Inside Sales Representative - Cigna

| Nashville, TN
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Work Locations - Birmingham, AL; Houston, TX; Philadelphia, PA; Phoenix, AZ or Nashville, TN; will potentially consider Work at Home in these locations and across the USA

Responsible for generating new membership into Cigna's Medicare plan options on the merits and benefits of the Plans, including provisions of care and how they address the needs of Medicare beneficiaries. Responsible for developing leads through inbound calls, conducting outbound calls, interacting virtually with online shoppers and working assigned leads. Assign callers to local sales seminars that prefer a community event to enroll.

This role will adhere to the Federal and State regulations governing the representation and sale of Medicare Advantage, Medicare Supplement and Part D plans.

Essential Duties and Responsibilities:
  • Meet sales quotas (daily, weekly, monthly goals)
  • Handle inbound calls with the intent to enroll over the phone as long as the customer confirms eligibility and willingness to do so, after presenting all benefits and services of the appropriate plan.
  • Make outbound calls to existing Cigna customers to educate and upsell customers on one of our Medicare products.
  • Handle inbound calls in response to an advertised sales seminar, with the intent to offer enrollment by phone or an in home meeting, and if necessary register for a local sales seminar.
  • Self-generate referrals from inbound/outbound calls through leads with consent to contact
  • Enter and track all leads in Cigna Medicare contact management system and follow up on those leads in a timely manner providing accurate dispositions of leads with follow-up information.
  • Participate in assigned sales team events and special projects including out-bound calls to supplied leads;
  • Provide feedback and guidance on market changes, marketing campaigns, plan operations, and delivery system issues.
  • Participate in internal monitoring audits and coaching feedback sessions to review schedule adherence, quality, selling skills and compliance
  • Send out marketing cards as assigned (thank you, trying to reach you)
  • Other duties as assigned.


What you should have:
  • High School Diploma or equivalent required, Bachelor's degree preferred
  • Minimum of 2-5 years successful direct to consumer sales experience required
  • Excellent customer focused phone skills to create rapport, express complex medical services and adhere to strict call scripting, policy and procedures.
  • Excellent oral and presentation communication skills
  • Experience interacting with the senior population preferred
  • Experience in developing self-generated business preferred
  • Self-started, flexible, adaptable, highly organized and proactive
  • Strong relationship building skills
  • Ability to analyze and solve problems created and presented by the business environment, regulations, internal processes, and system limitations
  • Must possess solid time management skills and the ability to prioritize assignments in order to maximize sales opportunities
  • Ability to Multi Task
  • Ability to exercise independent judgment within established company guidelines
  • Must possess strong attention to detail
  • Proficient in MS Office Suite with excellent Word skills required; proprietary contact management system (Pivotal) experience preferred.
  • Must commit to and adhere to a phone schedule and shift.
  • Data entry and use of CRM (Customer Relationship Management) tool
  • Ability to talk and type at the same time (proficient two handed typing)
  • Willing to work on weekends and holidays
  • Life and Health Insurance license preferred or must be obtained within 60 days of hire


This role is also anticipated to be eligible to participate in an incentive compensation plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
More Information on Cigna
Cigna operates in the Healthtech industry. The company is located in Bloomfield, CT, Phoenix, AZ, Philadelphia, PA and Plano, TX. Cigna was founded in 2022. It has 74000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 192 open jobs at Cigna, click here.
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