Jobs at HealthStream

Provide Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoot and diagnose issues, document verified problems for development teams, test new features, and collaborate cross-functionally to resolve customer concerns. The role emphasizes clear communication, customer advocacy, product knowledge, and identifying enhancement opportunities through customer feedback. Candidates need at least one year of technical help desk or support experience and must work a flexible weekday schedule covering 7 AM to 7 PM CST.

Owns strategy, roadmap, discovery, prioritization, and iterative delivery for products serving academic institutions and clinical education programs. Translates higher education administration and clinical placement needs into product requirements, user stories, releases, and measurable outcomes. Collaborates with design, development, QA, support, and academic customers; manages product metrics, risks, resources, and stakeholder alignment. Requires substantial health science higher education leadership experience, clinical or experiential education expertise, and familiarity with accreditation and software development practices.

Owns and evolves HealthStream’s User Groups and Innovation Council programs, including strategy, planning, participant recruitment, engagement, communications, events, measurement, and continuous improvement. Builds scalable processes, playbooks, and workflows; partners with marketing, customer success, executives, and cross-functional teams; analyzes feedback and engagement data; and identifies opportunities for new customer programs.

Provide Tier 1 phone, email, and chat support for HealthStream customers. Troubleshoot and diagnose technical issues, document defects for development teams, test new features, and recommend product enhancements using customer feedback and data. Build strong customer relationships, communicate solutions clearly, and collaborate cross-functionally to deliver a seamless customer experience.

Sells healthcare compliance e-learning courses and SaaS products to healthcare organizations and C-level executives. Responsibilities include prospecting, qualification, product demonstrations, consultative selling, negotiations, closing, account retention, renewals, upselling, territory planning, pipeline management, and competitive strategy. The role requires meeting sales quotas, building trusted stakeholder relationships, collaborating with account teams, maintaining product certification, and traveling 25%–40% for client meetings and conferences.

Sells healthcare SaaS, e-learning, and compliance courseware solutions to hospitals, health systems, universities, medical schools, and health plans. Manages the full consultative sales cycle, including prospecting, qualification, demonstrations, presentations, objection handling, negotiations, and closing. Builds executive relationships, analyzes account opportunities, develops territory plans, counters competitors, collaborates with account managers, and meets or exceeds sales quotas.

Own requirements, backlog prioritization, release scope, and delivery readiness across two concurrent healthcare software programs. Configure and manage multiple Azure DevOps boards, translate AI-generated prototypes into implementation-ready requirements, define acceptance criteria, and establish product ownership standards. Coordinate cross-team dependencies, regulatory and accessibility requirements, customer commitments, and release readiness. Use generative AI in daily product work, mentor future product owners, and drive governance and continuous improvement.

Manage multiple healthcare software implementation projects from planning through completion. Develop project plans, coordinate technical services, data transfers, installations, training, documentation, and stakeholder communications. Monitor contractual commitments, resolve issues, escalate delays, and maintain client relationships while ensuring successful software transitions.

Provides Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoots and diagnoses issues, documents defects for development teams, tests new features, communicates solutions clearly, and collaborates cross-functionally to improve the customer experience. The role requires technical support experience, strong communication and problem-solving skills, familiarity with Microsoft operating systems, Salesforce, and Microsoft Teams, and flexible weekday schedule coverage.

Provides consulting and subject-matter expertise for healthcare organizations using a SaaS platform to manage Peer Review and Professional Practice Evaluation processes. Designs and optimizes workflows, interprets accreditation and regulatory standards, develops privileging forms and quality metrics, validates clinical data, trains clients, supports implementations, and advises product teams. Requires extensive Peer Review/PPE experience, strong healthcare regulatory knowledge, client-facing skills, and the ability to manage multiple projects. Travel is approximately 30%.

Leads the customer engagement model for HealthStream’s SaaS solutions, driving adoption, satisfaction, retention, renewals, and growth. Develops customer health metrics, analyzes churn risk, creates cross-functional processes, supports executive customer relationships, identifies upsell opportunities, and mentors teams without direct reports. Partners with Sales, Onboarding, Training, Product, Development, Support, Customer Success leadership, and HR to improve customer outcomes and business performance.

Develop and maintain full-stack software products using .NET, C#, ASP.NET Core, web technologies, SQL, and AWS. Responsibilities include troubleshooting code, servers, and databases; debugging; participating in CI/CD deployments; collaborating with QA; documenting solutions; and supporting technical design. The role may lead small to medium projects under senior guidance and requires strong communication, security awareness, AI-assisted development, and hybrid work in Nashville three days weekly.

Drive adoption and market share for HealthStream’s clinical placement solutions among healthcare organizations and nursing schools. Manage the full consultative sales cycle, including prospecting, qualification, demonstrations, objection handling, negotiation, and closing. Expand existing accounts, build executive relationships, develop sales strategies, manage forecasting, achieve quota, and collaborate with legal, marketing, implementation, customer success, and account management teams.

Manages post-sale relationships for healthcare SaaS customers, driving product adoption, utilization, retention, renewals, and customer outcomes. The role analyzes usage data, develops onboarding and adoption strategies, documents engagements in Salesforce, gathers feedback, supports pre-sales discussions, maintains self-service resources, and collaborates with sales, product, implementation, and support teams. Travel of up to 20% is required.

Builds consultative relationships with healthcare customers to drive product adoption, utilization, satisfaction, retention, and growth. Analyzes customer data, coordinates onboarding and renewals, documents engagements in Salesforce, supports pre-sales, develops self-service resources, and collaborates with sales, product, implementation, and support teams. The role requires strong communication, customer advisory, analytical, presentation, and relationship-building skills, with travel up to 20%.

Owns the technical direction and architecture of enterprise integrations across a solution lane. Develops reusable integration patterns, governs API strategy, reviews designs for performance, security, cost, testability, and maintainability, and mentors engineers. The role coordinates multiple teams, troubleshoots operational issues, guides healthcare interoperability initiatives, collaborates with vendors and customers, maintains technical documentation, and champions cloud, DevOps, and AI productivity practices.

Deliver virtual and onsite software training for customers and employees across the customer journey. Design learner-centered materials using adult learning principles, update content for product changes, track training activity and feedback, and collaborate with Sales, Implementations, and Customer Success. Support product demonstrations, maintain training records, and assist with onboarding other training team members. Travel ranges from 25% to 60%, including overnight stays.

Supports Digital Network Development sales by processing academic customer orders and setup forms, managing the Academic Case Queue, assisting coordinators with user guidance, and identifying qualified sales opportunities. Coordinates with sales, marketing, product management, business development, and account management on webinars, demos, product updates, and customer initiatives. Maintains security compliance while delivering organized, responsive customer support and project coordination.

Design, develop, and maintain HealthStream software products. Troubleshoot defects, trace issues to source code, participate in deployments and CI/CD, collaborate with QA and shared services, provide solution design and architectural guidance, mentor peers and contractors, and use Java/Spring Boot (and PHP as needed) with relational databases and modern developer tooling.

Enterprise sales role selling HealthStream Career Network solutions (initially myCNAjobs). Responsible for new logo acquisition and managing an enterprise book of business, consultative selling, demos, negotiation, renewals, upsells, cross-sells, forecasting, and collaborating with internal teams to drive customer value and quota attainment. Requires maintaining product certification and building executive-level relationships. Travel ~10-20%.