LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles and want to work with experts in their respective fields

The Partner Success Manager will be responsible for the training, mentorship, quality assurance and ongoing growth and success of LivePerson’s network of Business Partners in their particular region.    This position will be a significant contributor to LivePerson success as they will be responsible for ensuring that the right partners are put through the program, ensuring they are trained properly, ensuring they are successful in their initial and ongoing customer engagements and ensuring that they have ongoing access to the tools needed to be a powerful and successful Business Partner.  Key collaboration in this role will be with the fellow Partner Success Managers within their region, the global Manager, Partner Programs role and leadership and individual contributors within their specific region.  The partners in this program would include primarily, but not necessarily be limited to resellers, referral, and Service Delivery Partners.

What you will own: 

• Identify applicable business needs for LivePerson capabilities and successfully deploy related programs into partner and customer accounts.
• Coordinate relevant performance review data at regular and agreed review points and will be interpreted to determine customer performance and support recommendations to increase the business benefits and usage of LivePerson’s products.
• Proactively suggest and drive the adoption of new and innovative tools and features for increasing value of the LivePerson solution for customers centered around connection center operations.
• Continuously optimize and improve the development and sharing of best practices and lessons learned for increasing overall program efficiency.
• Collaborate with the Partner Managers & Partner to establish a success plan consistent with the customer’s needs and LivePerson’s reasonable expectations. The success plan will be reviewed regularly in accordance with the needs of the company.
• Maintain an excellent relationship with the key stakeholders of the account and convert these relationships and conversations into significant outcomes, such as account growth and usage increase.
• Serve as the escalation for partners and their needs
• Own, drive and/or support activities that transform business through thought leadership, vision and organizational development.

What you will bring:

Education & Experience: 

• Bachelor’s degree or equivalent experience.
• Experience in Business Partner programs and operations desired but not required
• Experience in implementing and optimizing LivePerson LiveEngage solutions strongly recommended
• Excellent Microsoft Office skills:  Word, PowerPoint, Excel, Project
• Developer skills a plus (Javascript, HTML, CSS and API familiarity, with release process knowledge)

Soft Skills:

• Ability to manage multiple projects in a fast paced environment
• Passion for process with extreme attention to detail
• Highly motivated, proactive and self-starter with the ability to focus in a world of changing priorities
• Strong communication and education skills, including writing, speaking and presenting
• Able to effectively prioritize and manage multiple tasks and deadlines

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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