Jobs at LivePerson

Owns complex, high-severity customer support cases for a SaaS platform, conducting backend investigations using code, logs, monitoring tools, databases, and web protocols. Serves as the senior escalation point and liaison between customers, support, product, and engineering teams. The role also mentors support staff, scales troubleshooting knowledge, improves support tools and processes, manages cases within SLAs, and participates in an on-call rotation.

Provide Tier 3/4 technical support for enterprise customers using LivePerson’s conversational platform. Troubleshoot complex issues involving APIs, SDKs, mobile environments, web technologies, and cloud services; manage escalations within SLAs; coordinate with customers, Product, and Engineering; analyze recurring problems; improve support processes and tools; mentor team members; and participate in 24/7 shifts and on-call coverage.

Provides senior-level technical support for enterprise SaaS customers across the EMEA region. Troubleshoots complex application, web, networking, SQL, and cloud issues; manages escalations and technical bridges; partners with Product and Engineering; mentors support teams; identifies recurring problems; improves support tools and processes; and participates in internal projects. Requires flexible on-call coverage for high-severity incidents.