Jobs at Cloudbeds

Acquire new hospitality-sector clients by identifying prospects, conducting high-volume outbound outreach and cold calling, delivering product demonstrations, negotiating sales, and exceeding targets. The role involves assessing territory opportunities, building prospect relationships, identifying partnerships, attending local events, visiting properties, and representing Cloudbeds in the local market. The position is remote with less than 10% travel.

Drive new-client acquisition and ARR growth among independent hotels and hotel groups. Build and execute sales strategy, independently develop pipeline, deliver virtual presentations, manage forecasts, represent Cloudbeds at industry events, and provide market feedback to internal teams. Maintain strong post-sale relationships that generate referrals. The role requires consultative enterprise sales expertise, hospitality technology knowledge, Salesforce proficiency, and English and Spanish fluency.

Drive new client acquisition and ARR growth among independent hotels and hotel groups. Build and execute sales strategy, independently develop pipelines, deliver consultative virtual presentations, manage forecasts, represent Cloudbeds at industry events, and provide market feedback to internal teams. The role requires strong hospitality technology expertise, Salesforce proficiency, negotiation skills, and English and Spanish fluency. It is a remote hunter role focused on new business rather than account management.

Designs and launches hospitality websites for customer accounts using an in-house website builder. Manages onboarding projects, timelines, task records, customer communications, escalations, website troubleshooting, and service improvements. Creates branded visual elements with graphic design tools, researches content, publishes websites, and coordinates with internal teams. The role requires strong organization, communication, customer service, problem-solving, design judgment, and the ability to manage multiple deadline-driven projects remotely.

Manage a LATAM customer portfolio, serving as the primary contact, driving retention and upsell growth, reducing churn, and guiding customers toward successful platform adoption. Analyze account usage and customer health, coordinate technical escalations, provide hospitality-focused recommendations and training, synthesize feedback for internal teams, and maintain strong customer relationships. The role requires deep hotel operations knowledge, fluent Spanish, and familiarity with hospitality technology and CRM tools.

Manage a LATAM customer portfolio, building relationships, reducing churn, identifying upsell opportunities, and improving platform adoption. Provide consultative hospitality guidance, analyze customer usage and health, coordinate technical escalations, synthesize feedback for internal teams, and train customers on Cloudbeds updates. Requires extensive hotel operations experience, LATAM market knowledge, fluent Spanish, strong communication, organizational skills, and the ability to translate technology into practical solutions.

Lead end-to-end onboarding projects for mid-market hospitality customers, from sales handoff through go-live, adoption, and transition to Account Management. Define scopes, timelines, milestones, and deliverables; coordinate cross-functional teams; lead customer meetings; manage risks, dependencies, and escalations; and monitor adoption, training, utilization, and onboarding success metrics. The role requires strong customer communication, project organization, hospitality expertise, and fluent English and Spanish in a remote SaaS environment.

Build, analyze, and optimize hospitality reports; troubleshoot data discrepancies; interpret metrics such as ADR, RevPAR, occupancy, and channel performance; and coach customers through reporting questions. Partner with Product, Onboarding, Support, and Customer Success teams to improve data access and usability. Use advanced spreadsheets, data mapping, parsing, and root-cause analysis to support accurate financial, operational, and guest reporting.

Designs and launches hospitality websites for customers using an in-house website builder. Manages multiple onboarding projects, timelines, records, customer communications, escalations, website troubleshooting, and service improvements. Creates branded visual elements with design tools, researches content, publishes quality websites, and collaborates with internal teams. The role combines website design, customer service, project coordination, problem-solving, and process improvement in a fully remote environment.

Lead end-to-end onboarding projects for mid-market hospitality SaaS customers, from sales handoff through go-live, adoption, and transition to Account Management. Define scopes, timelines, milestones, and deliverables; manage risks and dependencies; lead customer meetings; and coordinate Sales, Product, Support, Professional Services, Onboarding, and Account Management teams. Monitor adoption, training completion, utilization, and onboarding success metrics while delivering a high-touch customer experience.

Generates qualified sales pipeline by researching hospitality prospects, conducting outbound and inbound lead qualification, booking demos for Account Executives, and maintaining accurate Salesforce account and property data. The role also supports event and campaign outreach, manages territory pipelines, documents complex account hierarchies, and explores AI-powered prospecting and enrichment tools.

Drive new-client acquisition and ARR growth among independent hotels and hotel groups. Build and execute consultative sales strategies, independently develop pipelines, deliver virtual presentations, manage forecasts and long-term opportunities in Salesforce, represent Cloudbeds at industry events, build partnerships, and provide market feedback to leadership, product, and marketing teams. Maintain post-sale relationships that generate referrals without owning account management.

Lead end-to-end onboarding projects for mid-market hospitality SaaS customers from sales handoff through go-live, adoption, and transition to Account Management. Define scopes, timelines, milestones, and deliverables; coordinate cross-functional teams; lead customer meetings; manage risks and escalations; and monitor adoption, training, and utilization metrics. The role requires Thai and English fluency, hotel operations experience, strong project management, customer relationship skills, and occasional onsite travel within Thailand.

Manage a portfolio of hospitality customers, build strategic relationships, define success outcomes, improve product engagement, reduce churn, and identify upsell opportunities. Serve as the primary customer contact, handle escalations, analyze customer data, communicate feedback internally, recommend product improvements, and provide guidance on optimizing Cloudbeds software. Experience with European hospitality accounts is a significant plus.

The Sales Director at Cloudbeds drives growth by leveraging a network in the hotel industry to acquire new clients and expand brand presence, ensuring forecasts are met and building strong relationships for referrals.

The Sales Director will drive growth at Cloudbeds through client acquisition, leveraging a strong network in the hospitality tech sector to generate revenue and establish partnerships. Responsibilities include executing sales strategies, delivering presentations, and representing the brand at industry events.

Work directly with European hotel clients to configure accounting in Cloudbeds: chart of accounts mapping, VAT and fiscalization setup, ERP integrations (QuickBooks, Xero, M3, NetSuite, Sage), troubleshoot reconciliation and sync issues, document best practices, and collaborate with Product and Engineering on customer-driven improvements.

Hunt for new hospitality clients, build prospect lists, execute high-volume outbound outreach and cold-calling, deliver virtual and in-person product demos, develop local partnerships, attend events (under 10% travel), represent Cloudbeds in the market, and consistently meet or exceed sales targets.

As a Sales Manager, you will identify new business opportunities, build relationships with prospects, and showcase Cloudbeds’ SaaS solutions to expand market presence.

Own and scale mid-market onboarding: lead project managers and coaches to guide customers from contract to go-live and handoff. Build frameworks, SOPs, metrics, capacity plans, and intervene on at-risk deployments while partnering cross-functionally to drive adoption and retention.