Jobs at HealthStream

Own requirements, backlog prioritization, release scope, and delivery readiness across two concurrent healthcare software programs. Configure and manage multiple Azure DevOps boards, translate AI-generated prototypes into implementation-ready requirements, define acceptance criteria, and establish product ownership standards. Coordinate cross-team dependencies, regulatory and accessibility requirements, customer commitments, and release readiness. Use generative AI in daily product work, mentor future product owners, and drive governance and continuous improvement.

Generates, develops, and qualifies inbound and outbound leads through cold calling, email, campaigns, trade shows, and website inquiries. The representative gathers lead information, schedules product demonstrations, supports healthcare account campaigns, maintains accurate forecasts, and hands qualified opportunities to sales. Success requires strong communication, relationship-building, presentation, customer service, organization, professionalism, and quota-focused teamwork. The role involves extensive computer and phone use and up to 5% travel.

Manage multiple healthcare software implementation projects from planning through completion. Develop project plans, coordinate technical services, data transfers, installations, training, documentation, and stakeholder communications. Monitor contractual commitments, resolve issues, escalate delays, and maintain client relationships while ensuring successful software transitions.

Provides Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoots and diagnoses issues, documents defects for development teams, tests new features, communicates solutions clearly, and collaborates cross-functionally to improve the customer experience. The role requires technical support experience, strong communication and problem-solving skills, familiarity with Microsoft operating systems, Salesforce, and Microsoft Teams, and flexible weekday schedule coverage.

Provides consulting and subject-matter expertise for healthcare organizations using a SaaS platform to manage Peer Review and Professional Practice Evaluation processes. Designs and optimizes workflows, interprets accreditation and regulatory standards, develops privileging forms and quality metrics, validates clinical data, trains clients, supports implementations, and advises product teams. Requires extensive Peer Review/PPE experience, strong healthcare regulatory knowledge, client-facing skills, and the ability to manage multiple projects. Travel is approximately 30%.

Leads the customer engagement model for HealthStream’s SaaS solutions, driving adoption, satisfaction, retention, renewals, and growth. Develops customer health metrics, analyzes churn risk, creates cross-functional processes, supports executive customer relationships, identifies upsell opportunities, and mentors teams without direct reports. Partners with Sales, Onboarding, Training, Product, Development, Support, Customer Success leadership, and HR to improve customer outcomes and business performance.

Develop and maintain full-stack software products using .NET, C#, ASP.NET Core, web technologies, SQL, and AWS. Responsibilities include troubleshooting code, servers, and databases; debugging; participating in CI/CD deployments; collaborating with QA; documenting solutions; and supporting technical design. The role may lead small to medium projects under senior guidance and requires strong communication, security awareness, AI-assisted development, and hybrid work in Nashville three days weekly.

Drive adoption and market share for HealthStream’s clinical placement solutions among healthcare organizations and nursing schools. Manage the full consultative sales cycle, including prospecting, qualification, demonstrations, objection handling, negotiation, and closing. Expand existing accounts, build executive relationships, develop sales strategies, manage forecasting, achieve quota, and collaborate with legal, marketing, implementation, customer success, and account management teams.

Provides Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoots and diagnoses issues, documents verified defects for development teams, tests product releases, collaborates cross-functionally, and recommends product enhancements based on customer feedback. Builds strong customer relationships while delivering clear, timely resolutions and maintaining security procedures.

Provides Tier 1 phone, email, and chat support for HealthStream customers. Troubleshoots and diagnoses technical issues, documents defects, collaborates with internal teams, tests product releases, and recommends product improvements based on customer feedback. The role emphasizes clear communication, customer advocacy, issue ownership, and delivering a seamless support experience.

Provide Tier 1 phone, email, and chat support for healthcare software customers. Diagnose and troubleshoot technical issues, document and verify defects, collaborate with internal teams, test product releases, and recommend enhancements based on customer feedback. The role requires clear communication, customer advocacy, problem-solving, and familiarity with Microsoft operating systems, Salesforce, Microsoft Teams, and basic SQL. Schedule coverage is Monday through Friday between 7 AM and 7 PM CST.

Leads consultative sales of healthcare revenue cycle education and training solutions. Responsibilities include prospecting, qualification, product demonstrations, value positioning, objection handling, negotiations, forecasting, account strategy, competitive displacement, quota attainment, and collaboration with Account Managers. The role develops executive stakeholder relationships, analyzes market opportunities, and travels approximately 25%.

Provides Tier 1 phone, email, and chat support for HealthStream customers. Troubleshoots and diagnoses product issues, documents defects, collaborates with internal teams, tests new features, and recommends product enhancements using customer feedback and data. Builds strong customer relationships while delivering clear, empathetic, and timely resolutions.

Provides Tier 1 phone, email, and chat support for HealthStream products. Troubleshoots and diagnoses customer issues, documents defects, tests releases, collaborates with internal teams, and recommends product enhancements using customer feedback and data. Builds strong customer relationships while delivering clear, professional resolutions and supporting a seamless customer experience.

Owns end-to-end integration workstreams across concurrent healthcare software implementations, from requirements gathering and interface design through deployment, go-live, and stabilization. The role manages timelines, risks, dependencies, documentation, testing, data integrity, and stakeholder communications. It supports HL7, API, XML, and flat-file integrations; troubleshoots interface issues; coordinates cross-functional teams and clients; and presents integration information in meetings, webinars, and conferences. Travel to client sites may be required.

Manages post-sale relationships for healthcare SaaS customers, driving product adoption, utilization, retention, renewals, and customer outcomes. The role analyzes usage data, develops onboarding and adoption strategies, documents engagements in Salesforce, gathers feedback, supports pre-sales discussions, maintains self-service resources, and collaborates with sales, product, implementation, and support teams. Travel of up to 20% is required.

Builds consultative relationships with healthcare customers to drive product adoption, utilization, satisfaction, retention, and growth. Analyzes customer data, coordinates onboarding and renewals, documents engagements in Salesforce, supports pre-sales, develops self-service resources, and collaborates with sales, product, implementation, and support teams. The role requires strong communication, customer advisory, analytical, presentation, and relationship-building skills, with travel up to 20%.

Owns the technical direction and architecture of enterprise integrations across a solution lane. Develops reusable integration patterns, governs API strategy, reviews designs for performance, security, cost, testability, and maintainability, and mentors engineers. The role coordinates multiple teams, troubleshoots operational issues, guides healthcare interoperability initiatives, collaborates with vendors and customers, maintains technical documentation, and champions cloud, DevOps, and AI productivity practices.

Owns the strategy, roadmap, execution, growth, and lifecycle of one or more SaaS products. Conducts customer discovery, analyzes market data, prioritizes backlogs, tracks product metrics, leads launches, and aligns engineering, design, sales, marketing, and customer success teams. The role also manages customer and strategic partner relationships, supports contract negotiations, and drives product adoption and revenue outcomes.

Designs, develops, and maintains automated testing suites for HealthStream products. Collaborates with QA leaders, developers, lane leads, and product owners to refine requirements, create test cases, execute manual and automated tests, and improve testing strategies. Responsibilities include supporting CI/CD practices, interpreting monitoring metrics, alerts, and logs, advocating for customer experience, and using AI tools to enhance quality and productivity.