Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

An opportunity to join us as a Manager of the Technical Account Management team, and lead a high performing team.

Your proven leadership skills, alongside your ability to manage escalations, and work in the fast pace of a rapidly growing company will ensure your success in this role. 

You'll work closely with our cross functional teams in Support, Engineering, Ops, and sales, so a collaboration and team ethics is essential.

Responsibilities include: 

• Hire and retain the best talent available
• Develop the team through training and certification
• Establish operational objectives and work plans and delegate assignments to the team
• Drive the implementation of the transformation and architectural roadmaps
• Work closely with the Customer Success Managers to drive project and engagement plans with your clients
• Provide technical leadership during major incidents, resolve the more difficult technical issues our clients may have
• Improve service availability, security posture and service consumption
• Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases
• Maintain client specific documentation. Incident response plans, architectural and deployment documentation

Qualifications

Ideally you'll have;

• Experience hiring and building a world-class technical team of up to 15 members
• Consultancy background in Internet and Security technologies such as SWG, Sandboxing, FireWall, DLP, VPNs, MPLS, SD-WAN or WAN Optimization
• Direct management experience with demonstrated effective leadership in terms of improving supervision of costs, methods, and staffing
• Experience in a technical role involving networking or information security
• Intimate knowledge of HTTP, HTTPS, TCP and core networking protocols
• Strong customer management skills during and post incident response and the ability to influence our clients choices
• You will have a detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls
• Vendor certification CISSP, CCIE, CCNP, JNCIE, MCSE a distinct advantage

In return; we’re offering a supportive environment within a friendly global team, and genuine career progression opportunities as our business continues to grow. Our employees are compensated with a competitive base salary, equity and a range of benefits.

Additional Information

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Why Zscaler?
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 
Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.