Job summary
The Red Hat Global Sales Operations and Enablement team is looking for a Global Deal Process Manager to join us. In this role, you'll play a leading role in managing our deal process excellence initiative, this includes standardizing and optimizing deal desk processes, along with influencing deal processes across the entire organization. You'll need to be a strategic thinker and also a promoter of efficiency and performance improvement across numerous functions with multiple operational, financial, and sales metrics. The preferred location for this role is Raleigh, NC, but well-qualified candidates in other locations may also be considered. Successful applicants must reside in a state where Red Hat is registered to do business.
Primary job responsibilities

• Increase deal process excellence in regional Deal Desk, Legal, and Revenue teams
• Lead cross-functional collaboration to align regional teams on deal process standardization, including metrics and key performance indicators (KPIs)
• Work with subject matter experts and enablement teams to support the development of training materials and implementation plans for key process improvements
• Create and maintain global deal desk dashboards, facilitating cross-geo alignment and visibility into programs and performance alike
• Focus efforts on process improvements: automation, touch-point elimination, cycle time reduction; roll out improvements uniformly across all regions
• Create and maintain deal playbooks to document best practices and deal construction use cases, that all deal desk associates can use globally
• Steer deal analytics program, prioritizing the data science resources
• Oversee content development and governance of all deal-related process documents and workflows
• Assist in enablement and training for deal processes across Sales and Operations teams
• Collaborate with other stakeholders from Business Units, Sales, Services, Finance, and Legal as needed related to deal processes

Required skills

• 5+ years of experience in deal desk, revenue accounting, or legal functions involved in deal approvals or deal processes
• Deep knowledge of the market including key players, market trends, and customer requirements
• Knowledge of cloud Infrastructure-as-a-Service (IaaS), and Software-as-a-Service (SaaS) markets and consumption models
• General understanding of open source software innovation and business models
• Proven record of success in a fast moving, technical environment including a proven ability to learn new concepts quickly
• Outstanding written and verbal communication skills
• Comfortable working with and presenting to all levels of an organization
• Success in working in an influence-driven cross-functional environment
• Ability to meet deadlines and juggle multiple projects at once while working in a highly complex environment
• Proactive, self-starter, with a solid work ethic
• Willingness to travel, when appropriate and safe to do so
• Metrics-focused and detail-oriented

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.