Jobs at HealthStream

Design and govern HealthStream's competency-based knowledge system: define taxonomies/ontologies, integrate LLMs, RAG, semantic search and NLP pipelines, enforce metadata and data-quality standards, build API-driven knowledge services, create ingestion/indexing tooling, evaluate AI technologies, and partner with product, clinical, and engineering teams to measure and maintain knowledge accuracy and coverage.

Generate and qualify outbound leads via phone, email, and campaigns to set discovery calls. Collaborate with sales, marketing, and product teams, demonstrate solutions, build value propositions/ROI, and contribute best practices while developing healthcare product knowledge and sales skills.

Drive territory sales for Scheduling & Capacity Management solutions: prospect, qualify, demo, propose, respond to RFPs, negotiate contracts, close deals, manage pipeline and territory plans, mentor teammates, and collaborate cross-functionally to ensure successful client transitions and adoption.

Provide phone, email, and chat technical support for HealthStream products; troubleshoot and diagnose issues; document and escalate defects; participate in testing releases; collaborate cross-functionally to improve customer experience and recommend product enhancements.

Sell and grow HealthStream's Career Network solutions to SMB accounts by prospecting new logos and managing an existing book of business. Use consultative selling to drive renewals, upsells, cross-sells, demos, negotiations, and quota attainment. Build trusted advisor relationships, collaborate with internal teams on account strategy, and achieve revenue targets while maintaining product certification and adherence to security policies.

Lead enterprise sales for MedTech and digital sponsorship solutions, owning full sales cycle from prospecting to close. Build executive relationships, develop proposals and campaign strategies, negotiate contracts, manage CRM pipeline, deliver performance reporting, and achieve revenue targets while collaborating cross-functionally.

Hybrid SMB Solution Executive responsible for new enterprise sales and managing an existing SMB book for Career Network products (initially myCNAjobs). Duties include prospecting, consultative demos, negotiations, renewals, upsells, cross-sells, account strategy, and quota attainment. Collaborates with internal teams, maintains product certification, and travels 5-10% for conferences.

Provide phone, email, and chat Tier 1 support for HealthStream products: troubleshoot and diagnose issues, document and escalate defects to development, participate in testing, collaborate cross-functionally, and recommend product improvements while delivering empathetic, professional customer service.

Coordinate provider application and primary source verification using the CVO credentialing platform. Manage application completeness, verifications, expirables (licenses, board certification, DEA, malpractice), ongoing monitoring, billing support, database updates, and client/provider communications. Maintain data integrity, follow policies, and support operational projects while ensuring quality customer service.

Generate and qualify outbound leads via phone and email, schedule discovery calls, present value propositions and demos, collaborate with sales/marketing/product teams, and build customer relationships to drive pipeline growth. Position prepares candidate for a sales career; based in Nashville (relocation required).

Responsible for new sales of HealthStream Competency solutions through consultative clinical selling. Own full sales cycle—prospecting, demos, objection handling, negotiation, and close—while collaborating with Account Managers, creating business plans, achieving product certification, and meeting quota. Requires stakeholder engagement at executive levels and travel (~252030%40%).

Build consultative relationships to drive adoption and retention of HealthStream SaaS solutions. Analyze usage data, intervene to improve adoption, document activity in Salesforce, develop onboarding and renewal strategies, collaborate with sales, product, and implementation teams, create customer-facing materials, support pre-sales, and travel up to 20% as needed.

Provide subject-matter expertise in credentialing and enrollment solutions, lead client consulting engagements and implementations, develop best-practice tools and content (blogs, webinars, white papers), collaborate with product and development, present at conferences, and support internal knowledge development. Role requires client relationship management, managing multiple projects, and up to 50% travel.

Drive strategy, roadmap, and execution for one or more SaaS products. Conduct continuous customer discovery and data-driven prioritization, manage product lifecycle from ideation to launch and sunset, define and track key metrics, lead go-to-market activities, and align cross-functional teams while building customer and partner relationships. Hybrid role with ~10-15% travel.

Design, develop, and maintain automated tests for APIs, services, and UIs; execute functional, regression, and end-to-end testing; integrate test suites into CI/CD pipelines; analyze failures, logs, and metrics; and collaborate with engineering and product teams to embed quality throughout the SDLC.

Sell HealthStream Learning & Performance solutions within a territory to meet quota. Manage full sales cycle: prospecting, demos, proposals, RFP support, contract negotiation/closure, pipeline and territory planning, and client transition to implementation. Build executive relationships, develop ROI/business cases, collaborate cross-functionally, and continuously develop product and industry expertise.

Sell HealthStreams compliance courseware and SaaS solutions to hospitals and health systems. Own full sales cycle: prospecting, demos, presentations, negotiations, and closing. Build stakeholder relationships, meet quota, drive adoption, represent the company at meetings/conferences, and travel to client sites as needed.

Manage customer relationships to drive adoption, utilization, retention, and growth of HealthStream solutions. Analyze usage data, coordinate onboarding and renewals, document activity in Salesforce, collaborate cross-functionally, create customer-facing resources, and support community self-service. Travel up to 20%.

Enterprise sales role selling HealthStream Career Network solutions (initially myCNAjobs). Responsible for new logo acquisition and managing an enterprise book of business, consultative selling, demos, negotiation, renewals, upsells, cross-sells, forecasting, and collaborating with internal teams to drive customer value and quota attainment. Requires maintaining product certification and building executive-level relationships. Travel ~10-20%.

Hybrid enterprise sales role responsible for new logo acquisition and managing an assigned book of enterprise accounts for HealthStream Career Networks (initially myCNAjobs). Drive renewals, upsells, cross-sells, and account growth through consultative selling, demos, negotiation, and strategic account planning while maintaining product certification and adhering to company security policies.