Jobs at HealthStream

Lead product vision and strategy for a resuscitation product portfolio. Drive roadmap, launches, and cross-functional coordination across development, marketing, sales, and partners. Use customer research and data to meet revenue and satisfaction goals, negotiate partnerships, and oversee multiple development teams through agile planning and delivery.

Manage end-to-end digital production for virtual and hybrid user group sessions and webinars. Handle platform setup, speaker coordination, rehearsals, live execution, AV quality, integrations, and post-event reporting. Analyze engagement data to inform content and format improvements, coordinate cross-functionally with Product Marketing, Community, and Customer Success, and maintain a high-quality, on-brand attendee experience.

Own go-to-market strategy, messaging, and execution for post-acute and community care markets. Conduct market research, build persona-specific positioning, enable sales with targeted collateral, manage budget and campaign performance, and leverage AI and analytics to drive pipeline growth. Collaborate cross-functionally and represent post-acute priorities across product, sales, and leadership.

Provide phone, email, and chat technical support for HealthStream products; troubleshoot and diagnose issues; document and escalate defects to development; participate in testing releases; collaborate cross-functionally to improve customer experience; suggest product enhancements; adhere to security policies and work a flexible 8-hour shift covering 7 AM–7 PM CST.

Own and resolve escalated customer support cases for HealthStream products, document interactions in Salesforce, collaborate with cross-functional teams and vendors, communicate resolutions to customers, and pursue ongoing product and technical training. Adhere to security policies and travel up to 15% for customer or company needs.

Drive territory sales for Scheduling & Capacity Management solutions: prospect, qualify, demo, propose, respond to RFPs, negotiate contracts, close deals, manage pipeline and territory plans, mentor teammates, and collaborate cross-functionally to ensure successful client transitions and adoption.

Sell and grow HealthStream's Career Network solutions to SMB accounts by prospecting new logos and managing an existing book of business. Use consultative selling to drive renewals, upsells, cross-sells, demos, negotiations, and quota attainment. Build trusted advisor relationships, collaborate with internal teams on account strategy, and achieve revenue targets while maintaining product certification and adherence to security policies.

Lead enterprise sales for MedTech and digital sponsorship solutions, owning full sales cycle from prospecting to close. Build executive relationships, develop proposals and campaign strategies, negotiate contracts, manage CRM pipeline, deliver performance reporting, and achieve revenue targets while collaborating cross-functionally.

Hybrid SMB Solution Executive responsible for new enterprise sales and managing an existing SMB book for Career Network products (initially myCNAjobs). Duties include prospecting, consultative demos, negotiations, renewals, upsells, cross-sells, account strategy, and quota attainment. Collaborates with internal teams, maintains product certification, and travels 5-10% for conferences.

Provide phone, email, and chat Tier 1 support for HealthStream products: troubleshoot and diagnose issues, document and escalate defects to development, participate in testing, collaborate cross-functionally, and recommend product improvements while delivering empathetic, professional customer service.

Responsible for new sales of HealthStream Competency solutions through consultative clinical selling. Own full sales cycle—prospecting, demos, objection handling, negotiation, and close—while collaborating with Account Managers, creating business plans, achieving product certification, and meeting quota. Requires stakeholder engagement at executive levels and travel (~252030%40%).

Build consultative relationships to drive adoption and retention of HealthStream SaaS solutions. Analyze usage data, intervene to improve adoption, document activity in Salesforce, develop onboarding and renewal strategies, collaborate with sales, product, and implementation teams, create customer-facing materials, support pre-sales, and travel up to 20% as needed.

Provide subject-matter expertise in credentialing and enrollment solutions, lead client consulting engagements and implementations, develop best-practice tools and content (blogs, webinars, white papers), collaborate with product and development, present at conferences, and support internal knowledge development. Role requires client relationship management, managing multiple projects, and up to 50% travel.

Sell HealthStream Learning & Performance solutions within a territory to meet quota. Manage full sales cycle: prospecting, demos, proposals, RFP support, contract negotiation/closure, pipeline and territory planning, and client transition to implementation. Build executive relationships, develop ROI/business cases, collaborate cross-functionally, and continuously develop product and industry expertise.

Sell HealthStreams compliance courseware and SaaS solutions to hospitals and health systems. Own full sales cycle: prospecting, demos, presentations, negotiations, and closing. Build stakeholder relationships, meet quota, drive adoption, represent the company at meetings/conferences, and travel to client sites as needed.

Manage customer relationships to drive adoption, utilization, retention, and growth of HealthStream solutions. Analyze usage data, coordinate onboarding and renewals, document activity in Salesforce, collaborate cross-functionally, create customer-facing resources, and support community self-service. Travel up to 20%.

Enterprise sales role selling HealthStream Career Network solutions (initially myCNAjobs). Responsible for new logo acquisition and managing an enterprise book of business, consultative selling, demos, negotiation, renewals, upsells, cross-sells, forecasting, and collaborating with internal teams to drive customer value and quota attainment. Requires maintaining product certification and building executive-level relationships. Travel ~10-20%.

Hybrid enterprise sales role responsible for new logo acquisition and managing an assigned book of enterprise accounts for HealthStream Career Networks (initially myCNAjobs). Drive renewals, upsells, cross-sells, and account growth through consultative selling, demos, negotiation, and strategic account planning while maintaining product certification and adhering to company security policies.

Lead strategy and administration for HealthStream's benefits programs including medical, retirement (401k), wellness, leave, and voluntary plans. Manage self-funded plan performance, vendor relationships, compliance (ERISA/HIPAA/ACA), claims analytics, enrollment, open enrollment, communications, and continuous improvement to control costs and enhance employee experience.

Own and grow the Intelligence Infrastructure: aggregate disparate datasets into a centralized Source of Truth, define data schemas and validation rules for AI agents, optimize cloud pipelines, work cross-functionally with engineering, data teams, and partners, and manage data partnerships and contracts to ensure scalable, high-fidelity data for automated workflows.