Business System Manager, Sales

The Business Systems Manager is responsible for managing our commercial system maturity program. The goal of the program is to improve productivity, efficiency, ROI and user experience for commercial sales, customer care and other related business functions.

The manager will collaborate with multiple functions (i.e. Global Information Systems, regional Commercial Operations, Global Sales Operations, Global Channel Operations, Commercial Change Management, Global Training, and etc.) and across the globe to lead review, planning and implementation activities to deliver new features and capabilities. The manager acts as a program manager, manages the day-to-day operations of the workstreams, and works with capability owners to drive adoption. The manager is also responsible for new technology planning activities.

The position requires strong program management skills, business acumen, solid salesforce.com knowledge as well as strong collaboration skills.

Responsibilities:

• Develops execution plans to implement the operating model for the sales and customer care maturity workstreams
• Leads core activities of the maturity workstreams to ensure optimum outcomes
• Leads cross functional activities including discovery sessions to identify gaps and opportunities for the existing systems/tools
• Works with capability owners and other stakeholders to develop roadmap and focus areas
• Works with key stakeholders to drive capacity planning and allocation
• Drives cross functional alignment on priorities for new features and functions
• Drives sprint plans with key stakeholders
• Manages UAT planning, execution and reporting
• Facilitates change management activities including impact assessments, release communications and training materials; manages release communications directly as needed
• Works with capability owners to measure the benefits and effectiveness of newly implemented features/functions, draws lessons and takes corrective actions as needed
• Works with capability owners to drive adoption plans
• Creates agenda materials and leads workstreams' functional steering committee meetings
• Develops and owns, together with other workstream leads, processes within the workstreams including intake, prioritization, sprint planning, UAT and etc.
• Documents and enhances processes; works with others to build and enhance the tool(s) that manage(s) the processes
• Serves as the escalation point for stakeholders, takes actions to mitigate risks, works with leadership team as needed to remove roadblocks, tracks and reports out program status
• Takes proactive actions to learn newly implemented systems/tools
• Keeps abreast of new technologies and applications
• Supplies information for ad-hoc requests from management, internal and external auditors and examiners; assists management with special projects
• Documents system problems, issues, resolutions and escalates as needed

All above listed tasks and responsibilities are deemed as essential functions to this position. However, business conditions may require reasonable accommodations for additional tasks and responsibilities.

Requirements/Skills

• Experience working in an agile/iterative software development environment with related common methods (e.g. scrum).
• Solid knowledge of salesforce Sales Cloud; knowledge of SAP order management will be desirable
• Experience in or knowledge of the core functions of sales operations or channel operations including pipeline management, quoting, sales contracts
• Experience in managing the launch of enterprise-wide systems and tools
• Experience in leading cross functional teams
• Experience in developing business requirements, writing user stories and acceptance criteria
• Experience in user test planning and testing
• Strong interpersonal skills; ability to collaborate and communicate across different levels of the organization

Education

• Minimum B.S. or B.A. degree, MBA is preferred
• Minimum 5 years of relevant business experience
• 3+ years of Salesforce Sales Cloud

Concerns regarding COVID-19 continue as positive cases are experienced in the communities in which we operate. Please be aware that, as a condition of employment, Illumina may require proof of COVID vaccination in accordance with local statutory requirements (subject to limited exceptions) beginning November 1, 2021.

At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf