Cloudbeds is the hospitality industry's fastest-growing technology provider for independent hotels, hostels, vacation rentals, and hotel groups. Our award-winning Cloudbeds Hospitality Platform is currently helping a growing clientele of 22,000+ properties in 157 countries to increase revenue, streamline operations, and deliver memorable guest experiences.

Behind the Cloudbeds platform is a growing team of 500+ employees distributed across 40+ countries speaking 30+ languages. From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry’s biggest challenges.

From the beginning, we've believed that our people are our greatest asset, so we've founded the company as #RemoteFirst, #RemoteAlways with shared core values that allows our team to thrive. This means we:

• Hire the best people wherever they're located;
• Emphasize the value of results over hours put in;
• Provide flexibility in working hours and locations;
• Foster an inclusive environment that celebrates bold thinking and diverse perspectives;
• Offer open vacation policies, free LinkedIn Learning, and other benefits that promote well-being and professional development.

Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Sales Expansion Representative.

This role will spend more time speaking to Cloudbeds customers than any other. Primarily a sales role, its overarching purpose is to upsell, cross-sell & presell Cloudbeds products and partners in order to combat churn.

Location: Flexible - working across timezones

What You Will Do: 

• Be a master of Cloudbeds tools and have a deep general understanding of Cloudbeds property needs
• Proactively reach out to current customers and offer consultative health checks in order to uncover upsell/expansion opportunities
• Action inbound requests for new product or platform tier upsells
• Presell new products or integrations that are being developed
• Contribute to net negative churn by: 
  • Achieving or exceeding upsell and add-on’s sales goals
• Free-up Market Managers from upsells to focus their time solely on new customer acquisition
• Schedule consultation calls and product demonstrations and track them in our CRM
• Surface content for the support team for the resource of videos and knowledgebase articles.
• Provide a feedback conduit for qualitative customer satisfaction and unmet needs. 
• Collaborate with the referrals team to identify potential ambassadors
• Collaborate with the support team to feedback and create tickets for properties
• Be a sales authority on marketplace applications
• Assist properties during product demos to better utilize the tool
• May be required to deal with customers in-person locally and/or travel
• Other duties, as required

You’ll Succeed With: 

• A great communicator with a positive and outgoing disposition with the ability to infectiously share the love of Cloudbeds
• Strong collaboration and stakeholder skills. This role crosses sales, support, and partnerships
• Outstanding knowledge of how to leverage Cloudbeds tools and partners for growth
• Experience conducting zoom calls with our properties
• At least 2 years experience in property operations in one of - Leadership, Revenue, eCommerce, Front Office
• Some formal training in Hospitality
• The ability to teach and share technology and hospitality insights to properties using the simplest of terms
• Has passed, or the ability to pass through the Cloudbeds sales hiring process
• A demonstrated ability to sustainably achieve sales targets
• Degree in related area or proven statement of attending college in a course related to the job role

Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we’ll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!

Company Awards to Check Out! 

• Fastest Growing Companies | Inc. 500 (2018 & 2019) 
• Best Places to Work | Inc Magazine (2017 & 2018)
• Best Places to Work | HotelTechReport (2018, 2019, 2020, 2021)
• Start-Ups to Watch | Forbes (2018)
• Best Startup Employers | Forbes (2020)
• Technology Fast 500 | Deloitte (2019, 2020, 2021)
• Top 100 North America | Red Herring (2020)
• Connect MIP Award (Technology)

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions please contact our HR team by phone at 858-201-7832 or via email at [email protected].

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

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