Account Executive at Fiserv (Miami, FL)

| Miami, FL
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  • What does a great Account Executive do?
    In the role of a trusted advisor and product subject matter expert, the Account Executive assures client satisfaction by maintaining overall quality of multiple products and services for clients. Partners with Fiserv Business Leaders to minimize losses by addressing all concerns regarding overall relationship management. Serves as focal point and operational leader for both external and internal customers. Maintains strong mutually beneficial relationships with business leaders throughout the organization. Responsible for day-to-day service issues, including ownership of the overall issue resolution process and associated internal/external communication. Provides executive level reporting on Fiserv performance. Implements additional products and services which maximize both client and Fiserv profitability; develops client solutions to market challenges; oversees daily operations for all client specific activities and services; breaks down barriers when necessary to assure quality products and services are provided; and institutes remedial actions when appropriate to control and eliminate Fiserv and client liability.
    You can look forward to,• Monitoring, consolidating, and analyzing service level requirements and reports to ensure compliance with Client specific Service Level Agreements (SLA's).• Communicating SLA performance levels to Clients.• Maintaining accurate and up to date documentation of the client architecture and processing environment, product matrix, and custom processes by utilizing appropriate systems and tools to track client interactions.• Functioning as the overall Project Manager for Internal Strategic and Client specific projects and initiatives.• Facilitating the Client training process as it relates to platform applications, association releases and product functionality. May facilitate the Client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements.• Leading business reviews and/or creating client operational performance reviews. Other duties as required and directed by management.• Coordinating P1 Issue Management• Client international expansions including regulation and currency coordination.• Complex Franchise and TW Support• Solid understanding of and the ability to perform independently all Sr Client Service Functions including but not limited to• Coordinating operational items such as• Card Orders• New user requests (CL, PBC, BI, Settlement Services)• Card Data files• Billing items• Boarding and terminal orders• Fulfillment inquiries• Reporting inquiries• Technical Project Requests• Fast Track requests• Implementation request• IT project requests• DW provisioning requests• PBC requests (assistance with batch/bulk activations)• Tier reviews
    Job Requirements• 4 year degree or 5 years work experience• 5-7 years of progressively responsible industry experience in a senior customer facing role
    Preferred qualifications for consideration:• Cross functional experience with Finance, deal closing experience, price costing, and volume grid experience preferred• Strong interpersonal, written and verbal communication, presentation, and organizational skills• Effectively interact and communicate with varying levels of leadership across a broad network of resources (should be comfortable with any sub C suite communication)• In depth understanding of the organization, industry, and ability to anticipate future strategy and quickly summarize issues• Experience in a matrix environment (Dotted-Lined Management)
    Learn more about Fiserv:
    To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, and life insurance and disability options.
    We are #FISVProud of our benefits

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
This role is not eligible to be performed in Colorado
This role is not eligible to be performed in Colorado
More Information on Fiserv
Fiserv operates in the eCommerce industry. The company is located in Brookfield, WI, Dublin, OH, Parsippany, NJ, King of Prussia, PA, Stafford, TX and Sugar Land, TX. Fiserv was founded in 1984. It has 30686 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 31 open jobs at Fiserv, click here.
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