Customer Success Manager - Digital Ad Sales (Remote) at Quora

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[As of June 2020, Quora has become a "remote-first" company. This position can be performed remotely from anywhere in the United States or Canada, regardless of any location that might be specified above.]
About Quora:
The vast majority of human knowledge is still not on the internet. Most of it is trapped in the form of personal experience in people's heads, or buried in books and research papers that only experts can access. More than a billion people use the internet, yet only a tiny fraction contribute their knowledge to it. We want to democratize access to knowledge of all kinds -- from politics to painting, cooking to coding, etymology to experiences -- so if someone out there knows something, anyone else can learn it. Our mission is to share and grow the world's knowledge, and we're building a world-class team to help us achieve this mission.
About the Team:
The Quora Ads Partnerships team is responsible for building strong relationships with advertising partners across the globe. Specifically, we aim to connect brands and agencies to our 300M monthly unique visitors in a way that delivers meaningful business outcomes. The team is laser-focused on providing exceptional customer service and building the foundation for long-term partnerships between brands and Quora. We’re building a world-class sales organization, and the road ahead is going to be very exciting.
About the Role:
As a Customer Success Manager at Quora, you’ll be responsible for building strong relationships and scaling our current advertising partners across our self-service ads platform. You will serve as the main point of contact post-sales and partner with an Account Executive to grow your book of business over time. You’ll also be responsible for providing market feedback to cross-functional peers to drive ads product development and business marketing activities. The ideal candidate will be highly analytical, self-motivated and resourceful, and have high emotional intelligence.
Responsibilities:

  • Retain and grow revenue with our largest partners
  • Leverage data, insights, and measurement to help advertisers achieve their marketing objectives
  • Build and maintain strong relationships with partners’ executive, operational, and agency teams while being their internal advocate
  • Deliver on our partners’ business goals by turning data into compelling stories and actionable insights
  • Track, analyze, and communicate key quantitative metrics and business trends internally and to partners


Minimum Requirements:

  • Ability to be available for meetings and impromptu communication during Quora's "coordination hours" (Mon-Fri: 9am-3pm Pacific Time). Learn why here
  • 3+ years of digital advertising, account management and/or sales experience
  • 2+ years experience translating analytics into media recommendations and optimization strategies
  • Demonstrated understanding of the fundamentals of digital marketing and the broader advertising ecosystem
  • Exemplary active listening, verbal and written communication skills with clients up to the C-level, along with the confidence and tact to respectfully challenge clients on strategic decisions


Preferred Requirements:

  • Passion for Quora's mission and goals
  • Comfortable working with a new product and serving as the main point of contact
  • Previously worked in digital advertising across one of the following industries: B2B, Financial Services, Technology, Professional Services, Health or Entertainment
  • Experience working with a self-serve ads platform and partnering with performance marketers


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Consumer Privacy Act (CCPA) disclosure

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Candidate Location Eligibility:
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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypescriptLanguages
    • ReactLibraries
    • RelayLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • AWS (Amazon Web Services)Frameworks
    • KafkaFrameworks
    • PrestoFrameworks
    • PyTorchFrameworks
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • RedisDatabases

An Insider's view of Quora

How would you describe the company’s work-life balance?

The culture is extremely collaborative and allows you to create a balance between your work and personal life wherein I’m motivated to work as per the requirements to create a meaningful impact. The constant appreciation & recognition of my work would encourage me to go above and beyond for Quora without feeling over-burdened.

Priyal

Manager - APAC Growth Sales

How do you collaborate with other teams in the company?

As a recent project, I helped organize the 2022 Quora Programming Challenge, a free programming competition open to participants from around the world. I especially enjoyed the cross-functional nature of the project: many teams had to collaborate in order to deliver a successful competition, including engineering, recruiting, design, and marketing

Victor

Software Engineer

How do your team's ideas influence the company's direction?

Every day I’m grateful to work with talented co-workers who really care about Quora’s mission of sharing and growing the world's knowledge. Our team ideated and launched new monetization programs to empower Creators to share their expertise; everyone has a voice in determining the next great ideas to build to accelerate our mission.

Vivien

Head of Subscription Products

What makes someone successful on your team?

Be authentic, genuine, driven & flexible. Emotional Intelligence & Team Work go a long way. Success is knowing how to create & keep an amazing team dynamic. Be honest, give constructive feedback and always be flexible to receive the given. Everyone who is eager to learn can have an amazing career when given the opportunity & responsibility.

Marcell

Manager - EMEA Sales

What are Quora Perks + Benefits

Quora Benefits Overview

* Remote-first Environment - remote-first reimbursement
* Coworking Space Program - apply for reimbursement of a coworking space or for use of a private office at a WeWork paid by Quora
* Hack Weeks - Offroad, Quora’s Hack Week, happens a few times a year and is a week for people to work on self- defined projects that they think will be valuable to the company or help the company learn
* All Hands and Q&A - Every week, we host two company wide meetings inviting everyone to listen, learn, and ask questions on your mind
* Referral Program - compensation program in place to reward you for helping Quora’s team grow
* Book Reimbursement - expense the purchase of any book that you think will be helpful to your work in any way
* ERG - Employee Resource Groups (ERGs)
* EAC - Employee Activity Clubs (EAC)
* New Hire Buddy Program - connects employees to new hires to help guide them through their onboarding period
* Monthly Newsletter - Quora’s monthly newsletter provides company highlights, shares employee resources, and more
* Sending Kudos - Acknowledge your coworkers and peers for doing something awesome!

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program

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