Enterprise Digital Services Specialist at Ricoh USA, Inc. (Cleveland, OH)

| Cleveland, OH
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Job Description

This position will be covering a Cleveland/Pittsburgh assignment and can be supported out of either location.

The Enterprise Digital Services Specialist is a senior level consultative sales role responsible for executing Ricoh's services strategy within assigned enterprise accounts.

Developing rapport and active engagement with leadership across the account will be key in understanding their critical business issues and identifying where Ricoh can bring real value. In this role, you will be responsible for services revenue targets working with our Services offering below.

  • Cloud and IT Services
  • Workstyle Productivity Services
  • Enterprise Content Management Workflow Services
  • Business Process Outsourcing Services
  • Customer Communications Management Mail Services
  • Information Governance Services

This role will be responsible for gaining an understanding of the customer's business and technology requirements, documenting those requirements, and creating a compelling business solution that will meet the client's needs and achieve their desired business outcomes.

Serving as a Subject Matter Expert, you will be working within assigned existing and targeted accounts for Ricoh's defined services portfolio. In addition, you will support independent sales activities to ensure we expand our services and solutions into the white space and drive new business.

RICOH is a Global Leader in Information Management Digital Services recognized for being at the forefront of workplace innovation.

  • Positioned in 2022 Gartner Magic Quadrant for Outsourced Digital Workplace Services Worldwide
  • Ricoh USA, Inc. Named Winner in 2021-22 Cloud Awards
  • Recognized on the 2022 CRN Tech Elite 250 List
  • Awarded Gold Class in 2022 Sustainability Ratings by S P Global
  • BLI Pacesetter Award Winner/Business Process Services 2020-2021


  • Able to call on clients to develop new business level relationships to increase RICOH's revenue share in assigned Strategic and Enterprise accounts.
  • Ability to generate new sales opportunities within assigned accounts working in a team selling environment. Able to call on clients to develop new business level relationships to increase RICOH's revenue share in assigned accounts. Drives to meet or exceed assigned revenue and target metric objectives within assigned accounts.
  • Consults with the customer with a high degree of Industry/Domain/Technology expertise and knowledge in the areas of CCM, Workplace, MS, IT services, BPO and the professional services and IT services that will be required to support these offerings.
  • Understands and incorporates the Ricoh's value proposition into everyday talk track with clients. Seen as the SME in presenting, promoting and solutioning within Ricoh's services portfolio linking services and technology to solve customer's business requirements.
  • Ability to deliver a concise, well written business case on the solution required for each account to include a financial executive summary
  • Participates in frequent communication of activities and account status with assigned account team.
  • Performs the discovery and design necessary to implement a solution that will meet client needs. Must be able to run the discovery and design from idea to implementation hand off in Enterprise accounts.
  • Follows Ricoh's Methodology Framework to ensure that projects are accurately scoped and delivered in line with customer expectations. Must work with across the design, project management, operations, and implementation teams to ensure all pricing components have been included and level of effort is accurate.
  • Works independently or with other Design resources and engages Technical presale Design resources or Implementation Subject Matter Experts in more complex/specialized technology solutions. Utilizes the engagement process to obtain additional resource expertise.
  • Accountable for self-development, staying current with new and developing industry trends.
  • Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors. Routinely creates a helpful and positive work culture.

Job Description Continued

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:

  • Four-year college degree preferred, or equivalent experience in a related field.
  • Requires 5+ years demonstrated success acting as a SME in solution sales.
  • Experience in selling to a variety of accounts including Global, National, Major, and Industry Verticals.
  • Experience working within a team selling environment, preferred Software and Services selling experience.
  • Must have excellent presentation skills, both written and verbal.
  • Solution certifications, Ricoh Product/Services portfolio knowledge a plus.

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success.We are looking for talented, inspired individualsto join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Ricoh USA Benefits

Click Here to view Ricoh USA Benefits
More Information on Ricoh USA, Inc.
Ricoh USA, Inc. operates in the Big Data industry. The company is located in Exton, PA and Campbell, CA. Ricoh USA, Inc. was founded in 1962. It has 15227 total employees. To see all 53 open jobs at Ricoh USA, Inc., click here.
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