Job Title: Sales Operations Training and Support Specialist
Location: New York (Hybrid working model)
About Springer Nature
Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature
At Springer Nature, we recognise that great talent develops through many different paths. We encourage applications from individuals with strong transferable skills, provided they are supported by relevant experience that shows how those skills have been successfully applied in practice. Our hiring approach balances skills, experience, and potential to ensure each role is fulfilled with both short-term effectiveness and long term growth in mind.
About the Role
Join our global Sales Operations team and help drive the success of our sales organization through user support, training, system optimization, and adoption initiatives. In this role, you will support colleagues across the Americas region while collaborating with global stakeholders, ensuring users maximize the value of Salesforce and Docomotion.
Responsibilities:
- Provide day-to-day support for Salesforce and Docomotion, demonstrating strong Tech Savvy, Product and Service Knowledge, and a Customer-Focused approach to user support.
- Partner with stakeholders to ensure smooth business operations and resolve system-related issues, leveraging Collaboration, Communicates Effectively, and Decision Quality to drive effective outcomes.
- Identify training needs, knowledge gaps, and system improvement opportunities, applying Goal Alignment and Decision Quality to support business priorities and user success.
- Drive Salesforce adoption and support change management initiatives through a Customer-Focused, Action-Oriented approach that aligns user engagement activities with organizational goals.
- Deliver user training and create learning materials, including guides, videos, and simulations, utilizing Communicates Effectively, Product and Service Knowledge, and Tech Savvy to enhance learning outcomes.
- Communicate system updates and best practices through various internal channels, ensuring colleagues remain informed through clear, timely communication and the ability to Communicate Effectively.
- Participate in testing, Quality Management, and validation of new functionality and bug fixes, applying sound Decision Quality and attention to detail to ensure reliable system performance.
- Collaborate with regional and global teams to improve processes and user experiences, demonstrating strong Collaboration, Project Management, Goal Alignment, and an Action-Oriented mindset to drive continuous improvement.
Experience, Skills & Qualifications:
- Bachelor's degree required; preferred in Business, Information Systems or a related field.
- 1 - 3 years of experience supporting Salesforce, CRM administration, Sales Operations, user enablement, training delivery, or a similar business systems support role.
- Working knowledge of Salesforce with the ability to troubleshoot user issues and support system adoption; familiarity with SAP ERP, Docomotion, WalkMe, or similar business applications is an advantage.
- Advanced Microsoft Excel skills, with the ability to analyze data, identify trends, and recommend process improvements.
- Excellent communication, analytical, problem-solving, and organizational skills, with the ability to communicate effectively with users and stakeholders across multiple functions and regions.
- Experience developing and delivering training materials, user documentation, knowledge resources, or adoption initiatives is highly desirable.
- Demonstrated ability to collaborate across teams, manage multiple priorities, and take an action-oriented approach in a fast-paced, customer-focused environment.
- Strong attention to detail and commitment to quality, with experience supporting testing, validation, quality assurance activities, or continuous improvement initiatives.
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Why Join Us?
Join a global team and support sales teams across the Americas while collaborating with colleagues worldwide. This role offers a unique opportunity to gain international experience, build expertise in leading business systems, and make a direct impact on user success, adoption, and business performance.
Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below:
- Medical, Dental and Vision
- 401(k) with company match and contribution
- Hybrid office working policy, Summer Hours, and paid time off
- Flexible Spending and Commuter programs
- Multiple Life insurance options
- Disability coverage
- Tuition Assistance
- Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance
- Employee Assistance Program
- Family friendly benefits and a variety of employee discounts
- An array of Employee Social Networks
US Annualized Base Salary Range: $70,000 - $80,000. The salary offer may vary based on work experience, education, skill level, and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.
Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf poster.
At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. Find out more about our DEI work here: https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion
For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/
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Skills Required
- Bachelor's degree
- Bachelor's degree preferred in Business, Information Systems, or a related field
- 1–3 years of experience supporting Salesforce, CRM administration, Sales Operations, user enablement, training delivery, or similar business systems support
- Working knowledge of Salesforce, including troubleshooting user issues and supporting system adoption
- Familiarity with SAP ERP, Docomotion, WalkMe, or similar business applications
- Advanced Microsoft Excel skills, including data analysis, trend identification, and process improvement recommendations
- Excellent communication, analytical, problem-solving, and organizational skills
- Experience developing and delivering training materials, user documentation, knowledge resources, or adoption initiatives
- Ability to collaborate across teams, manage multiple priorities, and work in a fast-paced, customer-focused environment
- Strong attention to detail and commitment to quality, including experience with testing, validation, quality assurance, or continuous improvement
What We Do
Research and learning are the cornerstones of progress, which is why we open doors to discovery for our communities, enabling millions of researchers, clinicians, educators and other professionals to access, trust and make sense of the latest insights. Springer Nature is an ambitious and dynamic organisation. For over 180 years our imprints, books, journals, platforms, and technology solutions have been a trusted source of knowledge to our communities. Today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood, and used, ensuring that the world continues to make progress, improving and enriching lives and helping to protect our planet for future generations. Global key facts: Established for over 180 years Nearly 10,000 colleagues 200 offices in 45 countries on all continents World’s largest academic book publisher Publisher of Nature, the world’s most influential journal First company to publish more than 1 million Open Access articles Key brands and imprints: Springer Nature is home to some of the best-known names in research, health, educational and professional publishing. Every day, around the globe, our brands reach millions of people. Nature Springer BMC Palgrave Macmillan Apress Macmillan Education Scientific American Springer Healthcare Springer Medizin Research Square J.B. Metzler BSL Adis
