Job Title
Account Manager
Job Description Summary

Job Description

POSITION SUMMARY

The Account Manager is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Account Manager will manage and lead team members.

Responsible for $2MM+ revenue and day to day client relationship of one or more client accounts within Global Occupier Services (GOS) across one or more service lines below:

Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)

Project & Development Services

Transaction Management

Portfolio Administration

Portfolio and Workplace Strategy

This position will be heavily focused on clients with Integrated Facility Management needs.

This position provides management across all aspects of the accounts including, but not limited to,

Service Delivery Excellence (including innovation, best practices etc.)

Client Experience & Relationship Management

Talent Management and Team Development

Financial Performance (including P&L, contract expansion / renewals etc.)

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Obtain a thorough understanding of the client's business goals and strategies to align real estate services with these objectives
• Implement the overall vision, strategy and measurement metrics to the applicable service lines
• Develop and maintain strong client relationships
• Implement and manage account governance process
• Provide disciplined contract management to meet superior delivery of all contract deliverables
• Identify existing and new opportunities for enhancing service solutions and capabilities
• Assist with risk mitigation and dispute resolution for client and C&W
• Actively manage and develop account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.
• Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, etc.
• Develop and maintain account P&L management, profitability and overall financial performance

• Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
• Ensure quantitative and qualitative analytics and evidenced-based decision making

KEY COMPETENCIES

Leadership

Customer Relationship Management

Technical Skills

Organization Design & Management Skills

Communication (oral and written)

Matrix Organization / Business Partner Skills

Presentation Skills

Business Acumen

IMPORTANT EDUCATION

• Bachelor's degree required
• Master's degree or MBA preferred

IMPORTANT EXPERIENCE

• Minimum of 5-7 years at management level or other similar capacity
• 5+ experience managing Integrated Facility Management services
• Experience working as an outsourced provider preferred
• Experience in directly leading and managing teams
• Client, P&L and contract management experience
• Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Ability to develop positive working relationships with agencies, local government officials, and business community members
• Possess knowledge of commercial building infrastructure.
• Skilled in financial analysis and knowledge of financial concepts
• Ability to comprehend, analyze and interpret complex business documents
• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. May be required to travel outside between client sites in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer

and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.