Jobs at HealthStream

Owns end-to-end integration workstreams across concurrent healthcare software implementations, from requirements gathering and interface design through deployment, go-live, and stabilization. The role manages timelines, risks, dependencies, documentation, testing, data integrity, and stakeholder communications. It supports HL7, API, XML, and flat-file integrations; troubleshoots interface issues; coordinates cross-functional teams and clients; and presents integration information in meetings, webinars, and conferences. Travel to client sites may be required.

Manages post-sale relationships for healthcare SaaS customers, driving product adoption, utilization, retention, renewals, and customer outcomes. The role analyzes usage data, develops onboarding and adoption strategies, documents engagements in Salesforce, gathers feedback, supports pre-sales discussions, maintains self-service resources, and collaborates with sales, product, implementation, and support teams. Travel of up to 20% is required.

Builds consultative relationships with healthcare customers to drive product adoption, utilization, satisfaction, retention, and growth. Analyzes customer data, coordinates onboarding and renewals, documents engagements in Salesforce, supports pre-sales, develops self-service resources, and collaborates with sales, product, implementation, and support teams. The role requires strong communication, customer advisory, analytical, presentation, and relationship-building skills, with travel up to 20%.

Owns the technical direction and architecture of enterprise integrations across a solution lane. Develops reusable integration patterns, governs API strategy, reviews designs for performance, security, cost, testability, and maintainability, and mentors engineers. The role coordinates multiple teams, troubleshoots operational issues, guides healthcare interoperability initiatives, collaborates with vendors and customers, maintains technical documentation, and champions cloud, DevOps, and AI productivity practices.

Owns the strategy, roadmap, execution, growth, and lifecycle of one or more SaaS products. Conducts customer discovery, analyzes market data, prioritizes backlogs, tracks product metrics, leads launches, and aligns engineering, design, sales, marketing, and customer success teams. The role also manages customer and strategic partner relationships, supports contract negotiations, and drives product adoption and revenue outcomes.

Designs, develops, and maintains automated testing suites for HealthStream products. Collaborates with QA leaders, developers, lane leads, and product owners to refine requirements, create test cases, execute manual and automated tests, and improve testing strategies. Responsibilities include supporting CI/CD practices, interpreting monitoring metrics, alerts, and logs, advocating for customer experience, and using AI tools to enhance quality and productivity.

Develop and maintain HealthStream software products while collaborating with senior engineers and technical specialists. Responsibilities include refining requirements, designing features, estimating development effort, writing quality code and unit tests, troubleshooting code, server configuration, and databases, and supporting CI/CD deployments. The role requires foundational software development, SQL, relational database, debugging, source control, and AI tooling skills, with preferred experience in C#, .NET, Entity Framework Core, AWS, and infrastructure-as-code.

Provides enterprise IT support for employees and contractors, including account provisioning, access management, hardware deployment, device setup, troubleshooting, and business application support. The role handles onboarding and offboarding, maintains technical documentation, tracks service metrics, researches support technologies, collaborates with the MIS team, and participates in a rotating seven-day on-call schedule.

Provides Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoots and diagnoses technical issues, documents defects for development teams, tests features and releases, collaborates cross-functionally, and recommends product improvements based on customer feedback. The role emphasizes clear communication, customer advocacy, issue ownership, and a seamless customer experience.

Deliver virtual and onsite software training for customers and employees across the customer journey. Design learner-centered materials using adult learning principles, update content for product changes, track training activity and feedback, and collaborate with Sales, Implementations, and Customer Success. Support product demonstrations, maintain training records, and assist with onboarding other training team members. Travel ranges from 25% to 60%, including overnight stays.

Delivers virtual and onsite software training to HealthStream customers and employees. Designs learner-centered training using adult learning principles, develops and maintains materials, tracks engagement and feedback, and improves programs based on product updates and learner needs. Collaborates with Sales, Implementations, Customer Success, and other teams, supports product demonstrations, documents training activities, and helps onboard training team members.

Manages and grows small and mid-market healthcare accounts by selling HealthStream’s product suite, expanding solution adoption, qualifying and closing opportunities, leading RFP responses, negotiating contracts, and managing territory pipelines in CRM. Builds executive and client relationships, presents solutions, develops business cases, coordinates implementations, handles escalations, and collaborates cross-functionally with Marketing, Product, and Project teams.

Supports Digital Network Development sales by processing academic customer orders and setup forms, managing the Academic Case Queue, assisting coordinators with user guidance, and identifying qualified sales opportunities. Coordinates with sales, marketing, product management, business development, and account management on webinars, demos, product updates, and customer initiatives. Maintains security compliance while delivering organized, responsive customer support and project coordination.

The Product Designer creates usable, viable, and feasible designs for data-rich healthcare software. Responsibilities include user research, mockups, prototypes, workflow diagrams, usability improvements, design-system contributions, AI-assisted design workflows, stakeholder communication, and collaboration with engineering and QA teams to ensure UX specifications are implemented.

Design, develop, and maintain HealthStream software products. Troubleshoot defects, trace issues to source code, participate in deployments and CI/CD, collaborate with QA and shared services, provide solution design and architectural guidance, mentor peers and contractors, and use Java/Spring Boot (and PHP as needed) with relational databases and modern developer tooling.

Design, develop, and maintain HealthStream software products. Troubleshoot defects, trace issues to source code, participate in deployments, collaborate with QA, engage shared services, provide solution design and architectural guidance, mentor others, and leverage AI tooling to improve quality and productivity.

Own customer onboarding workstreams for HealthStream’s credentialing solutions. Develop deployment plans, guide clients on best-practice configuration, analyze business processes, lead customer meetings, and support successful go-live and ongoing optimization. Evaluate implementation needs during sales conversations, maintain project records in Salesforce, resolve onboarding issues with internal teams, and provide client feedback to improve products and content. Manage multiple client relationships and projects while traveling up to 20% of the time.

Own escalated Tier 2 customer support cases through resolution, advocating for customers and coordinating with internal teams and vendor partners. Responsibilities include documenting interactions and resolutions in Salesforce or other customer databases, communicating progress, escalating issues, participating in cross-functional product discussions, identifying support improvements, and maintaining product and technical knowledge through ongoing training.

Manage multiple healthcare software implementation projects from planning through deployment. Responsibilities include developing project plans and scopes, coordinating technical services, data transfers, installations, training, documentation, client communications, issue escalation, resource management, and budget and timeline performance. The role also analyzes and maps data, supports data integrity and normalization, mentors implementation staff, and helps formalize implementation procedures.

Design and govern the OneApp microfrontend platform (Module Federation). Mentor engineers, review and approve solution designs, ensure alignment with technical strategy, champion AI productivity tooling, troubleshoot operational issues, and communicate architectural decisions across teams to ensure performance, security, and maintainability.