Join us to create change and have an impact in homes around the world.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Where you’ll be:
This position will be based in the Charlotte, NC HQ; hybrid work policy model.
All About the Role:
As a Sales Support Specialist, Consumer Direct Interaction (CDI), you will support the growth of Electrolux's aftermarket business by ensuring seamless order execution and operational support for Independent Retailers and Builder Distributors. Acting as the voice of the customer, you will partner with Sales, Supply Chain, Logistics, and Customer Service teams to resolve operational issues, improve service levels, and drive a positive customer experience. The ideal candidate is analytical, detail-oriented, customer-focused, and proactive, with strong problem-solving skills and the ability to leverage data to support business decisions and continuous improvement initiatives.
Key Responsibilities:
Manage the end-to-end order fulfillment process, including order entry, maintenance, tracking, and issue resolution.
Monitor order activity, inventory levels, and shipment performance to ensure timely fulfillment and customer satisfaction.
Investigate and resolve order exceptions, EDI transaction issues, and fulfillment discrepancies.
Develop and maintain operational reports and dashboards to support performance tracking and decision-making.
Partner with Sales, Supply Chain, Logistics, Customer Service, and Operations teams to resolve customer issues and support business objectives.
Maintain accurate customer, pricing, and order master data.
Analyze operational performance and identify opportunities to improve service levels and efficiency.
Support process improvement initiatives that enhance customer experience and business results.
Minimum Qualifications
Bachelor's degree
2+ years of experience in Sales Support, Sales Operations, Customer Service, Order Management, or a related field.
Experience analyzing data and creating reports to measure customer or operational performance.
Proficiency with Microsoft Excel and business systems such as ERP, CRM, or EDI platforms.
Strong problem-solving, organizational, and cross-functional collaboration skills.
Benefits highlights:
Discounts on our award-winning Electrolux products and services
Family-friendly benefits
Insurance policy plan
Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on: Electrolux Group North America:
https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en
Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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Skills Required
- Bachelor's degree
- 2+ years of experience in Sales Support, Sales Operations, Customer Service, Order Management, or a related field
- Experience analyzing data and creating reports to measure customer or operational performance
- Proficiency with Microsoft Excel and business systems such as ERP, CRM, or EDI platforms
- Strong problem-solving, organizational, and cross-functional collaboration skills
Electrolux Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Electrolux and has not been reviewed or approved by Electrolux.
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Healthcare Strength — Core medical, dental, and vision coverage is described as solid, with some references to first‑day eligibility and mainstream carriers. Health benefits are consistently positioned as a reliable component of the total package.
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Retirement Support — A 401(k) with company match is emphasized as a plus, with the match often characterized as generous. Retirement offerings are frequently cited as a meaningful part of overall compensation.
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Leave & Time Off Breadth — Vacation/PTO and paid holidays are highlighted, with mentions of floating holidays or personal days in some locations. Time‑off provisions contribute positively to overall benefits perceptions.
Electrolux Insights
What We Do
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.
