continued sku maintenance / review of Item and vendor parameters in the Automatic Replenishment system.
  • Ensure timely and accurate orders and transfers for POG merchandise categories to both stores and DC’s.
  • Develop and implement necessary unique replenishment tactics on trend or highly seasonal categories / items.
  • Support efforts to revive or exit troubled or down trending categories


  • Partner with Demand Planners, Sales, and planning teams to review inventory for upcoming sets as well as exiting product and new product.
  • Create/Manage sell-through forecasts by product line for Quarter +2 per key retailer assigned to support.
  • Provide data to planning team to monitor future inventory receipts vs. financial plan.
  • Review data with sales/channel teams on key items to ensure support of sales during peak season and promo opportunities.


  • Maintain appropriate documentation of changes made to replenishment parameters to allow thorough review of impact and success of those changes.
  • Provide weekly update on status of key inventory issues.
  • Provide updates on key inventory metrics vs. goals.


  • Build and maintain a positive working relationship with sales and ops and all cross functional teams.
  • Proactively communicate any SBA inventory issues with Sales/Sales Support to allow for best resolution.
  • Communicate with retail partners on any issues impacting support of POG product for features or promotions.
  • Manage vendor performance through appropriate communication involving sales / merchant teams and all inventory managers as necessary.

Systems Usage

  • Demonstrate a working knowledge in JDA FULFILLMENT, EXCEL, BAAM, RETEK, all assigned retailer Portals and ACCESS.

Performance Measures

  • Support the Sales Goals / Budget
  • Support gross margin / contribution margin objectives
  • Reduce overstock and increase inventory productivity
  • Ensure inventory levels are in support of achieving financial objectives

Metrics utilized:

  • Fill rate
  • In-stocks
  • Inventory turns; stock to sales ratios
  • · Accuracy and Quality of feature space sets
  • · Meeting forecasted financial results for approved projects


Category Applicable Knowledge/Skills/Abilities

  • Minimum level of formal education:

BS in Business, Finance, Retail or related field (or equivalent experience)

  • Area of study: Business preferred
  • Special certification or technical skills: High grade in MS Excel/Access abilities; PC literate
  • Minimum years experience required: 3 – 4 years in retail support center environment, 1 – 2 years of replenishment preferred
  • Type of experience the job requires: Retail experience required – Replenishment experience preferred
  • Other:

Analytical thinking Detail oriented Strong communication skills

Go Getter / Trailblazer Strong time management skills Strong organizational skills Strong decision-making ability

Additional Information

What to Do Next: Please send us a resume, portfolio and a cover telling us why you are the ideal candidate. You can be sure that Cricut is a workplace that values individuality and variety, so write to us in your real voice and tell us what you’re all about. Please submit any online presence you may have (Twitter, Facebook, Insta, GitHub or fan pages made because of you). If you are a DIY enthusiast, whether you think you are a good one or not, that means a lot to us, and we would love to hear about it when you send us your information!

More Information on Cricut
Cricut operates in the Other industry. The company is located in South Jordan, UT and Spanish Fork, UT. Cricut was founded in 1962. It has 707 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 48 open jobs at Cricut, click here.
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