About Blackhawk Network:

At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!

This position may be performed remotely anywhere within the United States except for the State of Colorado, Alaska, North Dakota, or South Dakota.

Overview:

Rybbon, a Blackhawk Network business is looking for a Strategic Account Manager to join our fast growing sales team. We have had strong success building relationships with hundreds of top customers and Brands across numerous verticals and are actively looking for an Account Manager to maintain the success of our enterprise and strategic customers as well as to find expansion opportunities through building relationships so we can continue our unprecedented growth. Our Account Executive is bringing on new business faster than ever before and we need quality Strategic Account Managers to help manage the growth.

You'll love our Strategic Account Manager role if you yearn for a sales role with a consultative sales approach, prioritize advancement and career growth opportunities, prefer great executive support and excel in a fast paced and collaborative environment.

The Strategic Account Manager will work an existing book of business with a goal of driving engagement, loyalty, retention and growth with their clients. You will guide and coach your clients to success through client motivation, education, and engagement. You will ensure campaign success from the initial onboard or intro call, to Quarterly Business Reviews, to expansion and/or renewal.

Responsibilities:

• Play a key role in scaling the Account Management Team, lots of room for growth & advancement
• Run strategic Quarterly Business Reviews for our customers to develop strong, lasting relationships and identify expansion opportunities
• Proactively identify risk in customer retention and resolve with proper solutions
• Identify expansion opportunities through collaborating with various internal/external departments
• Collect and analyze customer data to understand consumer trends and changing needs
• Earn customer trust by understanding their needs and thoughtfully answering questions, demonstrating product and recommending best practices
• Implement and follow structured account management processes including tracking key data in salesforce.com
• Achieve performance metrics and goals set by management
• Collaborate and innovate with executives and team to create efficient processes in helping scale the sales team

Qualifications:

• 5+ years of Account Management experience, preferably in B2B software / SaaS sales
• Fluency in using salesforce.com (or, other CRM)
• Experience with Sales Tools such as SalesLoft, Zoom Info, LinkedIn Navigator etc a plus
• Four-year college degree
• Excellent phone and email communication skills
• Track record of high achievement - tell us what you've done that makes you a winner!
• Integrity, energy, and genuine desire to understand and solve customer pain points
• Previous sales experience in gifting, research, marketing or survey tools a plus.

Compensation & Benefits:

Competitive base commensurate with experience, plus commission

Blackhawk is committed to providing its employees with a benefits package designed to give them the flexibility they need to ensure a healthy life/work balance. Blackhawk offers its employees great benefits and perks, including, but not limited to:

• Medical, Dental, Vision Coverage
• 401K match
• Flexible Vacation(unlimited PTO) & Sick Time
• 12 Paid holidays
• Maternity/Paternity leave
• Positive work environment
• Rapid growth and advancement opportunities
• A culture that values creativity, integrity and passion for delivering an awesome customer experience

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EEO Statement:

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.