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Natural Language Processing • Software • Conversational AI
Provides senior-level technical support for enterprise SaaS customers across the EMEA region. Troubleshoots complex application, web, networking, SQL, and cloud issues; manages escalations and technical bridges; partners with Product and Engineering; mentors support teams; identifies recurring problems; improves support tools and processes; and participates in internal projects. Requires flexible on-call coverage for high-severity incidents.
