Sales Support Specialist II

This role is responsible for driving key performance metrics by developing and administering regional sales contests, providing regular performance analysis to retail sales leadership, ensuring store merchandising compliance and regular communication of sales and retention targets and results. You will implement and manage product and service launches, quarterly sales events, and store inventory updates. In addition, you are responsible for administration of the regional operations budget, which includes approving and ordering store supplies, ordering employee uniform, and coordinating the incentive budget.
What You'll Do

• Plan and drive performance by developing and administering regional sales contests based on key performance indicators.
• Provides regular reporting updates to the field and performs a post-action analysis to assess the impact of regional sales contests.
• Coordinate regional retail merchandising, inventory, and various marketing programs.
• Provide regular (weekly and monthly) sales performance analysis reporting to retail sales leadership team.
• Identify outliers of key performance metrics to enable management to assess and correct behavior.
• Track sales performance levels of all employees within the Retail Directors area to facilitate any steps taken to address performance gaps. Provides monthly reporting updates to leadership.
• Administer regional field operations budget and approves all individual charges for payment that are coded to the field operations budget.
• Budget, plan, and execute all activities around assigned special events. This includes, but is not limited to venue, food, audio/visual resources and ensure events are organized/planned within budget
• Serve as primary first contact for Center retail leadership on store construction projects, such as store remodel, store relocations and new store buildouts.
• Assist executive level leadership with project rollouts and provide them with current market data upon quarterly visits to stores within the region.
• Track and communicate progress by the retail team against company initiatives such as training, customer satisfaction reports and mystery shops.
• Execute campaign launches by collecting and delivering collateral materials, training materials, and other documentation needed to support new offers.
• Manage requests for uniforms, supplies, and collateral distribution for retail sales staff.
• Responsible for administering stores visits periodically to quality check store layout.
• Provide feedback on visits to Retail Sales leadership team to drive compliance.
• Assist in merchandising compliance efforts in partnership with store leadership.
• Manage inventory at the region level. Work directly with store managers on inventory issues to ensure the market's overall performance. This includes the 14-day CPE cycle and monthly store walks reports from the regional operations manager.
• Maintain Cox Business Voice manager for retail solution store locations and update when needed.
• Facilitate new hire onboarding by verifying start dates, monitors IKNOW ticketing process, and orders uniforms for new hires.
• Serve as liaison between retail sales staff and regional and center business partners to communicate and resolve issues or changes.
• Manage the in-store queuing system and ensure employees have correct access upon hire and relocation between stores.
• Serve as the administrator of the my4dx site, which is our performance excellence program that drives our customer experience inside the Retail stores.
• Conduct regular analysis of frontline and leader issues. These may include customer, operational and/or personnel issues to identify root cause and manage the process to ensure timely resolution. Also responsible for implementing gap closures to ensure issues do not occur in the future.

What's In It For You
At Cox, we reward your hard work with meaningful benefits.
First, we offer a competitive compensation package, 401(k) with a generous company match, comprehensive healthcare DAY ONE, life, and disability benefits, FREE and discounted Cox services, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means you'll work within a culture and with a team that values your experience, your contributions, and you yes, you - as a person.
We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion. We want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth. You can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
Who You Are
Minimum

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field with no degree
• Strong knowledge MS Office applications such Microsoft Word, Excel, PowerPoint, Outlook, etc.
• Excellent initiative, self-motivation, relationship building, resourcefulness, organizational, time management, multi-tasking, interpersonal, presentation, written, verbal, and collaborative skills to work effectively with teams throughout organization

Preferred

• Experience in the telecommunications industry

USD 19.57 - 29.38 per hour
Compensation:
Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.