POSITION SUMMARY

The Customer Success Advisor is responsible for partnering with customers to define the vision, strategy, goals and assess strengths and vulnerabilities of existing operational processes and practices. The ideal candidate will lead strategic definition and design of scheduling and capacity management solutions. The CSA engages with assigned customers to track strategic goals, drive outcomes, and facilitate initiation of strategies and processes that support optimal use of the Scheduling and Capacity Management solutions. Overall, they will build and maintain customer satisfaction, drive incremental sales, expand customer reference status, and define short and long-term vision. The Customer Success Advisor will be a trusted advisor to our prospects and clients and use industry expertise along with consulting skills to solve their most critical business challenges.

JOB SPECIFICATIONS:

1. KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED:

• Minimum 10 years proven track record of successfully leading results-oriented healthcare initiatives, customer management, change management, or healthcare consulting experience is required.
• 5+ years clinical experience in a healthcare setting is preferred
• Minimum undergraduate clinical and or business degree, advanced degree preferred (i.e., MBA, MHA, MPH)
• Strong consulting, process improvement, communication, collaboration, and interpersonal skills
• Multi-customer management experience strongly preferred
• Strong working knowledge of hospital/nursing operations
• Strong analytical skills and attention to detail
• High level of motivation and a desire to work independently to achieve goals
• Relates well to prospects and/or customer
• Proficiency in the current regulatory environment as it relates to quality and reporting.
• Familiar with the governing bodies who oversee clinical healthcare operations on a national and international basis
• This position will require travel, estimated at 60%

2. SKILLS REQUIRED:

• Excellent verbal and written communication skills
• Ability to work with various stakeholder groups across an organization
• Skilled at assisting clients translate data into actionable information
• Ability to create and deliver client facing presentations, education, and training materials
• Executive presence and business acumen
• MS Office proficiency including advanced level Excel

3. ABILITIES REQUIRED:

• Passionate Advocate. Strengthens relationships and builds advocacy while delivering measurable results.
• Agile Solution Seeker. You're a problem solver who always can find the right answer even in times of fast-paced change.
• Insatiable Appetite to Learn. You're always learning, growing, questioning, and challenging "what's been done before."
• Meets commitments, works independently, handles change, sets personal standards, stays focused under pressure, tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development, holds themselves as well as other team members accountable for performance and results.
• Demonstrated ability to think broadly and see both the big picture and small-scale impacts of change
• Able to work independently and within team environment

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law