Here at Syndigo, we're enabling our clients to deliver better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales. Basically, we're the accurate data behind how people feel when they shop online with confidence!
We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we're growing rapidly, looking to welcome a Customer Success Executive(PIM/MDM) to the team! We're ready for you to challenge the status quo!
The mission of a Syndigo Customer Success Executive (PIM/MDM) is to bridge the gap between our products and services and our customer needs, always looking for alternate ways to solve problems. Here at Syndigo, we push boundaries to create better business value for everyone!
HOW WE'LL BE WINNING TOGETHER DAY-TO-DAY

• Builds relationships with various customer and partner stakeholders, including executives at Director and/or CxO level to create champions and references
• Performs business reviews with customers and partners on a regular cadence, using data to identify and nurture opportunities for value growth with each customer
• Evolves and refines engagement model, working arrangement and RACI based on partner maturity and customer needs
• Leads customer workshops to help create a long-term vision and strategy for MDM/PIM across multiple industry verticals
• Responsible for NPS (Net Promoter Score) metrics for customers and partners
• Facilitates marketing activities like events, speaking engagements, references, testimonials, etc with customers and partners
• Manages renewals, negotiations and conflicts with excellent communication skills

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• PIM/MDM experience is highly preferred
• Ability to connect with customers and explain how their data is flowing
• Account Management and System integration expertise

LOCATION:

• USA Remote
• Office Locations in Chicago, Nashville, Austin, Brookfield + more!
• Collaborate with multi-location, multicultural, multi-skill and multi-disciplinary teams