Jobs at HealthStream

The Product Designer creates usable, viable, and feasible designs for data-rich healthcare software. Responsibilities include user research, mockups, prototypes, workflow diagrams, usability improvements, design-system contributions, AI-assisted design workflows, stakeholder communication, and collaboration with engineering and QA teams to ensure UX specifications are implemented.

Design, develop, and maintain HealthStream software products. Troubleshoot defects, trace issues to source code, participate in deployments and CI/CD, collaborate with QA and shared services, provide solution design and architectural guidance, mentor peers and contractors, and use Java/Spring Boot (and PHP as needed) with relational databases and modern developer tooling.

Design, develop, and maintain HealthStream software products. Troubleshoot defects, trace issues to source code, participate in deployments, collaborate with QA, engage shared services, provide solution design and architectural guidance, mentor others, and leverage AI tooling to improve quality and productivity.

Own customer onboarding workstreams for HealthStream’s credentialing solutions. Develop deployment plans, guide clients on best-practice configuration, analyze business processes, lead customer meetings, and support successful go-live and ongoing optimization. Evaluate implementation needs during sales conversations, maintain project records in Salesforce, resolve onboarding issues with internal teams, and provide client feedback to improve products and content. Manage multiple client relationships and projects while traveling up to 20% of the time.

Own escalated Tier 2 customer support cases through resolution, advocating for customers and coordinating with internal teams and vendor partners. Responsibilities include documenting interactions and resolutions in Salesforce or other customer databases, communicating progress, escalating issues, participating in cross-functional product discussions, identifying support improvements, and maintaining product and technical knowledge through ongoing training.

Manage multiple healthcare software implementation projects from planning through deployment. Responsibilities include developing project plans and scopes, coordinating technical services, data transfers, installations, training, documentation, client communications, issue escalation, resource management, and budget and timeline performance. The role also analyzes and maps data, supports data integrity and normalization, mentors implementation staff, and helps formalize implementation procedures.

Design and govern the OneApp microfrontend platform (Module Federation). Mentor engineers, review and approve solution designs, ensure alignment with technical strategy, champion AI productivity tooling, troubleshoot operational issues, and communicate architectural decisions across teams to ensure performance, security, and maintainability.

Outbound Business Development Representative responsible for generating, qualifying, and nurturing leads via phone and email, demonstrating solutions, building relationships across stakeholder levels, and scheduling discovery calls. Collaborates with sales, marketing, and product teams, tracks opportunities in CRM, and develops product and market knowledge to prepare for a full sales role while meeting lead and discovery call targets.

Sell HealthStream's revenue cycle education and training solutions through consultative, team-based selling. Own full sales cycle: prospecting, demos, value/ROI positioning, objection handling, negotiation, and closing. Build executive relationships, execute annual business plans, meet quota, and achieve product certification. Collaborate with account managers and target competitors to retain and expand market share.

Quota-carrying strategic seller responsible for new business revenue in payer market. Manage full enterprise SaaS sales cycles, build pipeline, engage C-suite and operational stakeholders, develop ROI business cases, respond to RFPs, represent the company at industry events, and collaborate with product, solutions, and success teams to ensure onboarding and scale payer-focused offerings.

Lead and manage multiple concurrent HealthStream software implementations: develop project plans, coordinate technical services and data migration, train clients, maintain documentation, escalate issues, mentor implementation staff, and ensure projects meet timeline and contractual obligations.

Enterprise sales role selling HealthStream Career Network solutions (initially myCNAjobs). Responsible for new logo acquisition and managing an enterprise book of business, consultative selling, demos, negotiation, renewals, upsells, cross-sells, forecasting, and collaborating with internal teams to drive customer value and quota attainment. Requires maintaining product certification and building executive-level relationships. Travel ~10-20%.

Drive territory sales for Scheduling & Capacity Management solutions: prospect, qualify, demo, propose, respond to RFPs, negotiate contracts, close deals, manage pipeline and territory plans, mentor teammates, and collaborate cross-functionally to ensure successful client transitions and adoption.

Sell HealthStream Learning & Performance solutions within a territory to meet quota. Manage full sales cycle: prospecting, demos, proposals, RFP support, contract negotiation/closure, pipeline and territory planning, and client transition to implementation. Build executive relationships, develop ROI/business cases, collaborate cross-functionally, and continuously develop product and industry expertise.

Sell and grow HealthStream's Career Network solutions to SMB accounts by prospecting new logos and managing an existing book of business. Use consultative selling to drive renewals, upsells, cross-sells, demos, negotiations, and quota attainment. Build trusted advisor relationships, collaborate with internal teams on account strategy, and achieve revenue targets while maintaining product certification and adherence to security policies.

Responsible for new sales of HealthStream Competency solutions through consultative clinical selling. Own full sales cycle—prospecting, demos, objection handling, negotiation, and close—while collaborating with Account Managers, creating business plans, achieving product certification, and meeting quota. Requires stakeholder engagement at executive levels and travel (~252030%40%).

Lead enterprise sales for MedTech and digital sponsorship solutions, owning full sales cycle from prospecting to close. Build executive relationships, develop proposals and campaign strategies, negotiate contracts, manage CRM pipeline, deliver performance reporting, and achieve revenue targets while collaborating cross-functionally.

Lead strategy and administration for HealthStream's benefits programs including medical, retirement (401k), wellness, leave, and voluntary plans. Manage self-funded plan performance, vendor relationships, compliance (ERISA/HIPAA/ACA), claims analytics, enrollment, open enrollment, communications, and continuous improvement to control costs and enhance employee experience.

Hybrid SMB Solution Executive responsible for new enterprise sales and managing an existing SMB book for Career Network products (initially myCNAjobs). Duties include prospecting, consultative demos, negotiations, renewals, upsells, cross-sells, account strategy, and quota attainment. Collaborates with internal teams, maintains product certification, and travels 5-10% for conferences.

Lead technical strategy and development for the CME product portfolio, manage and mentor development teams, drive platform consolidation and legacy modernization toward HealthStream standards, ensure quality CI/CD/DevSecOps practices, coordinate deployments and incident response, collaborate with product, QA, and stakeholders, and manage vendors and offshore resources.