Jobs at LivePerson

Support Engineer III serves as a Tier 3 SME, resolving complex technical issues related to Conversational AI, mentoring team members, and facilitating communication between customers and product teams.

Design, build, and maintain low-latency, high-availability backend services and REST APIs. Troubleshoot production issues, improve performance, write technical specs, participate in on-call rotations, and collaborate on the bot runtime platform.

Lead design, build, and operation of LivePerson's observability platform for logs, metrics, traces, alerts, and synthetic monitoring. Own large-scale telemetry pipelines, Kubernetes-based observability services, define standards and dashboards, collaborate with cross-functional teams, evaluate new tools (OpenTelemetry, anomaly detection), and deliver scalable, production-grade monitoring solutions.

Design and develop high-volume backend services using NodeJS, maintain existing code, debug production issues, and work with automation teams.

As a Senior Software Engineer, you will lead the design and implementation of backend systems, manage a team, and ensure software performance and scalability in AI-driven applications.

The Support Engineer II resolves complex technical issues for global customers, ensures customer satisfaction, and mentors Tier 1 staff while adhering to SLAs.

As a Junior DevOps Engineer, you will develop automation solutions, collaborate with teams, utilize cloud technologies, and troubleshoot issues in various environments.

The Senior Client Partner is responsible for leading complex enterprise sales in North America, engaging C-level stakeholders, and exceeding revenue objectives through strategic sales and territory leadership.

Own and evolve LivePerson's GKE-based platform across GCP and on-prem: design Terraform automation, operate GitOps pipelines (FluxCD), manage secrets (Vault, GCP Secret Manager, SOPS/KMS), harden Istio service mesh, enforce policies with OPA Gatekeeper, build GitLab CI/CD, monitor with Prometheus/Grafana/Kiali, mentor engineers, participate in on-call rotations, and drive incident response and platform reliability.

Lead technical product strategy and roadmap for large-scale Conversational AI platform capabilities. Prioritize features, collaborate with engineering, AI, and customer teams, optimize scalability, latency, and AI accuracy, engage enterprise customers, define KPIs, and drive go-to-market and platform performance improvements using LLMs and NLP technologies.

Design, operate, and improve high-availability NoSQL platforms (Cassandra/Couchbase/Redis). Build IaC provisioning with Terraform, lead incident response, define SLIs/SLOs, migrate on-prem databases to GCP, automate with Python/Go/Bash, and support production via on-call rotations.

Hunter-focused Enterprise Account Executive responsible for acquiring net-new large enterprise customers. Build pipeline through proactive prospecting, lead complex multi-stakeholder SaaS/AI sales cycles, engage C-level stakeholders, use value-based selling and MEDDPICC qualification, coordinate cross-functional teams, and consistently exceed revenue targets.

Hunter-focused enterprise sales role responsible for acquiring net-new large enterprise customers for LivePerson's Conversational AI platform. Build pipeline via outbound prospecting, engage C-level stakeholders, lead complex multi-stakeholder deal cycles using MEDDPICC, manage forecasting and CRM, and collaborate cross-functionally to close transformational SaaS deals and exceed revenue targets.

Looking for a Mid-Level Site Reliability Engineer to maintain reliable, scalable platform operations, manage Kubernetes clusters, and improve observability. Responsibilities include automating deployments, conducting root cause analysis, and collaborating with multiple teams.

Manage and improve AppSec tooling (SAST/DAST/SCA), validate vulnerabilities with code review and Burp, perform application and infrastructure penetration tests, drive remediation with engineering, produce reports and metrics, create/update AppSec policies, and mentor/train teammates while automating security testing.