Jobs at LivePerson

Lead design, build, and operation of LivePerson's observability platform for logs, metrics, traces, alerts, and synthetic monitoring. Own large-scale telemetry pipelines, Kubernetes-based observability services, define standards and dashboards, collaborate with cross-functional teams, evaluate new tools (OpenTelemetry, anomaly detection), and deliver scalable, production-grade monitoring solutions.

The Support Engineer II resolves complex technical issues for global customers, ensures customer satisfaction, and mentors Tier 1 staff while adhering to SLAs.

Lead complex enterprise SaaS sales for LivePerson's conversational AI platform. Own multi-million-dollar opportunities, build C-level relationships, apply value-based selling (MEDDPICC), manage full sales cycle and pipeline, collaborate cross-functionally, and influence product strategy to drive measurable revenue growth.

Lead strategic enterprise sales for LivePerson's Conversational AI platform, owning full complex sales cycles and multi-million-dollar opportunities. Build C-level relationships, use value-based selling and MEDDPICC methodology, forecast accurately, and collaborate cross-functionally to drive adoption of AI messaging, voice, and automation solutions that deliver measurable ROI.

Lead migration of legacy Hadoop/Spark/Impala data pipelines to a cloud-native Databricks platform. Design and build scalable Airflow/Databricks ETL pipelines, ensure data quality, improve observability and reliability, and use AI coding assistants to accelerate modernization while validating performance and architecture.

As a Junior DevOps Engineer, you will develop automation solutions, collaborate with teams, utilize cloud technologies, and troubleshoot issues in various environments.

Own and evolve LivePerson's GKE-based platform across GCP and on-prem: design Terraform automation, operate GitOps pipelines (FluxCD), manage secrets (Vault, GCP Secret Manager, SOPS/KMS), harden Istio service mesh, enforce policies with OPA Gatekeeper, build GitLab CI/CD, monitor with Prometheus/Grafana/Kiali, mentor engineers, participate in on-call rotations, and drive incident response and platform reliability.

Define and execute product strategy and roadmap for the Analytics suite (Analytic Studio, Report Center, Data Services, Data Transporter). Drive petabyte-scale data ingestion/ETL, integrate conversational AI/ML insights, set KPIs and data quality metrics, prioritize features, and translate user requirements into technical specs while collaborating with Engineering, Data Science, Sales, and Customer Success.

Lead and grow a QA team, own QA strategy and release governance, enforce quality gates, drive automation and CI/CD integration, coordinate cross-team QA planning, and embed shift-left testing practices across product teams.

Lead and grow a QA team, own QA strategy and release governance, drive automation and CI/CD integration, manage quality risks and sign-offs, embed shift-left testing, coordinate cross-squad QA planning, and evaluate QA tools and processes.

Design, operate, and improve high-availability NoSQL platforms (Cassandra/Couchbase/Redis). Build IaC provisioning with Terraform, lead incident response, define SLIs/SLOs, migrate on-prem databases to GCP, automate with Python/Go/Bash, and support production via on-call rotations.

Manage and improve AppSec tooling (SAST/DAST/SCA), validate vulnerabilities with code review and Burp, perform application and infrastructure penetration tests, drive remediation with engineering, produce reports and metrics, create/update AppSec policies, and mentor/train teammates while automating security testing.