Account Manager at Pumpkin (Columbus, OH)

| Columbus, OH | Hybrid
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Hi from Pumpkin!
Pumpkin is a pet care company on a mission to help make ‘the best pet care possible fur all’. We want to revolutionize pet healthcare by making it easier for families to provide their pets with the wellness and medical care they need throughout their lives. Launched by Zoetis (ZTS), a Fortune 500 company that’s the world’s largest animal health company, Pumpkin is an early-stage startup with big dreams! As a pack, we share agility, guts, collaboration, and a relentless pursuit in creating a healthier, happier world for pets and their people.

We're Looking for an Account Manager to help us on our mission to create a happier, healthier world for pets and their people. In this role, you will assist with the launch of new product offerings and maintain a nurturing relationship through account management and collaboration with the outside sales team. This is an opportunity where you will be integral in developing and executing territory business plans, routinely adjusting strategies to maximize performance. 

This is a hybrid position and will require 2 days per week in the Columbus, OH office.

What You'll Do:

  • Nurturing existing accounts through regular check-ins, in person and virtual, ensuring continuous support and maintaining relationships with hospital staff
  • Deliver and educate hospitals on Pumpkin via in-person and virtual presentations 
  • Utilize and become proficient in our CRM (Salesforce) to track and improve customer engagement on a daily basis
  • Generate leads and policies, building effective and lasting relationships with veterinary hospitals and clinics
  • Educate vet hospitals on the value of Pumpkin insurance and benefits in engaging pet owners
  • Partner with our marketing and design teams to create sales collateral, presentation decks, etc.
  • Successfully communicate and drive Pumpkin’s newest services and initiatives
  • Develop and execute territory business plans, routinely adjusting strategies and tactics to maximize performance based on market and customer information/needs
  • Meet and exceed quarterly sales goals within your territory
  • Be agile as we continue to grow and business needs change
  • 25% Travel requirements to your defined territory for overnight stays 

What We're Looking For:

  • Undergraduate degree (BA/BS)
  • Prior sales experience
  • Experience creating meaningful relationships through phone/messaging/virtual mediums
  • Strong presentation and training skills, with the ability to create presentation decks
  • Strong prioritization skills with self-starter attitude 
  • Effective ability to create a strong sales strategy, evaluating opportunities for account generation, account growth and account management.
  • Strong peer leadership and ability to influence without authority
  • A change agent, continuous learner, and someone who can push themselves/others beyond dominant logic
  • Experience working in a highly fluid and ever-changing environment
  • Willingness to work evenings and across various time zones
  • Ability to pass/obtain a Property & Casualty License within 30 days

Bonus Points:

  • Experience with Salesforce CRM
  • Animal health/hospital experience
  • Active P&C license

Benefits and Perks:

  • Comprehensive contributions to medical, dental and vision for colleagues and dependents.
  • Generous PTO and Paid Holidays
  • 401k with company match
  • Pumpkin Insurance and preventative care for every pet in your family
  • The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions
  • Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more!

Pumpkin's Core Values:
Pets Come First: Put what’s best for pets at the center of everything we do
Trust the Pack: Help families make empowered pet care decisions
Jump Fences: If there’s a will, there’s always a way over them
Share Toys: Be generous with our gifts and amazing things will happen
Dig New Holes: Challenge conventions to create the future of pet health care

Newly hired staff must be fully vaccinated by their start date. Applicants unable to comply with this policy due to an underlying medical condition or sincerely held religious belief may be eligible for an accommodation, unless such an accommodation would be unduly burdensome or present a direct threat to the applicant, our employees, or the members of our greater community.

Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws.

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An Insider's view of Pumpkin

What's the biggest problem your team is solving?

With our recent MGA launch we’ve had a huge shift in responsibility that the Claim Adjuster’s are tackling head on which entails juggling multiple processing systems & learning to work through claims from multiple states. I feel confident in our ability to overcome this & we have an incredible leadership team helping us through each step of the way

Karla Heras

Claims Adjuster

How does the company support your career growth?

Pumpkin has talented, wonderful people who exhibit utmost passion in their work. We get the space to wear multiple hats, and hone in on one as needed. This freedom make us better at not just what we do, but at expanding on what we can do. We get to see our work contributing to the company's growth everyday, and with that we see ourselves growing.

Avinandan Basu

Senior Product Designer

What is your vision for the company?

My vision for Pumpkin is to create a claims organization that meets the expectations of a digital consumer in 2022 and beyond. Insurance is frustratingly slow to adapt because it's made up of people who are risk averse. At Pumpkin I have the opportunity to challenge convention and to innovate with pets and their people at the center of all we do.

Dylan Whitehead

Director of Claims

What makes someone successful on your team?

To succeed at Pumpkin you should ask questions, collaborate, and be willing to adapt! In pet insurance there’s a lot to learn and do - my team faces tough problems head-on and succeeds by working through them together.

Megan Tracy

Senior Fullstack Engineer

What are Pumpkin Perks + Benefits

Pumpkin Benefits Overview

At Pumpkin, every team member has the autonomy and support they need to boss their role and make empowered decisions. We foster this environment by providing a white glove employee experience and heavily investing in our people. We offer competitive & comprehensive benefits, including best-in-class health insurance, a generous vacation policy, and of course, pet-friendly offices.

Open office floor plan
Remote work program
We're currently 100% remote as we prioritize the health & well-being of our team. Post-pandemic, we plan to operate in a hybrid model, with logistics still being defined
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Pumpkin Insurance and preventative care for every pet in your family.
Team workouts
Weekly virtual workouts led by a certified fitness trainer - because the best treat is a healthy life.
Mental health benefits
Financial & Retirement
401(K) matching
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Pumpkin colleagues are encouraged and expected to take time away throughout the year, and at minimum 5 consecutive days to unplug and recharge.
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Pumpkin caters in-office lunch on Mondays, and colleagues can expense meals during company events (lunch & learns, celebrations, etc.)
Company-sponsored happy hours
Whether organized or impromptu, we don't limit our interactions to the office!
Pet friendly
Pets are the inspiration for all that we do, so we welcome them in the office!
Professional Development Benefits
Lunch and learns
Ever wonder how to actually collect and interpret data? Curious what a day in the life of a veterinarian is like? These are just a few of the topics we've covered in our lunch & learn series.
Promote from within
Customized development tracks

Additional Perks + Benefits

Pumpkin also observes Summer Fridays. All colleagues are encouraged to keep their afternoons free of meetings and get a jump start on the weekend!

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