Customer Success Enterprise Engineer at Zscaler

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Company Description
Traditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and in every market segmentation. Zscaler has been a leader in Gartner's MQ for 10 consecutive years and has helped shape the emerging SASE category (a true category creator). We are well positioned to dominate this massively growing cloud security market.
The Zscaler Sales Culture
Winning Technology and Products - We offer the best technology and products for the cloud first world. We pioneered cloud security and continue to grow our 70B + TAM by releasing new products every year.
Investing in People - A well-funded and world-class Sales Strategy and Enablement Team to help you succeed. Sales process, practical methods and training to help you ramp faster and close larger deals as companies accelerate their move to the cloud.
Supportive Leadership - An industry leading leadership team with strong values, off the chart business acumen that will help you succeed quickly, while providing mentorship and career growth.
Competitive; We Play to Win - We are playing in a rapidly growing TAM and huge market mega-shifts that leads directly to Zscaler; tracking a growth path similar to Salesforce, Workday, & ServiceNow.
Job Description
Position Title: Customer Success Enterprise Engineer (CSEE)
Are you looking for an opportunity where you can have a significant impact, surrounded by amazing people in a disruptive hyper growth business?
Zscaler is seeking high-energy, experienced professionals to drive solution adoption into its existing customer base by developing and delivering content for technical enablement of customers and internal Customer Success Managers.
Duties and responsibilities
  • The Customer Success Enterprise Engineer (CSEE) will work cross functionally with Product, Engineering and Support teams to build best practices for adopting Zscaler.
  • Develop reusable technical enablement content: best practice guides, demo videos, technical presentations, etc.
  • Provide "How to" technical enablement sessions to Zscaler customers through scalable webinar sessions and individual customer meetings focused on specific outcomes.
  • Deliver internal enablement to Customer Success Managers to help them drive technology adoption at scale through training and building adoption playbooks.
  • Present at Customer User Groups covering best practices for achieving goals, experiences and recommendations around ZS technology.
  • Identify trends in Customer Scorecard health data to identify gaps in technology adoption and help close those gaps by building a plan to action.

Qualifications
  • Experience in a customer facing, technical role
  • Ability to frame content and messaging for various audiences: technical, management, executive
  • Able to understand technology and translate to business implications
  • Strong written and verbal communication skills.
  • Strong Presentation, communication and meeting management skills
  • Preparedness - able to ensure that all areas are considered before engaging with customers
  • Consultative nature
  • Self-aware
  • Quick learner
  • Detail orientated
  • Self-Starter

Technical Expertise Required:
  • Good understanding of HTTP and TCP/IP
  • A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs
  • Network transformation technologies such as MPLS, SD-WAN or WAN Optimization
  • You will have a detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls
  • Good understanding of ITIL / Service Management / Release Pipeline
  • Vendor certification CISSP, CCIE, CCNP, JNCIE, MCSE a distinct advantage

Additional Information
All your information will be kept confidential according to EEO guidelines.
#LI-MS5
What You Can Expect From Us:
  • An environment where you will be working on cutting edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity

Why Zscaler?
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we'd love to talk to you about joining our award-winning team.
Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com .
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Technology we use

  • Engineering
  • Sales & Marketing
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An Insider's view of Zscaler

What are some social events your company does?

Here at Zscaler, we know how to have fun! Many of us participate in events ranging from celebrating cultural events, Intern Expos, Family Fun Day, International Women's day, to organizational off-sites.

We are able to find ways to celebrate anything from annual Employee Work Anniversaries to being recognized as a Great Place to Work company!

Valerie

Talent Ops Specialist

What kinds of technical challenges do you and your team face?

One challenge my team faces is staying ahead in the ever-changing tech landscape. We’re tackling this by building a library of widgets, or carefully designed, reusable pieces of code, so we can keep our tech stack dynamic. The goal is to be able to plug these widgets into any of our products, reducing redundancy and keeping things loosely coupled.

Bettina

Software Engineer

What are Zscaler Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within

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