Sales Support

Level I 

• Maintains client programs as it relates to Flooring, Countertops, Window Coverings, and Wall Tile 

• Creates community kick off, Zbid, and floor plan in SAP 

• Configures proprietary design tool to quote customers in design center 

• Creates/Maintains support documents as it relates to Flooring, Countertops, Window Coverings, and Wall Tile 

• Performs routine Cost/Margin analysis as it relates to Flooring, Countertops, Window Coverings, and Wall Tile 

• Creates Flooring, Countertops, Window Coverings custom quotes as needed for models, residential construction, non-standard options and special quotes 

• Creates/Maintains digital forms for Design Studio Associates & Clients 

• Compiles Standard & Optional upgrade collateral per Builders Specifications 

• Creates/Maintains Wall Tile designs 

• Works with Analytical, Word Processing, Architectural, PDF, and Publishing software 

• Maintains Client SharePoint portal  

• Maintains Product Inventory  

• Builds strong relationships with Account Managers and Client(s) point of contacts 

• Works in a team environment and assist fellow team members with heavy workloads during peak times 

• Other duties as assigned 

Level II 

• All Functions included in Level I plus: 

• Customer facing 

• Assists with the training of Level I employees 

• Other duties as assigned 

Level III 

• All Functions included in Level II plus: 

• Training and SOP 

• Assists with the training of Level I and II employees 

• Other duties as assigned 

Skills & Qualifications 

Level I: 

• High school diploma or general education degree (GED)  

• 1 year of applicable job experience preferred 

• Strong written and verbal communication skills 

• Interpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates, and co-workers  

• Communicates effectively with customers, co-workers, and supervisors in a professional and courteous manner  

• Proactively identifies, analyzes, addresses, and resolves problem areas, conflicts, and issues 

• Exhibits sound and accurate judgment, supports, and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions  

• Strong organizational skills to ensure adequate tracking systems are utilized to maintain and track all required information 

• Working knowledge of internet, spreadsheet, and word process software and order processing systems 

Level II: 

• All Qualifications in Level I plus: 

•  2 years of applicable job experience 

Level III: 

• All Qualifications in Level II plus: 

• 3 to 5 years of experience 

• Experience with industry/builder programs.  

• Consistent strong performance and content matter expert 

Preferred 

• Bachelor’s degree or Associates Degree / 2-year Technical School   

• Associates Degree / 2-year Technical School 

• Residential construction industry experience a plus 

• Material resource planning and/or production control experience with Systems Application Process (SAP) 

• Bilingual experience preferred, but not required (English/Spanish)  

• Thorough knowledge of all available products used by the Company as it relates to product installation 

Job Competencies 

• Microsoft Office experience a plus especially in Excel 

• Ability to work independently, exercise good judgment, and final solutions 

• Organizational skills and attention to detail are critical as the individual will often face shifting priorities on multiple assignments 

• Excellent verbal, presentation and written skills; ability to communicate and document complex processes in a clear and concise manner 

• Strong interpersonal skills to demonstrate teamwork, leadership and flexibility while working with all levels of the organization 

• Must pass work eligibility requirements 

Physical Requirements 

• Ability to sit for an extended period and operate standard office equipment and keyboards 

Work Environment 

• Work performed in an office environment