Job Summary
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products. Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.
The role is based in IBP Shanghai, China (onsite role). Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
• Support Sales team on daily account operations and project coordination for Fine Fragrance customers
• Manage project flow from brief intake to submission, ensuring accurate and timely system updates
• Coordinate closely with internal teams (Perfumery, Marketing, Consumer Insights, Operations) to deliver projects on time
• Assist in preparing client presentations, sample requests, and project documentation
• Track project progress and highlight risks or delays to Sales team
• Support sample ordering, pricing updates, and basic commercial processes
• Maintain customer data, project records, and reporting in internal systems
• Ensure smooth communication between customers and internal stakeholders
What Makes You the Right Fit
• Bachelor’s degree in Business, Marketing, Chemistry, or related field
• 1–3 years of experience in sales support, commercial operations, or customer service (B2B preferred)
• Strong organizational and project coordination skills
• Good communication skills and ability to work with cross-functional teams
• Detail-oriented with strong execution mindset
• Proficient in Microsoft Office (Excel, PowerPoint)
• Fluent in English and Chinese
Why Choose Us?
• Multinational and supporting environment
• Cafeteria, health insurance
• Training opportunities
• Learning and development programs from day one
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Skills Required
- Bachelor's degree in Business, Marketing, Chemistry, or related field
- 1-3 years of experience in sales support, commercial operations, or customer service
- B2B experience
- Strong organizational and project coordination skills
- Good communication skills and ability to work with cross-functional teams
- Detail-oriented with strong execution mindset
- Proficient in Microsoft Office (Excel, PowerPoint)
- Fluent in English and Chinese
IFF Family of Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IFF Family of Companies and has not been reviewed or approved by IFF Family of Companies.
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Fair & Transparent Compensation — Pay is considered competitive in many roles and locations, and compensation is often described as good.
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Parental & Family Support — A global minimum of 16 weeks of fully paid parental leave for all new parents is in place. This policy is positioned as a notable component of the overall package.
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Leave & Time Off Breadth — Core offerings include paid time off, sick days, holidays, and sabbatical leave. Flexible scheduling options such as compressed workweeks and hybrid/remote arrangements are available where feasible.
IFF Family of Companies Insights
What We Do
Meet IFF: We boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same. Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet. Explore what sets us apart.
