Jobs at LivePerson

Design, build, and maintain scalable GCP network architectures and IaC (Terraform). Partner with SRE to resolve connectivity, latency, security, and reliability issues. Implement network security, cost optimizations, capacity planning, monitoring/alerting, and onboard services to meet networking and reliability standards.

Lead migration of legacy Hadoop/Spark/Impala data pipelines to a cloud-native Databricks platform. Design and build scalable Airflow/Databricks ETL pipelines, ensure data quality, improve observability and reliability, and use AI coding assistants to accelerate modernization while validating performance and architecture.

Own and evolve LivePerson's GKE-based platform across GCP and on-prem: design Terraform automation, operate GitOps pipelines (FluxCD), manage secrets (Vault, GCP Secret Manager, SOPS/KMS), harden Istio service mesh, enforce policies with OPA Gatekeeper, build GitLab CI/CD, monitor with Prometheus/Grafana/Kiali, mentor engineers, participate in on-call rotations, and drive incident response and platform reliability.

Lead development of a scalable micro-frontend UI platform and full-stack features. Architect and implement user-facing functionality (frontend and backend), integrate generative AI, maintain CI/CD and Kubernetes-based deployments, write tests, mentor engineers, and drive engineering best practices and reliability in a remote, cross-functional team.

Join the Agent, Admin and Supervisor Experience team to build and evolve a scalable frontend platform using Vue 3 within a micro-frontend architecture. You'll design and implement user-facing features (including generative AI capabilities), write testable frontend code, interact with backend services, participate in CI/CD and code reviews, and support deployment and production reliability while collaborating with cross-functional teams.

Lead technical product strategy and roadmap for enterprise Conversational AI platforms. Prioritize features for message processing, real-time routing, and scalability. Collaborate with engineering, AI/ML, data science, and GTM teams to improve performance, reliability, and AI accuracy. Engage customers, track KPIs, and drive adoption of LLM-driven agent assist and conversational solutions.

Lead product strategy and execution for LivePerson's Consumer Experience platform, owning web messaging and in-app mobile SDKs. Define vision, prioritize features, create roadmaps, collaborate with engineering, UX, AI, and GTM teams, conduct customer research and market analysis, track engagement and AI adoption metrics, and drive accessibility, performance, and adoption of conversational experiences across web and mobile.

As a Junior DevOps Engineer, you will develop automation solutions, collaborate with teams, utilize cloud technologies, and troubleshoot issues in various environments.

Lead and grow a QA team, own QA strategy and release governance, enforce quality gates, drive automation and CI/CD integration, coordinate cross-team QA planning, and embed shift-left testing practices across product teams.

Lead and grow a QA team, own QA strategy and release governance, drive automation and CI/CD integration, manage quality risks and sign-offs, embed shift-left testing, coordinate cross-squad QA planning, and evaluate QA tools and processes.

Manage and improve AppSec tooling (SAST/DAST/SCA), validate vulnerabilities with code review and Burp, perform application and infrastructure penetration tests, drive remediation with engineering, produce reports and metrics, create/update AppSec policies, and mentor/train teammates while automating security testing.

Manage and grow a portfolio of strategic enterprise SaaS customers as a trusted advisor. Drive retention, renewals, upsells, and expansion through executive engagement, value-based selling, account planning, and cross-functional orchestration. Own renewal strategy, forecasting, and commercial outcomes while identifying risks and delivering measurable business value from LivePerson's AI and contact center solutions.

Lead and supervise a Customer Response Specialist team, own critical technical escalations and incident management, coach and develop specialists, optimize support processes, and collaborate with global stakeholders to maintain operational KPIs and customer satisfaction in a 24x7 SaaS environment.

Lead design, build, and operation of LivePerson's observability platform for logs, metrics, traces, alerts, and synthetic monitoring. Own large-scale telemetry pipelines, Kubernetes-based observability services, define standards and dashboards, collaborate with cross-functional teams, evaluate new tools (OpenTelemetry, anomaly detection), and deliver scalable, production-grade monitoring solutions.