Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What you will do:
The Sales Support Administrator role is accountable for virtually all aspects of processing orders secured by the sales team and ensuring booking packages are completed within a 30-day period of order date.
The individual is the main point of contact for sales to resolve gaps in booking materials, order information, customer master data, and payment/billing details for orders they process.
The Sales Support Administrator roles will report to local sales managers and have joint accountability to the Fire Domain program leader.
How you will do it:
- Booking Motions – Processing Orders from Customers to JCI through our branch sellers
- Pre- upload review
- Review Booking Checklist for each job
- Sales Admin gathers missing items OR pushes back to salesperson PRIOR to submission
- Ensure Original proposal and contract/PO
- Review PO for accuracy and content
- Pursue Customer signatures
- Create/Align Accurate Customer Master
- New Customer creation in ERP
- Obtain Certificates
- Insurance Certificate
- Tax Exempt Certificate
- Validating credit level
- Initiate Legal Review
- Ensure the DOA process for booking is followed and all approvals are obtained
- Work through the Government compliance process and approval
- Process Change Orders
- NON-Booking motions
- Coach sellers for process improvement
- Weekly call on booking progress
- Monthly Metrics review Supervisors and Sales Leaders
- First Pass Yield of orders through the process
- Deals left after close
- Aged POs
- Letter of Intent booking resolution
- Bid and Performance Bond Requests
- Pre-Qualification for pre bids
- Support Dispute Management as needed
- OTC Management
- Contribute to delivering the annual secured volume by acting as a strong liaison between the Sellers, Sales leaders, Sales BPLs, and the Sales Support Admin personnel. Maintain awareness on results and countermeasures for underperforming markets. Support the domain and OTC team by building targeted improvement plans.
What we look for:
- 5-10 years related order processing, office management, AR, AP and/or credit.
- Proficiency in a Windows operating environment, including e-mail and Microsoft Office software.
- Strong interpersonal skills and decision-making ability.
- Effective and professional communication and organization skills.
- Experience using Sales Force.
- Paralegal experience, preferred.
HIRING HOURLY RANGE: $28.80-39.90 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Skills Required
- 5-10 years related order processing, office management, AR, AP and/or credit.
- Paralegal experience
- Proficiency in a Windows operating environment, including e-mail and Microsoft Office software.
- Strong interpersonal skills and decision-making ability.
- Effective and professional communication and organization skills.
- Experience using Sales Force (Salesforce).
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
