Jobs at LivePerson

Leads an SRE team responsible for reliable, scalable cloud infrastructure and services. Provides technical direction, manages roadmaps, designs GCP and Kubernetes platforms, drives automation, GitOps, CI/CD, observability, incident response, SLOs, capacity planning, and operational improvements. Mentors engineers, supports hiring and performance management, collaborates across technical teams, and communicates risks and priorities to leadership.

Supervise NOC shift operations, ensuring SLA compliance and serving as the first escalation point for incidents. Track open incidents and ongoing issues, coordinate system access for NOC engineers, manage shift schedules and PTO requests, and handle administrative needs. Support troubleshooting of web and internet applications while coordinating requirements and progress across teams.

Provide Tier 3/4 technical support for enterprise customers using LivePerson’s conversational platform. Troubleshoot complex issues involving APIs, SDKs, mobile environments, web technologies, and cloud services; manage escalations within SLAs; coordinate with customers, Product, and Engineering; analyze recurring problems; improve support processes and tools; mentor team members; and participate in 24/7 shifts and on-call coverage.

Architects and builds next-generation conversational AI products using generative AI. Leads and mentors engineering teams, establishes technical direction, partners with Product on scalable solutions, designs resilient cloud-native architectures, promotes AI tools and services, and drives quality through test automation. The role requires extensive full-stack development, enterprise SaaS architecture, production AI delivery, cloud platforms, and technical engineering leadership experience.

Manage and improve AppSec tooling (SAST/DAST/SCA), validate vulnerabilities with code review and Burp, perform application and infrastructure penetration tests, drive remediation with engineering, produce reports and metrics, create/update AppSec policies, and mentor/train teammates while automating security testing.

Design, deploy, and manage resilient GCP network architectures, including VPCs, Interconnects, load balancing, and DNS. Lead Terraform-based infrastructure automation, implement network security policies, optimize cloud networking costs, and resolve connectivity and performance issues. Drive SRE practices such as capacity planning, error budgets, monitoring, and alerting. Partner with SRE, platform, and engineering teams to onboard services and maintain high availability, reliability, and security across distributed systems.

Manage and grow a portfolio of strategic enterprise SaaS customers as a trusted advisor. Drive retention, renewals, upsells, and expansion through executive engagement, value-based selling, account planning, and cross-functional orchestration. Own renewal strategy, forecasting, and commercial outcomes while identifying risks and delivering measurable business value from LivePerson's AI and contact center solutions.

Provide SecOps operational support: triage alerts, test for vulnerabilities, investigate incidents, monitor security systems, harden cloud and infrastructure, document SOPs/playbooks, analyze logs for anomalous activity, participate in on-call rotation, and collaborate with IT and systems teams to maintain confidentiality, integrity, and availability.

Lead and supervise a Customer Response Specialist team, own critical technical escalations and incident management, coach and develop specialists, optimize support processes, and collaborate with global stakeholders to maintain operational KPIs and customer satisfaction in a 24x7 SaaS environment.

Lead design, implementation, and operation of large-scale observability platforms on GCP. Build and maintain logging, metrics, tracing, alerting, and synthetic monitoring pipelines; standardize dashboards and alerts; mentor teams; evaluate and adopt observability tooling; ensure scalable, production-grade Kubernetes-based services and CI/CD deployments.

Lead design, implementation, and operation of scalable observability platforms (logs, metrics, traces, alerting, synthetic monitoring) on GCP. Build Kubernetes-based services, manage large telemetry pipelines, define observability standards and dashboards, evaluate new tools (OpenTelemetry, tracing, anomaly detection), and provide technical leadership and mentorship across engineering teams.

Lead migration of legacy Hadoop/Spark/Impala data pipelines to a cloud-native Databricks platform. Design and build scalable Airflow/Databricks ETL pipelines, ensure data quality, improve observability and reliability, and use AI coding assistants to accelerate modernization while validating performance and architecture.

Own and evolve LivePerson's GKE-based platform across GCP and on-prem: design Terraform automation, operate GitOps pipelines (FluxCD), manage secrets (Vault, GCP Secret Manager, SOPS/KMS), harden Istio service mesh, enforce policies with OPA Gatekeeper, build GitLab CI/CD, monitor with Prometheus/Grafana/Kiali, mentor engineers, participate in on-call rotations, and drive incident response and platform reliability.

Lead development of a scalable micro-frontend UI platform and full-stack features. Architect and implement user-facing functionality (frontend and backend), integrate generative AI, maintain CI/CD and Kubernetes-based deployments, write tests, mentor engineers, and drive engineering best practices and reliability in a remote, cross-functional team.

Join the Agent, Admin and Supervisor Experience team to build and evolve a scalable frontend platform using Vue 3 within a micro-frontend architecture. You'll design and implement user-facing features (including generative AI capabilities), write testable frontend code, interact with backend services, participate in CI/CD and code reviews, and support deployment and production reliability while collaborating with cross-functional teams.

Lead technical product strategy and roadmap for enterprise Conversational AI platforms. Prioritize features for message processing, real-time routing, and scalability. Collaborate with engineering, AI/ML, data science, and GTM teams to improve performance, reliability, and AI accuracy. Engage customers, track KPIs, and drive adoption of LLM-driven agent assist and conversational solutions.

Lead product strategy and execution for LivePerson's Consumer Experience platform, owning web messaging and in-app mobile SDKs. Define vision, prioritize features, create roadmaps, collaborate with engineering, UX, AI, and GTM teams, conduct customer research and market analysis, track engagement and AI adoption metrics, and drive accessibility, performance, and adoption of conversational experiences across web and mobile.

Lead and grow a QA team, own QA strategy and release governance, drive automation and CI/CD integration, manage quality risks and sign-offs, embed shift-left testing, coordinate cross-squad QA planning, and evaluate QA tools and processes.