Jobs at Cloudbeds

Provide high-touch post-go-live onboarding support for hotel clients: monitor system health, troubleshoot integrations, resolve urgent issues, use AI and automation to streamline tasks, document account activity in CRM, and transition clients to long-term managers while delivering empathetic hospitality-focused guidance.

Leads North American mid-market customer onboarding for a hospitality software platform, managing onboarding project managers and coaches while personally overseeing strategic accounts. Responsibilities include team development, account assignment, escalation management, PMS implementation guidance, performance tracking, cross-functional coordination, partner management, and improving time-to-live, deployment quality, customer satisfaction, and early retention.

Leads North American mid-market customer onboarding for Cloudbeds, managing onboarding project managers and coaches while personally overseeing strategic accounts. Responsibilities include team development, account assignment, escalation management, implementation quality, training, performance tracking, cross-functional handoffs, partner coordination, and consultative workflow redesign for hotel customers. The role requires hotel operations or hospitality technology experience, PMS implementation expertise, customer-facing team management, project-management discipline, and familiarity with Salesforce and AI tools.

Lead the North American mid-market onboarding team while personally overseeing strategic hotel accounts. Manage onboarding project managers and coaches, improve implementation quality and time-to-live, resolve escalations, and ensure smooth handoffs to Account Management. Coach and develop team members, manage account assignments, coordinate consultants and internal partners, and use Salesforce dashboards, AI, and automation to identify risks and streamline operations. Provide consultative guidance to hotels transitioning from systems such as Oracle Opera.

Lead North American mid-market customer onboarding for Cloudbeds, managing onboarding project managers and coaches while personally overseeing strategic accounts. Own team development, account assignment, escalation management, implementation quality, time-to-live, CSAT, Hypercare, and retention metrics. Partner with Sales, Account Management, Support, Professional Services, Product, and external consultants to deliver successful hotel PMS implementations and improve customer workflows. Use Salesforce, dashboards, AI, and automation to improve regional performance and reduce administrative work.

Lead the architecture and hands-on development of Cloudbeds’ Snowflake and dbt data platform. Own data modeling, pipelines, orchestration, governance, observability, DataOps, CI/CD, performance, cost optimization, MLOps, and AI-readiness initiatives. Mentor analytical engineers, evaluate modern tools, establish data quality and security standards, and collaborate with engineering, infrastructure, data science, and business stakeholders in a fully remote environment.

Lead the architecture and hands-on engineering of Cloudbeds’ Snowflake and dbt data platform. Own data modeling, warehouse design, ingestion, orchestration, DataOps, CI/CD, governance, observability, performance, cost optimization, and AI/ML readiness. Mentor analytical engineers, evaluate emerging tools, establish data quality and security standards, and collaborate with engineering, infrastructure, data science, and business stakeholders in a fully remote environment.

The Accounting Specialist will guide Latin American hotel clients through accounting onboarding, support integrations with ERP systems, and ensure compliance with regional e-invoicing requirements.

The Accounting Specialist will assist Latin American hotel clients with accounting configuration, ERP integrations, and compliance, ensuring their Cloudbeds environment operates smoothly from day one.

As an Accounting Specialist, you will guide Latin American hotel clients through accounting onboarding, ensuring compliance, and integrating systems. You will troubleshoot issues and communicate with clients while utilizing your expertise in hospitality accounting.

Guide Latin American hotel customers through accounting onboarding, including chart-of-accounts mapping, tax configuration, revenue recognition, reconciliation, e-invoicing compliance, and PMS-to-ERP integrations. Troubleshoot accounting and synchronization issues, translate hospitality workflows into Cloudbeds configurations, provide customer-facing support in Spanish and English, document best practices, and collaborate with Product and Engineering on customer feedback and roadmap improvements.

Guide Latin American hotel customers through accounting onboarding, including chart of accounts mapping, tax setup, revenue recognition, reconciliation, e-invoicing compliance, and ERP integrations. Troubleshoot accounting and synchronization issues, translate hotel workflows into Cloudbeds configurations, support customers in Spanish and English, document best practices, and collaborate with Product and Engineering on customer-driven improvements.

As an Accounting Specialist for LATAM, you'll assist hotel clients with their accounting setup, ensuring compliance and integration with Cloudbeds software, while leveraging your hospitality accounting expertise directly with clients.

Lead Cloudbeds’ Customer Recovery team, overseeing retention workflows, risk triage, executive escalations, and cross-functional Fire-Team interventions for at-risk B2B SaaS hospitality accounts. Coach and develop Recovery Coaches, forecast retention, drive proactive save motions, and convert customer-risk insights into product and process improvements. Partner with Product, Engineering, Support, Sales, and CS Operations while implementing AI-driven tooling, automated risk detection, and Salesforce reporting.

Leads Cloudbeds’ Customer Recovery team, overseeing retention, risk triage, executive escalations, and cross-functional Fire-Team interventions for at-risk hospitality accounts. Coaches and develops Recovery Coaches, manages recovery operations, drives proactive save motions, and converts customer-risk insights into product and process improvements. Partners with Product, Engineering, Support, Sales, and CS Operations to improve customer outcomes using AI tooling, automation, and Salesforce reporting.

Leads Cloudbeds’ Customer Recovery team and retention operations for at-risk B2B SaaS hospitality customers. Responsibilities include coaching Recovery Coaches, managing risk triage and executive escalations, coordinating cross-functional Fire-Team interventions, driving churn prevention, improving recovery processes, and translating customer friction into product and operational improvements. The role also oversees CRM hygiene, reporting, AI-driven tooling, and retention forecasting.

Acquire new hospitality-sector clients by identifying prospects, conducting high-volume outbound outreach and cold calling, delivering product demonstrations, negotiating sales, and exceeding targets. The role involves assessing territory opportunities, building prospect relationships, identifying partnerships, attending local events, visiting properties, and representing Cloudbeds in the local market. The position is remote with less than 10% travel.

Drive new-client acquisition and ARR growth among independent hotels and hotel groups. Build and execute sales strategy, independently develop pipeline, deliver virtual presentations, manage forecasts, represent Cloudbeds at industry events, and provide market feedback to internal teams. Maintain strong post-sale relationships that generate referrals. The role requires consultative enterprise sales expertise, hospitality technology knowledge, Salesforce proficiency, and English and Spanish fluency.

Drive new client acquisition and ARR growth among independent hotels and hotel groups. Build and execute sales strategy, independently develop pipelines, deliver consultative virtual presentations, manage forecasts, represent Cloudbeds at industry events, and provide market feedback to internal teams. The role requires strong hospitality technology expertise, Salesforce proficiency, negotiation skills, and English and Spanish fluency. It is a remote hunter role focused on new business rather than account management.

Designs and launches hospitality websites for customer accounts using an in-house website builder. Manages onboarding projects, timelines, task records, customer communications, escalations, website troubleshooting, and service improvements. Creates branded visual elements with graphic design tools, researches content, publishes websites, and coordinates with internal teams. The role requires strong organization, communication, customer service, problem-solving, design judgment, and the ability to manage multiple deadline-driven projects remotely.