Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Uniphore, an early leader in Conversational Service Automation (CSA), is looking for a superstar Sales Development professional for our teams in the U.S and around the world. In this position, you will engage with prospects across all channels, driving pipeline via both inbound (marketing) and outbound (cold) programs. You will also schedule and hold qualification calls with prospects within our defined ICPs, resulting in and driving high velocity net new pipeline. This position has career growth potential within the team as well as feeding into closing roles and other cross functional roles as we scale. 

Responsibiities:

• Generate qualified sales leads through a mixture of outbound cold calling and emailing
• Following up on marketing campaigns and inbound inquiries
• Schedule meetings and product demos for the Enterprise Sales Directors
• Use good judgement when ascertaining if inquiries are qualified and route/book meetings with the appropriate sales reps
• Manage inbound MQLs and properly disposition them
• Understand Uniphore’s product offerings and effectively communicate and apply them to prospect requirements
• Accurately enter, update, and maintain daily activity and prospect information in Salesforce.com, including comprehensive and up-to-date client information
• Achieve and exceed monthly quotas and objectives
• Work closely with Sales and Marketing team members to achieve organizational goals
• Ensure inbound requests and opportunity hand-offs to sales, business development, and support are successful and exceed customers satisfaction

Qualifications:

• Highly performing individuals who treat sales as a professional sport requiring the constant application of effort and learning.
• 1+ years of full-time sales development experience and/or Inside Sales
• Passionate about customer service and growing a sales career

Preferred Qualifications:

• Bachelor's Degree is a plus
• Previous experience in the customer care or AI, ML etc.
• Strong technical acumen is a plus
• Familiarity with Salesforce.com CRM tool and LinkedIn/prospecting tools

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore delivers business value using Conversational Automation, please visit www.uniphore.com