Partner Experience Sales Engineer - remote working

Deliver an enhanced and engaging partner experience emblematic of Juniper's commitment to fostering a thriving and hyperconnected culture. Provide support focused on enhancing the ease of doing business, thus, accelerating sales processes and building partner capacity.

In this role, the Partner Experience Specialist will guide Juniper partners as they navigate the various role-based journeys and resources resulting in the achievement of key objectives. More specifically, you will drive increased partner utilization of sales tools, increased lead generation activities and partner-initiated opportunities by facilitating enablement in driving value added sales motions such as product demonstrations and Proofs of Concept (POCs)

Key Responsibilities include:

• Response and resolution of partner sales or program support inquiries
• Enabling partners to utilize tools needed to generate leads, execute product demonstrations, and deploy POCs
• Building and maintain momentum of accelerated sales motions initiated through, or resulting in, a POC, Deal Registration, or other pre-/post-sales activities
• Provide guidance through the different role-based journeys of the Juniper Champion Program resulting in partners moving up in tiers by suggesting necessary trainings, discussing progress in sales achievement, and recommending and support end-user demand generation activities
• Proactively engage partners through a combination of outbound/inbound calls, community channels via Juniper's partner collaboration platform, Juniper PartnerLink

Minimum Qualifications:

• Excellent communication skills to deliver appropriate brand messaging and position the Juniper Champions program's value proposition as benefits corresponding to the partner representative's role
• Detailed and organized in managing varying types of service requests and adhering to established service level agreements
• Proven ability to prioritize and multitask in a fast-paced, dynamic environment
• Inquisitive and engaging in an authentic and genuine fashion

Preferred Qualifications:

• BS/BA in engineering / computer science or 3 years equivalent work experience in computer or network communications.
• Previous experience with VAR Channel business motions preferred; Juniper Channel business motion, ideal.
• Experience in managing inbound and outbound calls with a tenacity for detail in follow-up
• Experience in building and maintain engagement in online community platforms such as Slack, LinkedIn, Salesforce Experience Cloud
• Fluent in English