About Viz.ai

Viz.ai was the first company to create AI-powered suspected stroke detection and triage. Viz.ai was honored with numerous awards, including being among Fast Company's Most Innovative Companies in 2019. Viz.ai is currently in more than 850 hospitals. Viz.ai has raised $150M year to date and is funded by top-tier Silicon Valley investors, including Scale Venture Partners, Insight Partners. Greenoaks, Kleiner Perkins, along with Threshold Ventures, CRV, and Google Ventures.

The Viz.ai Customer Success team is the ‘quarterback’ of the customer and is responsible for integrating the Viz technology into their health systems through training, workflow improvement and data analysis.  The team is also responsible for customer renewals, upsells and driving expansion.  

As we build and scale our Customer Success team, we are looking for an Analyst who will:

• Utilize reporting to proactively monitor customer health, identify areas of opportunity and collaborate with the CS Team to address 
• Build out weekly, monthly, and quarterly CS Reporting; establish benchmarks, identify trends and work with CSMs to address accordingly
• Collaborate cross functionally to build processes, new analyses and data collection to enable the team to work smarter
• Think of creative ways to increase velocity of CS team efforts by using data
• Play an active role in management of our Salesforce instance
• Work cross functionally with our Data Team to build and maintain reporting in Tableau and ensure data integrity 
• Support reporting requests from CS team members as well as our customers
• Bring new, creative ideas to the team ensure that all Viz.ai customers are delighted with our product
• Present data and lead training sessions for internal teams as well as our customers

You will love this job if:

• You like working in a fast paced startup environment with aggressive goals
• You are able to ‘zoom’ in and out of the business with attention to granular detail at times as well as the big picture
• You’re able to be successful in a role that, at times, may lack direction, precedent and resources
• You are passionate about working smart and using technology to optimize business processes
• You enjoy taking complex concepts and making them easy to understand
• You thrive working cross-functionally and have experience working with remote teams
• You like bringing technology to the market with the capability to positively impact patients' lives

Requirements:

• Undergraduate degree in math, finance, engineering, or other quantitative field
• 4+ years of experience in an analytical role (sales operations, quantitative analyst, consulting, strategy, etc.)
• Advanced analytical skills and expertise with Excel & PowerPoint required
• Demonstrable Proficiency with Tableau (or similar reporting tool) and Salesforce required                                 
• Excellent written and oral communication skills
• Team player with experience working cross-functionally

Viz.ai offers competitive benefits, including medical, dental, vision, 401k, generous vacation, and other great benefits to full-time employees.  

Viz.ai is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

As part of our commitment to health and safety, we require Viz.ai employees to be fully vaccinated before any in-person meetings unless you are exempt.

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