Jobs at HealthStream

Coordinate provider application and primary source verification using a CVO credentialing platform. Manage application completeness, expirables (licenses, board certification, DEA, malpractice), ongoing sanctions monitoring, billing support, and database updates. Communicate with providers, clients, and primary sources to resolve discrepancies, follow credentialing policies, and contribute to team projects and process improvements.

Provide phone, email, and chat technical support for HealthStream products; troubleshoot and diagnose issues, document findings for development, participate in testing releases, collaborate cross-functionally, and recommend product improvements while maintaining security and excellent customer relationships.

Lead strategy, roadmap, and lifecycle for one or more products; drive revenue, customer satisfaction, and launches; collaborate across development, sales, client success and partners; use customer research and data to prioritize features; manage grooming and sprint planning; negotiate and manage partner relationships; ensure integrated, cross-product offerings and internal alignment.

Lead QA efforts across the software development lifecycle by designing and executing automated and performance tests, implementing QA strategies, mentoring team members, evaluating tools, enforcing policies, and collaborating with development to ensure software meets organizational and end-user requirements.

Manage end-to-end digital production for virtual and hybrid user group sessions and webinars. Handle platform setup, speaker coordination, rehearsals, live execution, AV quality, integrations, and post-event reporting. Analyze engagement data to inform content and format improvements, coordinate cross-functionally with Product Marketing, Community, and Customer Success, and maintain a high-quality, on-brand attendee experience.

Design, develop, and maintain HealthStream software products. Troubleshoot defects, trace issues to source code, participate in deployments and CI/CD, collaborate with QA and shared services, provide solution design and architectural guidance, mentor peers and contractors, and use Java/Spring Boot (and PHP as needed) with relational databases and modern developer tooling.

Design, develop, and maintain HealthStream software products. Troubleshoot defects, trace issues to source code, participate in deployments, collaborate with QA, engage shared services, provide solution design and architectural guidance, mentor others, and leverage AI tooling to improve quality and productivity.

Outbound Business Development Representative responsible for generating, qualifying, and nurturing leads via phone and email, demonstrating solutions, building relationships across stakeholder levels, and scheduling discovery calls. Collaborates with sales, marketing, and product teams, tracks opportunities in CRM, and develops product and market knowledge to prepare for a full sales role while meeting lead and discovery call targets.

Design and govern the OneApp microfrontend platform (Module Federation). Mentor engineers, review and approve solution designs, ensure alignment with technical strategy, champion AI productivity tooling, troubleshoot operational issues, and communicate architectural decisions across teams to ensure performance, security, and maintainability.

Own go-to-market strategy, messaging, and execution for post-acute and community care markets. Conduct market research, build persona-specific positioning, enable sales with targeted collateral, manage budget and campaign performance, and leverage AI and analytics to drive pipeline growth. Collaborate cross-functionally and represent post-acute priorities across product, sales, and leadership.

Sell HealthStream's revenue cycle education and training solutions through consultative, team-based selling. Own full sales cycle: prospecting, demos, value/ROI positioning, objection handling, negotiation, and closing. Build executive relationships, execute annual business plans, meet quota, and achieve product certification. Collaborate with account managers and target competitors to retain and expand market share.

Provide Tier 2 phone and email support for CredentialStream and legacy platforms, triage escalations from Tier 1, troubleshoot advanced issues, participate in testing, escalate systemic issues, meet case closure/aging/auditing quotas, and support departmental goals while following security policies.

Owned escalated customer cases to resolution, collaborating with cross-functional teams and vendors. Documented interactions and resolutions in Salesforce, communicated status to customers, participated in product feedback loops, and pursued ongoing product and technical training. Travel up to 15% as needed.

Lead and manage multiple concurrent HealthStream software implementations: develop project plans, coordinate technical services and data migration, train clients, maintain documentation, escalate issues, mentor implementation staff, and ensure projects meet timeline and contractual obligations.

Provide frontline phone, email, and chat support for HealthStream products; troubleshoot and diagnose issues; document and escalate bugs; collaborate cross-functionally; participate in testing releases; recommend product enhancements; maintain security policy compliance and deliver timely, professional customer experiences.

Quota-carrying strategic seller responsible for new business revenue in payer market. Manage full enterprise SaaS sales cycles, build pipeline, engage C-suite and operational stakeholders, develop ROI business cases, respond to RFPs, represent the company at industry events, and collaborate with product, solutions, and success teams to ensure onboarding and scale payer-focused offerings.

Enterprise sales role selling HealthStream Career Network solutions (initially myCNAjobs). Responsible for new logo acquisition and managing an enterprise book of business, consultative selling, demos, negotiation, renewals, upsells, cross-sells, forecasting, and collaborating with internal teams to drive customer value and quota attainment. Requires maintaining product certification and building executive-level relationships. Travel ~10-20%.

Drive territory sales for Scheduling & Capacity Management solutions: prospect, qualify, demo, propose, respond to RFPs, negotiate contracts, close deals, manage pipeline and territory plans, mentor teammates, and collaborate cross-functionally to ensure successful client transitions and adoption.

Sell HealthStream Learning & Performance solutions within a territory to meet quota. Manage full sales cycle: prospecting, demos, proposals, RFP support, contract negotiation/closure, pipeline and territory planning, and client transition to implementation. Build executive relationships, develop ROI/business cases, collaborate cross-functionally, and continuously develop product and industry expertise.

Sell and grow HealthStream's Career Network solutions to SMB accounts by prospecting new logos and managing an existing book of business. Use consultative selling to drive renewals, upsells, cross-sells, demos, negotiations, and quota attainment. Build trusted advisor relationships, collaborate with internal teams on account strategy, and achieve revenue targets while maintaining product certification and adherence to security policies.